Medion MD 63310 User Manual Download Page 55

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Service Information

Please contact our Customer Service team if your device ever stops working the way
you want or expect it to. There are several ways for you to contact us:

• In our Service Community, you can meet other users, as well as our staff, and

you can exchange your experiences and pass on your knowledge there.
You will ﬁ nd our Service Community at http://community.medion.com.

• Alternatively, use our contact form at www.medion.com/contact.

• You can also contact our Service team via our hotline or by post.

Opening times

Hotline number UK

Mon – Fri: 08.00 – 20.00

Sat – Sun: 10.00 – 16.00



0333

3213106

Hotline number Ireland



1 800 992508

Service address

MEDION Electronics Ltd.

120 Faraday Park, Faraday Road, Dorcan

Swindon SN3 5JF, Wiltshire

United Kingdom

You can download this and many other sets of operating instruc-
tions from our service portal at
www.medion.com/gb/service/start/.

You will also ﬁ nd drivers and other software for a wide range of
devices there.

You can also scan the QR code on the side of the screen, to
download the operating instructions onto your mobile device
from the service portal.

Service Information

Summary of Contents for MD 63310

Page 1: ...13 3 NOTEBOOK E3222 User Manual QR Q Q Q QR R R R R R R R R R R R R R R R R R R R R R R R R R R R Q Q Q Q Q Q Q Q Q Q Q Q Q Q Q Q Q Q Q Q Q Q Q Q Q Q Q Q Q Q Q Q Q Q Q Q Q Q Q Q Q Q Q Q Q Q Q Q Q Q ...

Page 2: ...a website address or contact details This is how it works To scan the QR code all you need is a smartphone with QR code reader software and an internet connection This type of software can be downloaded for free from your app store Try it out now Just scan the QR code with your smartphone and ﬁnd out more about the ALDI product you have purchased Your ALDI Service Portal All details mentioned abov...

Page 3: ...ower Supply 27 Preparation for Starting Up 27 General Handling of Rechargeable Batteries 30 Power Management Power Options 32 Display 33 Data Input 34 Sound System 36 Network Operation 36 microSD Card Reader 38 Slot for a Flash Memory Expansion Module M 2 2280 39 Securing Your Notebook 40 UEFI Firmware Conﬁguration 42 FAQs Frequently Asked Questions 43 Customer Service 45 Upgrading Modifying and R...

Page 4: ...4 A 4 5 6 3 2 1 B 9 10 11 7 8 ...

Page 5: ...5 C D 13 12 14 15 16 ...

Page 6: ...harge level of 95 the LED lights up green 8 Power Supply DC In 9 USB Port 3 1 type A 10 Mini HDMI Connector 11 USB 3 1 port type C with DisplayPort function only with corresponding adapter not supplied 12 ON OFF switch 13 Audio combi connection mic in headphones CTIA standard 14 microSD Card Slot 15 USB Port 2 0 16 Slot for a ﬂash memory expansion module M 2 2280 SATA ...

Page 7: ...cs 14 Operational Safety 15 Never Carry Out Repairs Yourself 17 Setup Location 17 Environmental Requirements 18 Power Supply 19 Notes on the Battery 20 Cabling 20 Information about the Touchpad 21 Protecting the Display 22 Data Backup 22 Ergonomics 23 Included with your Notebook 24 Unpacking 25 Modes 25 Stand Mode 25 Tablet Mode 25 Presentation Mode 26 Operating and Status LEDs 27 Power Supply 27 ...

Page 8: ...ard Reader 38 Inserting a Memory Card 38 Removing a Memory Card 38 USB Port 38 Slot for a Flash Memory Expansion Module M 2 2280 39 Inserting an additional Flash Memory Expansion Module 39 Removing a Flash Memory Expansion Module 40 Securing Your Notebook 40 Password Setting Power on 40 Resetting the Notebook to its Factory Settings 41 System Restore with Windows Recovery Options 41 UEFI Firmware ...

Page 9: ...e 47 Storage when not in use 48 Upgrading Modifying and Repair 49 Notes for Service Technicians 49 Disposal 50 Information on Display Errors 50 European EN ISO 9241 307 Class II Standard 50 Information on WLAN Bluetooth 54 Service Information 55 Legal Notice 56 Index 57 Contents 9 ...

Page 10: ... block of text is marked with one of the warning symbols listed below the hazard described in that text must be avoided to prevent the potential consequences described there from occurring DANGER This signal word indicates a hazard with a high level of risk which if not avoided will result in death or serious injury WARNING This signal word indicates a hazard with a medium level of risk which if n...

Page 11: ...Symbol for alternating current Proper Use This device is designed for the use management and editing of electronic documents and multimedia content as well as for digital communication The device is intended for private use only and not for industrial commercial use Please note that we shall not be liable in cases of improper use Do not modify the device without our consent and use only spare part...

Page 12: ...equipment type E3222 MD 63310 is in compliance with Directive 2014 53 EU The full text of the EU declaration of conformity is available at the following internet address www medion com conformity Due to the 5 GHz frequency range of the integrated wireless LAN solution use in EU countries is only permitted inside buildings Make sure you always comply with the law in the country of use AT BE BG CZ D...

Page 13: ...emarks Windows is a registered trademark of Microsoft Intel the Intel Logo Intel Inside Intel Core device and Core Inside are trademarks of Intel Corporation in the U S and or other countries The HDMI logo and High Deﬁnition Multimedia Interface are registered trademarks of HDMI Licensing LLC The Bluetooth word mark and logos are registered trademarks of Bluetooth SIG Inc and are used by Lenovo ME...

Page 14: ...ut by children unless they are supervised Keep the device and accessories out of reach of children DANGER Risk of suffocation Packaging ﬁlm can be swallowed or used improperly Therefore there is a risk of suffocation Keep packaging material such as plastic ﬁlm or plastic bags away from children WARNING Impairment to hearing Listening through earphones or headphones at excessive volume levels as we...

Page 15: ... it is imperative that the plug contacts are dried thoroughly before the device is used again In case of open housing AC adapter battery there is a danger of electric shock or ﬁre Never open the housing of the device battery or AC adapter Never use the device when the casing is open Never manipulate the mains adapter or live components DANGER Danger of electric shock There is a risk of electric sh...

Page 16: ...ing from the notebook or mains adapter the AC adapter or the attached power cable or plug is burnt or damaged Replace faulty mains cables mains adaptors only with original parts These parts should not be repaired under any circumstances the device housing is damaged or liquid has penetrated into the device Have the device inspected by customer services Otherwise it may not be possible to operate t...

Page 17: ...is also not permitted to use this device in those areas where the air is polluted with ﬁne particles e g ﬂour dust or sawdust Keep your notebook and all connected devices away from moisture and avoid dust heat ﬁre and direct sunlight Non compliance with these instructions can lead to faults or damage to the notebook Do not use the notebook outdoors because external elements such as rain snow etc c...

Page 18: ...60 C 140 F In the event of storage for a longer period the notebook can be stored between 0 C 32 F and 25 C 77 F although storage at 20 C 68 F 5 C 41 F is recommended During a thunderstorm unplug the AC adapter from the wall outlet For extra safety we recommend using an overvoltage protection device surge protector to prevent the notebook from sustaining damage as a result of power surges or light...

Page 19: ...bletoavoiddamage Aslongasthepoweradapterisconnectedtothemains itwill alwaysconsumeasmallamountofpower Plug the notebook s AC adapter into AC 100 240 V 50 60Hz earthed sockets only If you are not sure about the power supplyattheset uplocation pleaseaskyourelectricitysupplier For extra safety we recommend using an overvoltage protection device surge protector to prevent your notebook from sustaining...

Page 20: ...s the battery is integrated into the device it cannot be readily replaced by the user themselves In this case the battery must be replaced by a service technician Cabling Position the cables so that they cannot be stepped on or might cause a risk for tripping Toavoiddamagingthecables donotplaceanyobjectsonthem Do not connect peripheral devices such as keyboards mouse and monitor etc when the noteb...

Page 21: ...g peripheral device to avoid any interference radiation Remove any unnecessary cables from your notebook to avoid possible interference Information about the Touchpad NOTICE Risk of damage The touchpad is a highly sensitive input device and it will respond to a light touch and minimal pressure Never use undue force to operate the touchpad as this could damage or destroy it The touchpad is operated...

Page 22: ...e for professional disposal Finally wash your hands with soap as the pieces may have been contaminated with chemicals Never lift the notebook up by the display as this could break the hinges Avoid contact between the display and hard objects e g buttons wristwatch The touch display should only be operated with your ﬁngers or a suitable stylus NOTICE Risk of damage The touch display is a highly sen...

Page 23: ...st and result in problems The parallel line of vision should also be maintained in relation to artiﬁcial lighting equipment In other words the same criteria and principles apply where the workspace is illuminated with artiﬁcial light Where space restrictions make it impossible to set up the screen as described then correct positioning rotating tilting of the notebook screen can prevent dazzling re...

Page 24: ...tely 90 Your feet should be resting ﬂat on the ﬂoor Use a foot rest if you need one but ﬁrst make sure that your seat height has been adjusted correctly Head your head should be upright or bent very slightly forward Do not work with your head or upper body twisted As you work the top edge of the monitor should be at eye level or very slightly lower The distance between the monitor and the person v...

Page 25: ...afe place and only use this to transport the notebook The surfaces of the device are covered in protective ﬁlm to prevent scratching during production and transport Remove the ﬁlm once the device has been set up properly and before you use it Modes Stand Mode To use the notebook in stand mode open it and turn it over so that it is standing on the keyboard Set up the display In this mode the touchp...

Page 26: ...have reached a comfortable viewing angle The screen is automatically rotated NOTICE Risk of damage Using too much force to fold the screen can damage the screen or the hinges Carefully fold the screen without using force Do not exert too much force on the corners of the screen at the top left and right Now set up the notebook like a tent on a stable and secure surface You can continue to perform n...

Page 27: ...f switch pressed down for about 10 seconds Do not switch your notebook off while the hard drive is being accessed Otherwise data may be lost To protect the hard drive you should always wait for 5 seconds after switching off the notebook before switching it back on again Preparation for Starting Up To operate your notebook safety and ensure a long service life you should read the Operational Safety...

Page 28: ...cess to Wi Fi or your email inbox in case you wish to set this up now The operating system will be loaded from the hard drive SSD ﬂash memory The loading process takes a little longer during the initial setup Once all the necessary data has been entered the operating system will be set up The operating system is fully loaded once the Windows start up screen appears NOTICE Loss of data The initial ...

Page 29: ...account later at any time Licence Agreement Please read through the licence agreement carefully It provides important legal information about the use of your software product To view the text in full you must slide the scroll bar downwards using the mouse until you reach the end of the document You accept the licence agreement by checking the Accept button Only this entitles you to use the product...

Page 30: ...ortant to ensure that they are correctly used and charged so that the capacity of the battery is fully utilised and its service life is maintained for as long as possible The optimal charging temperature is approx 20 C Please also take note of the safety instructions on Safety Instructions Carry out a complete discharging and charging cycle once a month then store the device with approx 50 of the ...

Page 31: ... the battery symbol in the taskbar to display the battery status and if necessary use the F1 key to open Windows Help Discharging the Battery Operate the notebook on battery power until it turns itself off due to low battery charge NOTICE Loss of data A sudden power failure may result in the loss of data Be sure to save your open ﬁles promptly to prevent any data loss Battery Life The actual opera...

Page 32: ...the computer would be left unused for a certain time to achieve zero energy consumption The power management feature allows the computer to initiate a lower power or Sleep mode after a period of user inactivity To take advantage of these potential energy savings the power management feature hasbeenpresettobehaveinthefollowingwayswhenthesystemisoperatingonACpower Turn off the display after 10 minut...

Page 33: ... the middle when folding it open adjusting the position and closing it The opening and closing of the display can be assigned different functions e g power save hibernate and shut down via Settings System Mains operation and Power save Touch Display Please follow the instructions below in order to optimise its use NOTICE Risk of damage Improper handling may damage the device Do not touch the scree...

Page 34: ... it on Now switch your notebook on Data Input Keyboard The double assignment of certain keys means that the range of functions available to you is the same as on a conventional Windows keyboard Some functions are entered using the Fn key standard on most notebooks Speciﬁc Keyboard Shortcuts Short Cuts Description Fn ESC Sleep The notebook goes into power saving mode Fn F1 Brightness down Reduces t...

Page 35: ...ates deactivates the numeric key block Fn F11 Scroll This key combination activates deactivates the scroll function Many applications use this function to scroll the screen without moving the cursor Fn F12 Playback pause function for certain application programs Touchpad NOTICE Risk of damage If unsuitable objects are used to control the device this could permanently damage the touchpad Do not use...

Page 36: ...o hearing Listening through earphones or headphones at excessive volume levels as well as changes to the basic settings of the equaliser drivers software or operating system generates excessive acoustic pressure and can lead to loss of hearing Before pressing play set the volume to the lowest setting Start playback and increase the volume to a comfortable level Network Operation Wi Fi Wireless Net...

Page 37: ...ransferspeedcanvarydependingonthedistanceandthenumberofusers accessingtheremotestation Bluetooth Bluetoothtechnologyisusedtowirelesslybridgeshortdistances Bluetoothdevices transferdataviaradiosothatcomputers mobilephones printers keyboards mice andotherdevicescancommunicatewithoneanotherwirelessly Bluetoothwireless technologyhasnumerouspossibleapplications Afewofthemarelistedbelow Creating a wirel...

Page 38: ...nd store it properly Memory cards are consumables and must be replaced after a long period of use You will ﬁnd information on write protection for your memory card in the relevant operating instructions USB Port The universal serial bus is a standard for connecting input devices scanners and other peripherals The USB 3 1 ports are fully backwards compatible Ensure that the plug and the port ﬁt tog...

Page 39: ...ide of the notebook and remove the cover from the ﬂash memory expansion module Remove the screw from the slot Push the ﬂash memory expansion module into the slot with the contacts facing towards the right and ﬁx it in place using the previously removed screw Replace the cover and screw it back on securely As long as the additional memory is already formatted or contains data the operating system w...

Page 40: ...an protect your notebook against unauthorised use with a power on password On switching on the notebook a password prompt will appear on the screen The password is set up in the UEFI conﬁguration NOTICE Risk of damage Please note that changes should only be carried out here by very experienced users as changes in the UEFI setting may have implications for the stable operation of the notebook Keep ...

Page 41: ...et it Windows is reinstalled when you refresh your device Your personal ﬁles and settings are retained Windows is also reinstalled when you reset your device However your ﬁles settings and apps except for the apps pre installed on the device are deleted If your notebook does not start properly three times in a row the Windows recovery menu automatically appears How to Refresh Your Notebook Open th...

Page 42: ...ou have forgotten the Windows password for your device you can also restore the notebook from the login screen after rebooting the device To do this hold down the Shift key while on the login screen and then select Power Restart in the bottom right After rebooting the device select Troubleshoot Reset this PC UEFI Firmware Conﬁguration The UEFI ﬁrmware conﬁguration basic hardware conﬁguration of yo...

Page 43: ...clock in the bottom right corner of your screen and then click on Adjust date time You can then change the time and also if necessary the time zone in the window that opens When is restoring factory settings recommended This method should only be selected as a last resort Read about the alternatives in the System recovery section How do I perform a data backup Back up your data on external media I...

Page 44: ...ry may be fully discharged Plug the notebook in using the AC adapter and charge the battery The notebook cannot be switched on If you are running the notebook on battery check that it is fully charged The WLAN Bluetooth connections do not work Check whether airplane mode is disabled The touchpad is not working To activate the touchpad press the Fn F7 keyboard shortcut Apps e g the weather app cann...

Page 45: ...m please use the system s built in help function by pressing the F1 key or go to www microsoft com Customer Service What To Do in Case of Hardware Problems Malfunctions can sometimes have quite trivial causes but they may also be the result of defective components We have included a brief troubleshooting guide below which may help to solve any problems If these tips don t do the trick then we ll b...

Page 46: ...d updating from time to time This is because there may be compatibility problems with other components programs devices which have not yet been tested For critical or security related updates the drivers are loaded and installed automatically when the device is connected to the internet So called optional driver updates can be loaded and installed via the Windows Update function The current driver...

Page 47: ...canner the manual device used by security personnel as this may destroy your data among other things Cleaning and Maintenance DANGER Danger of electric shock There is a risk of death as a result of electric shock if the housing is open and if parts inside the device are touched Do not open the housing of the notebook It does not contain any parts requiring maintenance Always unplug the device and ...

Page 48: ...manently damaged unchargeable Remove all media from the USB slots and the card reader Remove all cables and connected peripheral devices When the notebook is not in use we recommend storing it in a bag to protect it from dust and dirt Battery Protection NOTICE Loss of data Unintentional or random changes to UEFI settings may affect the stable and safe operation of the system Changes must only be c...

Page 49: ...ried out please contact only our authorised service partners Notes for Service Technicians Only service technicians may open up the notebook housing or upgrade or modify your notebook Use only original replacement parts Before opening the housing disconnect all power and connecting cables and remove the battery If the notebook is not disconnected from the power supply before being opened there is ...

Page 50: ...ollection points for electrical and electronic scrap Information on Display Errors European EN ISO 9241 307 Class II Standard Due to the very high number of transistors and the associated extremely complex manufacturing processes used occasionally one or more pixels can fail or become incorrectly controlled In the past there were a number of approaches for deﬁning the permitted number of pixel def...

Page 51: ...b pixel e g permanently illuminated at half brightness one colour not illuminated ﬂashing or ﬂickering but not type 1 or 2 Supplement Type 3 cluster failure of two or more sub pixels within a 5 x 5 pixel block A cluster is a ﬁeld of 5 x 5 pixels 15 x 5 sub pixels EN ISO 9241 307 error class II Resolution Type 1 Type 2 Type 3 Cluster Type 1 type 2 Cluster Type 3 1024 x 768 2 2 4 0 2 1280 x 800 3 3 ...

Page 52: ... DDR4 eMMC ﬂash 64 GB Flash Expansion Slot up to 512GB M 2 2280 SATA not supplied Processor Intel Celeron N4100 1 10 GHz 4 cores Backup Battery CR2032 3V Display Size approx 33 7 cm 13 3 Max Resolution Full HD 1920 x 1080 AC DC Adapter Ktec KSA 36W 120300HA Input Voltage Electricity Frequence 100 240 V 1 0A 50 60 Hz Output Voltage Electricity 12V 3 A Power Consumption with fully charged battery wi...

Page 53: ... Voltage 7 6 V Capacity 5400 mAh Energy approx 41 Wh Operating Time approx 4 6 hours depending on the notebook settings and user behaviour during operation Environmental Requirements Temperatures In operation 5 C 41 F 30 C 86 F Not in operation four weeks 0 C 41 F to 60 C 140 F Not in operation four weeks 0 C 41 F to 25 C 77 F 20 C 68 F 5 C 41 F is recommended Permissible Humidity 20 80 non conden...

Page 54: ...o Combo audio out mic in Information on WLAN Bluetooth Frequency range 2 4 GHz 5 GHz Wi Fi standard 802 11 a b g n ac Encryption WEP WPA WPA2 Frequency range MHz Channel Max transmission power dBm WLAN 2 4 Ghz 2400 2483 5 1 13 15 2 Bluetooth 2402 2480 2 2 WLAN 5 Ghz 5150 5250 36 48 12 44 WLAN 5 Ghz 5725 5875 140 165 9 6 Bluetooth range depending on local conditions in general outdoor approx 10 m a...

Page 55: ...act our Service team via our hotline or by post Opening times Hotline number UK Mon Fri 08 00 20 00 Sat Sun 10 00 16 00 0333 3213106 Hotline number Ireland 1 800 992508 Service address MEDION Electronics Ltd 120 Faraday Park Faraday Road Dorcan Swindon SN3 5JF Wiltshire United Kingdom You can download this and many other sets of operating instruc tions from our service portal at www medion com gb ...

Page 56: ...lectronic and any other forms of reproduction are prohibited without the written permission of the manufacturer Copyright is owned by the distributing company MEDION AG Am Zehnthof 77 45307 Essen Germany Please note that you cannot use the address above for returns Please always contact our Customer Service team ﬁrst Legal Notice 56 ...

Page 57: ...a Backup 17 Display 22 33 Opening and Closing the Display 33 E Energy Saving Tips 32 Environmental Requirements 18 53 Ergonomics 19 Arms 24 Back 24 General 24 Head 24 Legs 24 Wrists 24 F Factory Settings 41 FAQ Frequently Asked Questions 43 K Keyboard 34 Shortcuts 34 L Licence Agreement 29 N Network Operation 36 Wi Fi Wireless Network 36 Notes for Service Technicians 49 O Operational Safety 14 P P...

Page 58: ...Sound System External Audio Connections 36 T Technical Data 52 Touchpad 21 35 Transport 46 U UEFI Conﬁguration 42 Upgrading Modifying 49 USB Port 38 W Webcam 38 Index 58 ...

Page 59: ... as possible once it has been brought to our attention In the unlikely event of such an occurrence or if you require any information about the product please contact us via our helpline support services details of which are to be found both in this manual and on the product itself PRODUCED IN CHINA FOR MEDION AG AM ZEHNTHOF 77 45307 ESSEN GERMANY GB IE AFTER SALES SUPPORT www medion co uk 0333 321...

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