13
T
ECHNICAL
S
UPPORT
This program has been extensively and successfully tested in our
test laboratory with a number of different PC setups. It is
nevertheless quite normal for the drivers to be updated from time
to time. This means that problems of compatibility with other, as
yet untested, components (programs, devices) may arise. Driver
updates and the most up-to-date information on this product can
be found at the following Internet address:
Internet:
http://www.medion-usa.us
A
DDITIONAL
S
UPPORT
Medion offers additional customer support information on our
website, including a Knowledge Base and e-mail support. In
addition, our friendly and professional call center staff are ready
to help you via telephone. Before you call, however, please have
the following information available:
-
The model of your computer
-
A list of all peripherals (e.g., printers, external mice) that are
attached to the computer
-
A list of the software that is installed on the computer
-
The software that you were using when the issue occurred
-
Any error messages that may have appeared
-
Is the issue repeatable? Can you make it happen again?
-
What troubleshooting steps have you taken before contacting
customer support?
-
If you have been given a customer number previously, please
have this available.
