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Customer Service
What To Do In The Event Of Malfunctions
Find The Cause
Malfunctions often occur for the simplest of reasons, but some can also be complex and
require a lot of analysis.
Check Cables And Connections
Start by carefully checking all the cable connections. Ensure that your PC and all peripheral
devices have sufficient power.
Turn off the PC and check all cable connections. If the PC is connected to peripheral
devices, check all cable connections. Do not swap around the cables for the various
devices, even if they look alike. The polarity of the various cables may be different.
Once you have ensured that the power supply is working correctly and all
connections are intact, then switch the PC back on.
Faults And Possible Causes
The graphics pad is not recognised or addressed.
Did you connect the cable according to the installation instructions?
Please check all cable connections.
Did you reboot your PC after installation?
Information on connecting USB devices to a USB 1.1 port under Windows XP:
The operating system displays a message to the effect that a high-speed USB has
been connected to a non high-speed USB hub. This is
not an error message,
merely information that the speed will be adjusted because of the slower USB 1.1
port.
