Customer helpline
0345 605 2065
18
Getting help
Customer helpline 0345 605 2065
Guarantee
Dear Customer,
In the unlikely event that your device develops a fault, please contact our Customer service
department on the telephone number shown below.
1. These guarantee terms cover additional guarantee rights and do not affect your statutory warranty
rights. Claims must be accompanied by Proof of Purchase. This must be in the form of a Sales
receipt or Bank statement and must show that the product has been purchased within 2 years
prior to the claim, from the retailer that it was originally sold to.
2. Our guarantee covers problems caused by material or manufacturing defects, and will result in the
repair of these defects or replacement of the device with a like for like or similar article. Please
note that our devices have not been designed for use in commercial, trade or industrial applica-
tions. Consequently, the guarantee is invalidated if the equipment is used in commercial, trade or
industrial applications or for other equivalent activities.
3. The following are also excluded from our guarantee :
A. Faults due to accidents, customer misuse or unauthorized repairs
B. Consumable Parts such as detergent bottle, patio cleaner, jet lance, fix brush and nozzle
pin.
C. Failure due to lack of routine maintenance.
D. Failure as a result of not using the equipment in accordance with the manual and safety
instructions
E. The adjustment of cables, drives belts or recoil starters.
4. The guarantee is valid for a period of 2 years starting from the purchase date of the device.
Guarantee claims should be submitted before the end of the guarantee period within two
weeks of the defect being noticed. No guarantee claims will be accepted after the end of the
guarantee period. The original guarantee period remains applicable to the device even if repairs
are carried out or parts are replaced. In such cases, the work performed or parts fitted will
not result in an extension of the guarantee period, and no new guarantee will become active
for the work performed or parts fitted.This also applies when an on-site Service is used.
5. Please keep your sales receipt in a safe place. If is covered by our guarantee your device
will either be repaired under the terms of guarantee or we will send you a replacement device.
This device may be re-conditioned or like for like replacement .