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T
ROUBLESHOOTING
If your LCD monitor should have problems please check if it is properly installed and plugged ac-
cording to the information given in the “Start-Up” section beginning on page 7). If the problems
cannot be solved, read the following chapter for possible solution.
F
INDING THE PROBLEM
Many times, problems have simple causes. We would like to give you some tips to solve some com-
mon problems. Should these tips not help, please call us!
C
HECK
C
ONNECTIONS AND
C
ABLES
Start by carefully checking all cable connections visually. If the indicator lamps do not function, ensure
that the LCD monitor and computer are properly connected to the line power.
T
ROUBLESHOOTING
No display on screen:
Check:
Image refresh frequency.
The current image refresh frequency must be suitable for the LCD monitor.
Power saving mode. Press any desired key and move the mouse to deactivate the mode.
Signal cable pins. If pins are bent, please contact your service dealer.
Set the appropriate values for your LCD monitor (see
"Preparations on your computer",
page 7).
Picture runs or not stable:
Signal cable pins. If pins are bent, please contact your service dealer.
Video card. Check whether the settings are correct.
Image refresh frequencies. Select permissible values for your graphic settings.
Remove any interfering equipment (portable telephones, loudspeakers, etc.) from the vicin-
ity of your LCD monitor.
Avoid using monitor extension cables.
Colors not displayed cleanly:
Check the signal cable pins. If pins are bent, please contact your service dealer.
Readjust the corresponding settings.
Avoid using monitor extension cables.
Characters displayed dark, picture too small, too large or not centered, etc.:
Readjust the corresponding settings.
(Setting LCD monitor, page 13)
D
O YOU REQUIRE ADDITIONAL
S
UPPORT
?
If the suggestions in the above section have not solved your problem, please contact the hotline. We will
try and help you over the telephone. However, before you contact your Technology Center, please keep
the following information available:
-
How is your computer configured?
-
What additional peripherals do you use?
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What messages, if any, appear on your screen?
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What software were you using when the error occurred?
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What steps have you already undertaken to solve the problem?
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If you have already been given a customer number, please keep this available.
