Customer service
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Customer service
First aid in the case of malfunctions
Localization of the cause
Malfunctions can sometimes have simple causes, but they can also at times be very
complex in nature and require a costly analysis.
Requirements for optimal performance:
a stable, virus-free computer
a correctly installed operating system
cables correctly attached to the hard disk
Regular execution of the Windows®
defragmenter
and
ScanDisk
programs,
to remove sources of error and to increase the system performance.
Troubleshooting
We would like to give you basic ideas in the following, in order to recognize a prob-
lem possibly present and to remove the cause of it. We shall be glad to help you
further if the information given here does not lead to success.
PROBLEM: Is the hard drive motor functioning?
ANSWER: You should hear a soft humming and clicking sounds after the connection
of the hard drive in that case.
PROBLEM: The drive is not recognized by my computer.
ANSWER: Restart your computer.
PROBLEM: ScanDisk reports an unrecoverable error.
ANSWER: The Scandisk program tests drives for errors. There may be a problem
with the hard disk if ScanDisk has found a problem and is unable to fix it.
PROBLEM: The hard drive does not seem to have as much storage capacity as I
allocated to it.
ANSWER: Check that your operating system and file system support the desired
amount.
Summary of Contents for P83780
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