Medical Illumination International, Inc.
Limited Warranty
The following comprises the general terms of your product’s Limited Warranty. By accepting the shipment of the
product, the owner/purchaser agrees to adhere to the warranty terms and conditions expressed herein.
Medical Illumination International, Inc. (“Medical Illumination”) Lighting Equipment is warranted against defective
material and/or workmanship, excluding normal replacement parts (e.g. sterilizable handles), for a period of three
(3) years from the date of shipment. This Limited Warranty applies exclusively to the repair or replacement of parts
recognized as defective by Medical Illumination that are in normal use and have not been modified or repaired by
unauthorized personnel.
This Limited Warranty extends only to the first retail purchaser of a product, and is not transferable or assignable.
This warranty supersedes all other guarantees or warranties, expressed or implied.
WARRANTY SERVICE & REPAIRS
Medical Illumination does not provide (or give any compensation for) outside repair services or field labor.
Therefore, in the event of a failure covered under this warranty, please take the following immediate action:
1. Contact Medical Illumination via phone at (818) 838-3025, through our website at http://www.medillum.com, or
by facsimile at (818) 838-3725.
A. Be prepared to give the model number, serial number, and full description of the failure.
B. Our Customer Service department will attempt to solve the problem over the phone. If it becomes
necessary to send the product to the factory for repair, you will be provided with a Return
Authorization number. Products sent to the factory without a Return Authorization number will not be
accepted.
2. It is the retail purchaser’s obligation to arrange for shipment return of a product to the factory for warranty
service, which shall be at the retail purchaser’s expense. Carefully package the light component (light head, arm
assembly, mount assembly, etc.) and return it, freight prepaid and insured, with the Return Authorization number
clearly marked on the outside of the box, to:
Medical Illumination
547 Library Street
San Fernando, CA 91340
RA#______
When returning product for repair, damage resulting from inadequate packing is not covered by this warranty. In
addition, shipping insurance does not cover damage due to inadequate packing. We recommend that the package
be insured against loss or in-transit damage. Medical Illumination cannot be held responsible for in-transit loss or
damage. In the event that freight-related damage should occur, Medical Illumination will notify you immediately so
that you can file a damage claim with the proper freight carrier.
Within the aforementioned time period of three (3) years from date of shipment, Medical Illumination will evaluate
the returned product, repair as appropriate, and ship the product back to you with freight costs prepaid by the
Company. In the event that non-warranty damage or failure is discovered, you will be contacted before any repairs
are performed.
EXCLUSIONS
This Limited Warranty does not cover the following:
• Any field labor or outside services (electricians, contractors, installation services, routine maintenance or
other repair services)
• Damage to the product resulting from tampering, accident, abuse, negligence, alteration, or other causes
unrelated to problems with material and/or workmanship
• Damage due to improper installation, use, cleaning or maintenance, as outlined in the Installation and
Service Manual for the product
• Labor costs associated with removing, re-packaging for shipment or reinstalling product
PRODUCT RETURNS:
Please contact the authorized dealer from whom the product was purchased to inquire about a product return.
Additional terms and conditions set by the dealer may apply for any returned items.
SHIPMENT DAMAGE:
If the initial shipment of your purchased product arrived in damaged condition, please leave the packaging and its
contents intact and contact Medical Illumination immediately.
Medical Illumination International
547 Library Street
San Fernando, CA 91340
(818) 838-3025
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