19
TROUBLESHOOTING
Problem
Possible
Cause
Corrective
Action
Burner
won’t
light
Gas
pressure
is
low.
Turn
tank
valve
“OFF”
and
replace
the
tank.
The
orifice
is
blocked.
Clear
blockage.
Control
knob
is
not
in
“High”
position.
Turn
control
knob
to
“ON”
Igniter
battery
is
dead
or
backwards.
Check
that
the
AAA
battery
is
inserted
correctly
in
the
igniter
(see
page
8)
or
replace
the
battery.
Burner
flame
is
low
Gas
pressure
is
low.
Turn
tank
valve
“OFF”
and
replace
the
tank.
The
control
knob
is
not
positioned
at
“High”.
Position
the
control
knob
at
“High”
The
burner
jet
may
be
partially
blocked.
Clear
blockage.
Outdoor
temperature
is
less
than
40°F
and
tank
is
less
than
1/4
full.
Use
a
full
tank.
Supply
hose
is
bent
or
kinked.
Straighten
the
hose.
Carbon
build
‐
up
Build
‐
up
of
carbon
can
accumulate
over
time.
Wipe
off
before
lighting.
Thick
black
smoke
Blockage
in
burner
Remove
blockage
and
clean
burner
inside
and
outside.
If
these
troubleshooting
steps
are
unable
to
resolve
the
problem,
please
call
customer
service
dept
at
1
‐
855
‐
CHANT
‐
US
(1
‐
855
‐
242
‐
6887)
from
8:00am
to
5:00pm
Eastern
time,
Monday
through
Friday
for
assistance.