Media5 Mediatrix 4104, Reference Manual

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Services Reference Manual (SIP Version)
Mediatrix 4104 95
The call hold and second call services must be enabled for this service to work. See “Call Hold” on
page 100 and “Second Call” on page 101 .
4. Enable the Attended Transfer service by selecting Enable in the Attended Transfer Activation
choice.
The attended call transfer service is sometimes called Transfer with Consultation. It allows a user
to transfer a call on hold to an active call. The individual at the other extension or telephone number
must answer to complete the transfer.
The call hold and second call services must be enabled for this service to work. See “Call Hold” on
page 100 and “Second Call” on page 101 .
5. Click Submit if you do not need to set other parameters.
Using Blind Call Transfer
The following is the procedure to use this service on the user’s telephone.

To transfer a current call blind:
1. Perform a Flash-Hook by pressing the “Flash” button on your analog telephone.
This puts the call on hold.
2. Wait for the transfer tone (three “beeps”).
3. Dial the number to which you want to transfer the call.
4. Wait for the ringback tone, then hang up your telephone.
The call is transferred. You can also wait for the third party to answer if you want. In this case, the
call transfer becomes attended.
If you want to get back to the first call (the call on hold), you must perform two Flash-Hooks.
You are back with the first call and the third party is released.
Using Attended Call Transfer
The following is the procedure to use this service on the user’s telephone.

To transfer a current call attended:
1. Perform a Flash-Hook by pressing the “Flash” button on your analog telephone.
This puts the call on hold.
2. Wait for the transfer tone (three “beeps”).
3. Dial the number to which you want to transfer the call.
The third party answers.
4. Hang up your telephone.
The call is transferred.
5. If you want to get back to the first call (the call on hold), you must perform two Flash-Hooks.
You are back with the first call and the third party is released.
Call Waiting
The call waiting tone indicates to an already active call that a new call is waiting on the second line.
Your users can activate/deactivate the call waiting tone for their current call. This is especially useful when
transmitting faxes. The user that is about to send a fax can thus deactivate the call waiting tone to ensure that
the fax transmission will not be disrupted by an unwanted second call. When the fax transmission is completed
and the line is on-hook, the call waiting tone is automatically reactivated.
Note:
If the number to which you want to transfer the call is busy or does not answer, quickly perform a
Flash-Hook. The busy tone or ring tone is cancelled and you are back with the first call.