10
TROUBLESHOOTING
PROBLEM
POSSIBLE CAUSE
SOLUTION
Unit will not operate
Unit is not plugged in
Pull out plug and plug it back in
Incorrect power plug or wire
Contact customer service
Fan does not work
Machine doesn’t turn on
Plug in and turn on
Motor is not working
Contact customer service
Machine is on uneven ground
Move to even and flat ground
Loose or foreign particles inside
Contact customer service
Filter packaging is not removed
Remove packaging of every filter
Motor is loose
Contact customer service
Performance issues
The filter needs to be replaced
Replace the filter with genuine
Medify Air replacement filters for
the best performance
Air intake or outlet blocked
Contact customer service
Filter plastic not removed
Remove packaging and then use
Not enough space surrounding
the air purifier
Ensure 20 in distance between
two sides of air intake and that
distance to air outlet is not less
than 10 cm
Lack of filter or filter is not
properly installed
Make sure all the filters are
placed in order in accordance
with instructions
Coverage area questions
Check whether the room area is in
accordance with coverage area
