www.marketdirect.com.au
Ph: 1300 494 494
35
b)
If other warranties apply to goods sold while marked as “factory seconds”, “ex-demonstration”, or “damaged”,
then those warranties will apply the standard for a product with those markings, which will be a lower
standard than that for a product sold as new. If you purchase a product with these markings, you acknowledge
that the reduced price for the product reflects that some claims will not be available which would have been
for a product marked as new.
c)
Any items sold as “factory seconds”, “ex-demonstration” or “damaged” items are sold on an “as is” basis. Due
to the nature of such items, i.e being “ex-demonstration”, “factory seconds” or “damaged”, it is reasonable to
expect that some imperfections or flaws may exist even where it is not initially apparent. While we will notify
you of any defects or damage to such goods of which we are aware, you purchase the goods on notice that we
may not be aware of all such defects and damage, and that the price you pay for the goods includes a discount
to allow for the risk of you discovering further defects or damage.
d)
We do not make any representations as to the quality or fitness of any goods sold on these bases, and it is a
term of the contract for the purchase of any such goods that the customer has made their own enquiries and
inspections and relies exclusively upon those enquiries and inspections in deciding to make that purchase.
5.
GOODS BOUGHT AT AUCTION
From time to time, we may, at our discretion, offer items for auction, either independently or via a third party.
Whilst every effort will be made to provide all relevant information regarding the item on auction, as per Australian
law, goods bought at auction are not covered by this Warranty and are not covered by the majority of consumer
guarantees under the Australian Consumer Law. You may not have any rights to make a warranty claim for products
purchased at auction.
6.
LODGING A CLAIM
If you purchased a caravan or camper which you believe is covered by warranty, and you become aware of something
you believe to be a defect or damage resulting from a defect, then you should follow the process set out below to
obtain the fastest response and greatest chance of having your claim approved:
a)
As soon as reasonably possible after becoming aware of what you believe to be a defect or damage caused by
a defect, lodge a warranty claim through our website using our online Warranty Claim Form;
b)
Once we receive a warranty claim form, we will respond in one of three ways. We will either accept the claim,
reject the claim, or ask for further information to allow us to decide whether to accept or reject the claim. If a
claim consists of multiple parts, we may give different responses to different parts.
•
If we accept a claim, we will notify you of the acceptance, and discuss with you how to remedy the claim.
While we endeavour to accommodate your preferences in this process, we will generally provide our choice
between repair works with our chosen repairer to the standard we deem reasonably remedies the accepted
claim, replacement goods, or a refund, unless we accept that the claim is for a major failure;
•
If we reject a claim, we will notify you of the rejection and explain the reasons for the rejection. You may
provide us with further information or explanations to appeal the rejection, but providing us with further
material may not change the result; or
