MedicalAlert MobileAlert System User Manual Download Page 8 | Manualshive

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MobileAlert Device User’s Guide / Customer Support 1-800-788-6218

Page 8

Corporate Headquarters:

2193 West Chester Pike
Broomall, PA 19008

Customer Service and Support:

Phone: 1-800-788-6218
Fax: 610-353-1350
9AM to 9PM EST

Billing Questions:

Phone: 1-800-788-6218

Emergency Services:

Available 24/7 via your
MobileAlert System

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Summary of Contents for MobileAlert System

Page 1: ...MobileAlert Device User s Guide ...

Page 2: ...ngratulations on making a smart choice You will find your Account Number located on the side of your MobileAlert Device Please make sure your address and phone number are correct on the Monitoring Agreement IMPORTANT Please call 1 800 976 4942 to setup activate IN ORDER TO PROPERLY RESPOND IN THE CASE OF AN EMERGENCY WE MUST RECEIVE YOUR SIGNED PAPERWORK BACK WITHIN 7 WORKING DAYS ...

Page 3: ...ill turn off IMPORTANT You must charge the MobileAlert Device for at least 3 hours before testing Go Outside or Place Handheld Unit in a Window Sill Take the fully charged MobileAlert Device outside to an open area and face the unit to the open sky or place the handheld unit in a window sill The unit is looking for the GPS Satellite Wait for the Green and Yellow Indicator Lights to Flash This can ...

Page 4: ...call Customer Service at 1 800 788 6218 Go back inside and place the MobileAlert Device back in the cradle Now Test your Wrist Button or Neck Pendant by pressing and holding down for two seconds Only press the button once the red light above the button will come on when pressed The MobileAlert Device will again sound several beeps before the operator asks if you are OK IMPORTANT You must tell the ...

Page 5: ...se Center this may take 30 to 60 seconds 2 When MobileAlert Device beeping stops an Emergency Operator will ask if you are OK 3 If you re able to answer please provide your status For Example I am OK or I need help call 911 or call one of my contacts 4 If you do NOT answer the call the emergency operator will dispatch help through a local 911 public safety center and notify your personal responder...

Page 6: ...edure This test is recommended to be done with another person in order to avoid false dispatch of emergency help 1 Wear your Wrist or Neck Pendant Button 2 Walk into one of the furthest areas of your home such as guest room or bathroom 3 Push the Neck Pendant or Wrist Button until red light illuminates and wait for the MobileAlert Device to beep 4 After the MobileAlert Device beeps rings Respond t...

Page 7: ...mmend that you provide us with a hidden key location or keyholder information You can purchase a Medical Alert lock box to safely store your house key Your lockbox code will be stored on your account and given to emergency personnel to gain entry to your home without damage If you have your own lock box not purchased from Medical Alert please call Customer Support at 1 800 788 6218 to ensure your ...

Page 8: ... 6218 Page 8 Corporate Headquarters 2193 West Chester Pike Broomall PA 19008 Customer Service and Support Phone 1 800 788 6218 Fax 610 353 1350 9AM to 9PM EST Billing Questions Phone 1 800 788 6218 Emergency Services Available 24 7 via your MobileAlert System ...

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