28
TROUBLESHOOTING
If you experience
Possible Causes
Solution
Washer not performing as expected (cont.)
Washer not draining/
spinning; loads are
still wet (cont.)
Using cycles with a slower spin speed.
Cycles with slower spin speeds remove less water than
cycles with fast spin speeds. Use the recommended cycle/
speed spin for your garment.
Washer not loaded as recommended.
A tightly packed or unbalanced load may not allow the
washer to spin correctly, leaving the load wetter than
normal. See “Cycle Guide” for load size recommendation
for each cycle.
The load may be out of balance.
Avoid washing single items. Balance a single item such as a
rug or jeans jacket with a few extra items.
Not using HE detergent or using too much
HE detergent.
Use only HE detergent. Suds from regular detergent or using
too much detergent can slow or stop draining or spinning.
Always measure and follow manufacturer’s directions for your
load. To remove extra suds, select DRAIN & SPIN with Extra
Rinse. Do not add detergent.
Small items may have been caught in the
pump or stuck between the washer drum
and the outer tub.
Check the drum for any items sticking through the drum
holes. Empty pockets and use garment bags when washing
small items.
There are too many clothes in the Overnight
Wash & Dry cycle.
Only use the Overnight Wash & Dry cycle for 2–4 lightly soiled
synthetic garments, athletic uniforms, or workout wear.
Door locked at end
of wash cycle
Water remaining in washer after cycle.
Select DRAIN & SPIN to remove any water remaining in the
washer. The washer door will unlock at the end of the drain.
Fresh Hold
®
option is ON.
While this option is ON, the fan blows and the load is tumbled
periodically for up to 12 hours. The door remains locked
during this time. To unlock the door, cancel the Fresh Hold
®
option by touching POWER/CANCEL.
Door will not unlock
Door locks when cycle has started.
If the “Add Garment” light is lit, touch START once. The door
will unlock.
Incorrect or wrong
wash or rinse
temperatures
Check for proper water supply.
Make sure hot and cold inlet hoses are not reversed.
Both hoses must be attached to both washer and faucet,
and have both hot and cold water flowing to inlet valve.
Check that inlet valve screens are not clogged.
Remove any kinks in hoses.
Washing many loads.
Your hot water tank may not have enough hot water to keep
up with the number of hot or warm washes. This is normal.
Desired setting or
option does not light
For best performance, not all
settings are available with each cycle and
some options cannot be used together.
See the “Cycle Guide” for the available settings and options
for each cycle.
Load not rinsed
Check for proper water supply.
Make sure hot and cold inlet hoses are not reversed.
Both hoses must be attached and have water flowing to the
inlet valve.
Both hot and cold water faucets must be on.
Inlet valve screens on washer may be clogged.
Remove any kinks in the inlet hose.
Not using HE detergent or using too much
HE detergent.
The suds from non-HE detergent can cause the washer
to operate incorrectly.
Use only HE detergent. Always measure detergent and follow
manufacturer’s directions based on load size and soil level.
First try the solutions suggested here or visit our website at www.maytag.com/product_help –
In Canada www.maytag.ca for assistance and to possibly avoid a service call.
Summary of Contents for MHW5500FC
Page 3: ...3 WASHER SAFETY...
