13
00238
Warranty
Medem (UK) Limited
Project House
19 Dallimore Road
Manchester
M23 9NX
Tel: (0) 161 233 0600
Fax: (0) 161 233 0601
Web: www.medem.co.uk
E-mail: [email protected]
Medem UK Warranty
Terms & Conditions
1.
The warranty is a parts warranty and Medem UK Ltd will not cover or accept any labour or
other expenses that may be incurred in the process of changing faulty product.
2.
All panels and sender units are covered by a five year warranty.
3.
Gas detector units and other remote detectors carry a two year warranty. Installation of the
detectors should not be undertaken until all building and construction work is completed.
4.
Gas solenoid valves carry the original manufacturers warranty, though as the supplier
Medem UK will exchange faulty valves for return to the manufacturer.
5.
Where a Medem UK engineer (or another company appointed by Medem UK) commission
and installed system then that system will carry a ten year warranty. This applies to the
main panel and the sender unit. At the time of commissioning a security label with a serial
number will be attached to the main panel box. photographs and a comprehensive record
of the installation will be held by Medem UK.
6.
Where a warranty claim is made then, where appropriate, a written order to attend site
must be provided to Medem UK A cost for labour and travel to site will be prepared as a
quote. The cost must be included in the order.
7.
Where it is found that the installation and/or the quality of workmanship has contributed to
or wholly caused the failure of the product then we reserve the right to charge the whole or
a proportion of the cost of the faulty item.
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