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Vacuum Power Unit won’t turn on 

If your unit won’t turn on, take these steps to get it going:

1. Check main home breaker panel to ensure the Vacuum Power Unit breaker is on.  

2. Check Power Unit Reset Button.  

3. Check the Power Unit plug with another electrical component to ensure it is operating properly.  

4. Check that the Power Unit is plugged in.  

5. Check all connections between the RF Receiver, RF Power Supply, and the Power Unit.  Press the 

handle switch to the ON position and check to see if the LED light on the handle turns on steady 

green.  If the LED light does not turn on, the batteries need to be changed.  If the LED light blinks 

green, then red, the handle needs to be re-programmed.

The hose won’t stay in the wall

In some instances, the hose has been known to fall out of the inlet.  If this occurs, contact your 

dealer.

I pulled the end of the hose out of the inlet

If the hose comes completely out of the wall, simply reinsert the hose several inches back into the 

inlet, turn the power unit on and retract normally.

Who do I contact for system service and repair?

It is best to contact the dealer who sold you your system.  Most dealers have Hide-A-Hose autho-

rized technicians who can come to your home, diagnose your system, and repair the problem. 

Who do I contact to order accessories?

Your dealer is the best resource for choosing and ordering the right accessories for your system.  

How do I contact Hide-A-Hose?

While Hide-A-Hose stands behind everything we make, your local factory-authorized dealer should 

be able to assist you with any problem you might have with your system.  If you do need to contact 

Hide-A-Hose directly, use the contact information listed below.

14490 167th Ave. SE, Monroe, WA 98272

877-851-4491 • 360-863-0775 • hideahose.com • [email protected] 

Troubleshooting

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