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24
Part or all of the
appliance does
not work.
Surface or oven
elements fail to
operate or heat
food.
Glass-ceramic
surface shows wear.
Baking results are
not what you
expected.
Baking results
differ from
previous oven.
Before You Call For Service
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•
Check to be sure plug is securely inserted into receptacle.
•
Check or re-set circuit breaker. Check or replace fuse.
•
Check power supply.
•
Check if surface and/or oven controls have been properly set. See pages 9, 10 & 12.
•
Check if oven door is unlocked after a self-clean cycle. See page 19.
•
Check if oven is set for a delayed cook or clean program. See pages 12 & 18.
NOTE: On Canadian models, the right front element on glass-ceramic cooking surfaces
may not operate during a self-clean cycle. None of the surface elements on slide-in or
drop-in models will operate during self-clean.
•
Check to be sure plug is securely inserted into receptacle.
•
Check or re-set circuit breaker. Check or replace fuse.
•
Check power supply.
•
Check if surface and/or oven controls have been properly set. See pages 9, 10 & 12.
•
Check if coil element is properly installed. See page 10.
•
Check if oven is set in a delayed oven operation.
•
Check to see if coil elements need to be replaced.
1.
Tiny scratches or abrasions.
•
Check to make sure cooktop and pan bottom are clean. Do not slide glass or metal pans
across top. Make sure pan bottom is not rough. Use the recommended cleaning
agents. See page 22.
2.
Metal marks.
•
Do not slide metal pans across top. If it happens, clean when cool with Cooktop
Cleaning Creme. See page 21.
3.
Brown streaks and specks.
•
Spills not removed promptly. Wiping with soiled cloth or sponge. Pan bottom not clean.
4.
Areas with a metallic sheen.
•
Mineral deposits from water and food.
5.
Pitting or flaking.
•
Sugary boilovers that were not removed promptly. See page 21.
•
Check the oven temperature selected. Make sure oven is preheated when recipe or
directions recommend preheat.
•
Check rack positions. See page 13.
•
Use correct pan. Dark pans produce dark browning. Shiny pans produce light browning.
See
“Cooking Made Simple”
booklet for more information on bakeware.
•
Check the use of foil in the oven. Never use foil to cover an entire oven rack. Place a
small piece of foil on the rack below the pan to catch spillovers.
•
Check pan placement. Stagger pans when using two racks. Allow 1-2 inches between
pans and oven walls.
•
Make sure the oven vent has not been blocked. See page 15 for location.
•
Check to make sure range is level.
• Check oven temperatures when convection baking (select models). Decrease conven-
tional baking temperature by 25
°
F.
•
Temperatures often vary between a new oven and an old one. As ovens age, the oven
temperature often “drifts” and may become hotter or cooler. See page 8 for instructions
on adjusting the oven temperature.
NOTE:
It is not recommended to adjust the temperature if only one or two recipes are
in question.