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22. Customer Service
22.1. What To Do In Case of Hardware Problems
Malfunctions can sometimes have quite trivial causes, but they may also be the re-
sult of defective components. We have included a brief troubleshooting guide be-
low which may help to solve any problems.
If these tips don’t do the trick, then we’ll be more than pleased to help you out. Just
give us a call!
22.2. Find The Cause
Start by carefully checking all the cable connections. If the indicator
lamps are not on, ensure that the Notebook and all peripheral devices
are connected to the power supply.
• If you are in battery mode, connect the Notebook to the mains
adapter and check that the battery is charged.
• If you wish to operate the Notebook using the mains adapter, dis-
connect the mains adapter from the socket and connect an elec-
trical appliance such as a lamp to the same socket to test it. If the
lamp does not work either, seek the advice of an electrician.
• Turn off the Notebook and check all cable connections. If the Note-
book is connected to peripheral devices, check all cable connec-
tions. Do not swap around the cables for the various devices, even
if they look alike. The pin assignment within the cables may be dif-
ferent. Once you have ensured that the device’s power supply is
functioning and all connections are intact, then switch the Note-
book back on.
