Maytag MHW5500FC, Use & Care Manual

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MAYTAG ® LAUNDRY
LIMITED WARRANTY
1. Commercial, non-residential, multiple-family use, or use inconsistent with
published user, operator, or installation instructions.
2. In-home instruction on how to use your product.
3. Service to correct improper product maintenance or installation,
installation not in accordance with electrical or plumbing codes, or
correction of household electrical or plumbing (i.e. house wiring, fuses,
or water inlet hoses).
4. Consumable parts (i.e. light bulbs, batteries, air or water filters,
preservation solutions, etc.).
5. Defects or damage caused by the use of non-genuine Maytag parts or
accessories.
6. Conversion of your product from natural gas or L.P. gas or reversal of
appliance doors.
7. Damage from accident, misuse, abuse, fire, floods, acts of God, or use
with products not approved by Maytag.
8. Repairs to parts or systems to correct product damage or defects caused
by unauthorized service, alteration, or modification of the appliance.
9. Cosmetic damage including scratches, dents, chips, and other damage
to appliance finishes unless such damage results from defects in
materials and workmanship and is reported to Maytag within 30 days.
10. Discoloration, rust, or oxidation of surfaces resulting from caustic
or corrosive environments, including but not limited to, high salt
concentrations, high moisture or humidity, or exposure to chemicals.
11. Pick-up or delivery. This product is intended for in-home repair.
12. Travel or transportation expenses for service in remote locations where an
authorized Maytag servicer is not available.
13. Removal or reinstallation of inaccessible appliances or built-in fixtures (i.e.
trim, decorative panels, flooring, cabinetry, islands, countertops, drywall,
etc.) that interfere with servicing, removal, or replacement of the product.
14. Service or parts for appliances with original model/serial numbers
removed, altered, or not easily determined.
The cost of repair or replacement under these excluded
circumstances shall be borne by the customer.
ATTACH YOUR RECEIPT HERE. PROOF OF PURCHASE IS
REQUIRED TO OBTAIN WARRANTY SERVICE.
Please have the following information available when you call the
Customer eXperience Center:
■
Name, address, and telephone number
■
Model number and serial number
■
A clear, detailed description of the problem
■
Proof of purchase including dealer or retailer name and address
FIRST YEAR LIMITED WARRANTY
(PARTS AND LABOR)
For one year from the date of purchase, when this major
appliance is installed, operated, and maintained according to
instructions attached to or furnished with the product, Maytag
brand of Whirlpool Corporation or Whirlpool Canada LP
(hereafter “Maytag”) will pay for factory specified parts and
repair labor to correct defects in materials or workmanship
that existed when this major appliance was purchased, or
at its sole discretion replace the product. In the event of
product replacement, your appliance will be warranted by the
remaining term of the original unit’s warranty period.
SECOND THROUGH TENTH YEAR LIMITED
WARRANTY (DRIVE MOTOR AND WASH BASKET
ONLY - LABOR NOT INCLUDED)
In the second through tenth years from the date of original
purchase, when this major appliance is installed, operated, and
maintained according to instructions attached to or furnished
with the product, Maytag will pay for factory specified parts for
the following components to correct non-cosmetic defects in
materials or workmanship in these parts that prevent function
of this major appliance and that existed when this major
appliance was purchased. This is a limited 10 year warranty on
the below named parts only and does not include repair labor.
■
Drive Motor (Stator and Rotor Only)
■
Wash Basket (Side Walls Only)
YOUR SOLE AND EXCLUSIVE REMEDY UNDER THIS
LIMITED WARRANTY SHALL BE PRODUCT REPAIR AS
PROVIDED HEREIN. Service must be provided by a Maytag
designated service company. This limited warranty is valid
only in the United States or Canada and applies only when
the major appliance is used in the country in which it was
purchased. This limited warranty is effective from the date of
original consumer purchase. Proof of original purchase date is
required to obtain service under this limited warranty.
DISCLAIMER OF IMPLIED WARRANTIES
IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR IMPLIED WARRANTY OF FITNESS FOR
A PARTICULAR PURPOSE, ARE LIMITED TO ONE YEAR OR THE SHORTEST PERIOD ALLOWED BY LAW. Some states and provinces
do not allow limitations on the duration of implied warranties of merchantability or fitness, so this limitation may not apply to you. This warranty
gives you specific legal rights, and you also may have other rights that vary from state to state or province to province.
LIMITATION OF REMEDIES; EXCLUSION OF INCIDENTAL AND CONSEQUENTIAL DAMAGES
YOUR SOLE AND EXCLUSIVE REMEDY UNDER THIS LIMITED WARRANTY SHALL BE PRODUCT REPAIR AS PROVIDED HEREIN.
MAYTAG SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. Some states and provinces do not allow the
exclusion or limitation of incidental or consequential damages, so these limitations and exclusions may not apply to you. This warranty gives
you specific legal rights, and you also may have other rights that vary from state to state or province to province.
DISCLAIMER OF REPRESENTATIONS OUTSIDE OF WARRANTY
Maytag makes no representations about the quality, durability, or need for service or repair of this major appliance other than the
representations contained in this Warranty. If you want a longer or more comprehensive warranty than the limited warranty that comes
with this major appliance, you should ask Maytag or your retailer about buying an extended warranty.
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IF YOU NEED SERVICE:
1. Before contacting us to arrange service, please determine whether your product requires repair.
Some questions can be addressed without service. Please take a few minutes to review the
Troubleshooting or Problem Solver section of the Use and Care Guide, scan the QR code on
the right to access additional resources, or visit https://www.maytag.com/product_help.
2. All warranty service is provided exclusively by our authorized Maytag Service Providers.
In the U.S. and Canada, direct all requests for warranty service to:
Maytag Customer eXperience Center
In the U.S.A. call 1-800-688-9900. In Canada call 1-800-807-6777.
If outside the 50 United States and Canada, contact your authorized Maytag dealer to determine if another warranty applies.
https://www.maytag.com/product_help
TEN YEAR LIMITED WARRANTY
WHAT IS COVERED WHAT IS NOT COVERED