16
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TROUBLESHOOTING
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First try the solutions suggested here and possibly avoid the cost of a service call...
WASHER AND COMPONENTS
Noisy
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Is the load balanced and the washer level?
The wash load should be balanced and not
overloaded. The washer must be level. The front feet should be properly installed and the
nuts tightened. Reset the rear leveling legs (if needed). See “Starting Your Washer.”
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Did you completely remove the yellow shipping strap with cotter pins?
See “Remove
Shipping Materials.”
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Are the gears engaging after the drain and before spin, or is the upper part of agitator
clicking during wash?
These are normal washer noises.
Leaking
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Check the following:
Are the fill hoses tight?
Are the fill hose washers properly seated?
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Is the sink or drain clogged?
Sink and standpipe must be able to handle 17 gal. (64 L) of
water per minute.
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Is water deflecting off the tub ring or the load?
Center the tub before starting the washer.
The wash load should be balanced and not overloaded. The fill or spray rinses can deflect
off the load. The washer must be level. The front feet should be properly installed and the
nuts tightened. Reset the rear leveling legs (if needed). See “Level the Washer.”
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Check household plumbing for leaks.
Basket crooked
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Was the washer basket pulled forward during loading?
Push the basket to the center
before starting wash.
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Is the load balanced and the washer level?
The wash load should be balanced and not
overloaded. The washer must be level. The front feet should be properly installed and the
nuts tightened. Reset the rear leveling legs (if needed). See “Level the Washer.”
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The washer basket moves while washing.
This is normal.
Agitator operation
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The top of the agitator is loose, or moves in only one direction.
This is normal.
Dispensers clogged or bleach leaking
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Did you follow the manufacturer’s directions when adding detergent and fabric softener
to the dispensers (on some models)?
Measure detergent and fabric softener. Slowly pour
into the dispensers. Wipe up all spills. Dilute fabric softener in the fabric softener
dispenser.
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Did you put powdered or color-safe bleach into the liquid chlorine bleach dispenser (on
some models)?
Add powdered or liquid color-safe bleach directly to the basket. Do not
use the chlorine bleach dispenser for color-safe bleach.
Summary of Contents for MTW5900TW - Centennial Washer
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