REPAIR AND WARRANTY
The instrument contains static sensitive devices, and care must be taken in handling the printed circuit board. If an
instrument’s protection has been impaired it should not be used, but sent for repair by suitably trained and qualified
personnel. The protection is likely to be impaired if for example, it shows visible damage, fails to perform the intended
measurements, has been subjected to prolonged storage under unfavourable conditions, or has been subjected to severe
transport stresses.
NEW INSTRUMENTS ARE GUARANTEED FOR 1 YEAR FROM THE
DATE OF PURCHASE BY THE USER.
Note: Any unauthorized prior repair or adjustment will automatically invalidate the Warranty.
CALIBRATION, REPAIR AND SPARE PARTS
For service requirements for Megger Instruments contact:
Megger Limited
or
Megger
Archcliffe Road
Valley Forge Corporate Centre
Dover
2621 Van Buren Avenue
Kent CT17 9EN
Norristown PA 19403
England. U.S.A.
Tel: +44 (0) 1304 502 243
Tel: +1 610 676 8579
Fax: +44 (0) 1304 207 342
Fax: +1 610 676 8625
Megger operate fully traceable calibration and repair facilities, ensuring your instrument continues to provide the high
standard of performance and workmanship you expect. These facilities are complemented by a worldwide network of
approved repair and calibration companies, which offer excellent in-service care for your Megger products.
Returning your product to Megger - UK and USA service centres
1.
When an instrument requires recalibration, or in the event of a repair being necessary, a Returns Authorisation (RA)
number must first be obtained from one of the addresses shown above. You will be asked to provide the following
information to enable the Service Department to prepare in advance for receipt of your instrument, and to provide
the best possible service to you.
n
Model, e.g. DET4TC2.
n
Serial number, to be found on the underside of the case or on the calibration certificate.
n
Reason for return, e.g. calibration required, or repair.
n
Details of the fault if the instrument is to be repaired.
2.
Make a note of the RA number. A returns label can be emailed or faxed to you if you wish.
3.
Pack the instrument carefully to prevent damage in transit.
4.
Ensure the returns label is attached, or that the RA number is clearly marked on the outside of the package and on
any correspondence, before sending the instrument, freight paid, to Megger. Copies of the original purchase invoice
and packing note should be sent simultaneously by airmail to expedite clearance through customs. In the case of
instruments requiring repair outside the warranty period, an immediate quotation can be provided when obtaining
the RA number.
5.
You may track the progress of your return on line at www.megger.com
Approved Service Centres
A list of Approved Service Centres may be obtained from the UK address above, or from Megger’s website at www.megger.
com
