MDC XT12 2021, Owner'S Manual, Page: 83 / 86

www.marketdirect.com.au
Ph: 1300 494 494
c) Any items sold as “factory seconds”, “ex-demonstration” or “damaged” items are sold on an “as is” basis. Due
to the nature of such items, i.e being “ex-demonstration”, “factory seconds” or “damaged”, it is reasonable to expect
that some imperfections or flaws may exist even where it is not initially apparent. While we will notify you of any
defects or damage to such goods of which we are aware, you purchase the goods on notice that we may not be
aware of all such defects and damage, and that the price you pay for the goods includes a discount to allow for the
risk of you discovering further defects or damage.
d) We do not make any representations as to the quality or fitness of any goods sold on these bases, and it is a
term of the contract for the purchase of any such goods that the customer has made their own enquiries and
inspections and relies exclusively upon those enquiries and inspections in deciding to make that purchase.
5. GOODS BOUGHT AT AUCTION
From time to time, we may, at our discretion, offer items for auction, either independently or via a third party. Whilst
every effort will be made to provide all relevant information regarding the item on auction, as per Australian law,
goods bought at auction are not covered by this Warranty and are not covered by the majority of consumer
guarantees under the Australian Consumer Law. You may not have any rights to make a warranty claim for products
purchased at auction.
6. LODGING A CLAIM
If you purchased a caravan or camper which you believe is covered by warranty, and you become aware of
something you believe to be a defect or damage resulting from a defect, then you should follow the process set out
below to obtain the fastest response and greatest chance of having your claim approved:
a) As soon as reasonably possible after becoming aware of what you believe to be a defect or damage caused
by a defect, lodge a warranty claim through our website using our online Warranty Claim Form;
b) Once we receive a warranty claim form, we will respond in one of three ways. We will either accept the
claim, reject the claim, or ask for further information to allow us to decide whether to accept or reject the claim. If a
claim consists of multiple parts, we may give different responses to different parts.
• If we accept a claim, we will notify you of the acceptance, and discuss with you how to remedy the claim.
While we endeavour to accommodate your preferences in this process, we will generally provide our choice between
repair works with our chosen repairer to the standard we deem reasonably remedies the accepted claim, replacement
goods, or a refund, unless we accept that the claim is for a major failure;
• If we reject a claim, we will notify you of the rejection and explain the reasons for the rejection. You may
provide us with further information or explanations to appeal the rejection, but providing us with further material may
not change the result; or
• If we have insufficient information to either accept or reject a claim, we will ask you to provide us with more
information to allow us to make that decision. We may require any kind of information which we consider to be
relevant to the decision, which may involve questions about the use of the products, photographs of the products, or
about the maintenance history of the products. If you fail, neglect, or refuse to provide us with information which we
reasonably require to process your claim, we may reject the claim on the basis of that lack of information. that basis,
even if you subsequently correct the information. If you are unsure whether information is relevant, include it in your
application and we will assess its relevance.
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