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5. Replace the insulation cap with handle so that it completely

covers the thermostat and element.

6. Replace the access panel.

7. Turn “ON” electric power to the water heater.

If the high limit must be reset again, 

call Maytag customer

Service at 1-800-788-8899

 for an authorized servicer to find

out why the high limit turned “OFF” the electric power.

NOT ENOUGH OR NO HOT WATER

1. 

In a new installation, the water heater may not be properly
connected. Make sure the cold water supply valve is open.
Review and check piping installation. Make sure that the
cold water line is connected to the cold water inlet to the
water heater and the hot water line to the hot water outlet
on the water heater.

2.

Make sure the electrical supply to your water heater is
“ON”.

3. 

Check for loose or blown fuses in your water heater circuit.
Circuit breakers weaken with age and may not handle
their rated load and should be replaced.

4. 

Make certain the disconnect switch, if used, is in the “ON”
position.

Leakage Checkpoints

Read this manual first. Then before checking the water heater
make sure the electric supply has been turned “OFF”, and never
turn the electric supply “on” before the tank is completely full of
water.

Use this guide to check a “Leaking” water heater. Many
suspected “Leakers” are not leaking tanks. Often the source of
the water can be found and corrected.

If you are not thoroughly familiar with electric codes, the water
heater, and safety practices, contact your local utility or 

call

Maytag Customer Service  at 1-800-788-8899 for an
authorized servicer to check the water heater.

5.

Check to see the electric service to your house has not
been interrupted. If this is the case, contact the electric
company.

6. 

Is the thermostat set to the desired temperature? See
“Temperature Regulation” section.

7. 

If you had experienced very hot water and now no hot
water, the problem may be due to the high temperature
shut off system. See “High Temperature Shut Off System”
in the “Troubleshooting” section.

8.   During very cold weather, the incoming water will also be

colder and it will require a longer time to become heated.

9.  

The hot water usage may exceed the capacity of the water
heater. If so, wait for water heater to recover after abnormal
demand. Also examine pipes and faucets for possible
water leaks.

10. If you can not determine the problem, then call the Maytag

Service Department.

WATER IS TOO HOT

Adjust the thermostat to a lower setting. See the “Temperature
Regulation” section.

Never use this water heater unless it is completely full of water.
To prevent damage to the tank and heating element, the tank
must be filled with water. The water must flow from the hot
water faucet before turning “ON” power.

A *Condensation may be seen on pipes in humid weather or

pipe connections may be leaking.

B *The primary anode rod may be leaking.

C Small amounts of water from the temperature-pressure

relief valve may be due to thermal expansion or high water
pressure in your area.

D *The temperature-pressure relief valve may be leaking at

the tank fitting.

E The element may be leaking at the tank fitting.

Turn electrical power “OFF”, remove access panel and
insulation cap with handle. If leaking around element, follow
proper draining instructions and remove element. Reposition
or replace gasket on element. Place element into opening and
tighten securely. Then follow “Filling the Water Heater”
instructions in the “Installation Instructions” section.

Summary of Contents for HRE11240S

Page 1: ...6001864 PRINTED IN THE U S A 1204 PART NO 184743 001 Series Twelve HRE11240S HRE41240S HRE11250S HRE41250S HRE11250T HRE41250T HRE11282T HRE41282T SAVETHISMANUALFORFUTUREREFERENCE GAMA certification applies to all residential electric water heaters with capacities of 20 to 120 gallons Input rating of 12 kW or less at a voltage no greater than 250V ...

Page 2: ...ce Center has the ability equivalent to a licensed tradesman in the fields of plumbing and electrical work including a thorough understanding of the requirements of the National Electric Code as it relates to the installation of electric water heaters The Service Center also has a thorough understanding of this instruction manual and is able to perform repairs strictly in accordance with the servi...

Page 3: ...3 GENERAL SAFETY GENERAL SAFETY GENERAL SAFETY GENERAL SAFETY GENERAL SAFETY ...

Page 4: ...ing the Water Heater 12 Converting the Lower Element 12 14 Wiring 14 15 Wiring Diagrams 16 SERVICEAND MAINTENANCE 17 22 Temperature Regulation 17 Thermostat 17 Temperature Settings 17 Thermostat Adjustment 17 18 Anode Rod Inspection 18 Temperature Pressure Relief Valve Operation 18 Draining 18 19 Thermostat Removal Replacement 19 Element Cleaning Replacement 19 22 Drain Valve Washer Replacement 22...

Page 5: ...rvicer Carefully plan the place where you are going to put the water heater Correct electrical wiring and connections are very important in preventing death from possible electrical shock and fires Examine the location to ensure the water heater complies with the Locating the New Water Heater section For California installation this water heater must be braced anchored or strapped to avoid falling...

Page 6: ...ENCH GARDEN HOSE 6 FOOT TAPE HACKSAW TUBING CUTTER PROPANE TORCH ROLL OF EMERY CLOTH 3 4 19 mm WIRE BRUSH 1 2 13 mm WIRE BRUSH ROLL OF LEAD FREE SOFT SOLDER SOLDER FLUX Accessories To simplify the installation Maytag has available the installation parts shown below You may or may not need all of these accessories depending on your type of installation Call Maytag Customer Service at 1 800 788 8899...

Page 7: ...the electrical supply connection from the water heater junction box FIGURE 5 5 a If you have copper piping to the water heater the two copper water pipes can be cut with a hacksaw approximately four inches away from where they connect to the water heater This will avoid cutting off the pipes too short Additional cuts can be made later if necessary Disconnect the temperature pressure relief valve d...

Page 8: ...e cold water and hot water pipes connected to the water heater INSULATION BLANKETS Insulation blankets are available to the general public for external use on electric water heaters but are not necessary with this product The purpose of an insulation blanket is to reduce the standby heat loss encountered with storage tank heaters Your water heater meets or exceeds the National Appliance Energy Con...

Page 9: ...ion must provide adequate clearances for servicing and proper operation of the water heater The Convertible Lower Element The Upper Element is a conventional 3800 watt element which only operates at its rated wattage on 240 volts See rating plate on the water heater The Lower Element of the water heater can be converted from operation at 3800 watts to 5500 watts on a 240 volt system Read and follo...

Page 10: ...ith a check valve etc in the cold water supply means must be provided to control thermal expansion Contact the local utility or call Maytag Customer Service at 1 800 788 8899 for an authorized servicer on how to control this situation NOTE If using copper tubing solder tubing to an adapter before attaching the adapter to the water inlet connection Do not solder the water supply lines directly to t...

Page 11: ... any circumstances Excessive length over 30 feet 9 14 m or use of more than four elbows can cause restriction and reduce the discharge capacity of the valve No valve or other obstruction is to be placed between the relief valve and the tank Do not connect tubing directly to discharge drain unless a 6 inch air gap is provided To prevent bodily injury hazard to life or property damage the relief val...

Page 12: ... the water heater The water heater is factory set to operate at 3800 watts The lower element can be converted to operate at 5500 watts Refer to The Convertible Lower Element section The Upper Element is a conventional 3800 watt element which only operates at its rated wattage on 240 volts See rating plate on the water heater The lower Element of the water heater can be converted from operation at ...

Page 13: ...e to expose the terminal cover FIGURE 15 4 Lower Element Lift out the tab as shown to unclip the terminal cover from the thermostat The terminal cover can now be removed from the thermostat FIGURE 16 5 Remove the screws from terminal 2 of the element and move the looped end of the wire aside FIGURE 17 6 The buss bar is labeled 5500 W Place the buss bar over terminals 2 and 3 with the 5500 W visibl...

Page 14: ...e thermostat and element FIGURE 20 11 Replace the access panel FIGURE 21 12 Complete wiring to the water heater or if completed turn ON electric power to the water heater after filling the tank with water FIGURE 22 Never use this water heater unless it is completely full of water To prevent damage to the tank and heating element the tank must be filled with water Water must flow from the hot water...

Page 15: ...g may be used for the grounding means if conduit or tubing is terminated in fittings approved for grounding C Flexible metal conduit or flexible metallic tubing shall be permitted for grounding if all the following conditions are met The length in any ground return path does not exceed 6 feet The circuit conductors contained therein are protected by overcurrent devices rated at 20 amperes or less ...

Page 16: ...ng Diagrams STANDARDWIRINGFOR2WIRELEADWATERHEATERS NON SIMULTANEOUS OPERATION 240 VOLT DOUBLE ELEMENT FIGURE 24 FIGURE 25 WIRING FOR 3 WIRE LEAD WATER HEATERS NON SIMULTANEOUS OPERATION 240 VOLT DOUBLE ELEMENT ...

Page 17: ...The thermostats of this water heater have been factory set at the HOT position which approximates 120 F 49 C The thermostats are adjustable if a different water temperature is desired Read all warnings in this manual and on the water heater before proceeding UPPER THERMOSTATADJUSTABLE BEHIND UPPER ACCESS PANEL FIGURE 27 FIGURE 28 Temperature Settings HOT Is a thermostat setting of approximately 12...

Page 18: ...ften than an anode rod that appears to be intact Replacement of a depleted anode rod can extend the life of your water heater Inspection should be conducted by calling Maytag Customer Service at 1 800 788 8899 for an authorized servicer At a minimum the anode s should be checked annually after the warranty period Temperature Pressure Relief Valve Operation The temperature pressure relief valve mus...

Page 19: ...o prevent damage to the tank and heating element the tank must be filled with water Water must flow from the hot water faucet before turning ON power Thermostat Removal Replacement 1 Turn OFF the electrical power to the water heater at the junction box 2 Remove the access panel and the insulation cap with handle 3 Lift out the tab as shown below to unclip the terminal cover from the thermostat The...

Page 20: ...rain or outdoors Open the water heater drain valve Open a nearby hot water faucet which will relieve pressure in the water heater and speed draining FIGURE 33 The water passing out of the drain valve may be extremely hot To avoid being scalded make sure all connections are tight and that the water flow is directed away from any person 4 Remove the two screws securing the access panel and remove pa...

Page 21: ... The cold water supply valve must be left open when the water heater is in use 13 To insure complete filling of the tank allow air to exit by opening the nearest hot water faucet Allow water to run until a constant flow is obtained This will let air out of the water heater and the piping Never use this water heater unless it is completely full of water To prevent damage to the tank and heating ele...

Page 22: ... have installed devices such as pressure reducing valves check valves back flow preventers etc to control these types of problems When these devices are not equipped with an internal by pass and no other measures are taken the devices cause the water system to be closed As water is heated it expands thermal expansion and closed systems do not allow for the expansion of heated water The water withi...

Page 23: ...GAS Hydrogen gas can be produced in a hot water system that has not been used for a long period of time generally two weeks or more Hydrogen gas is extremely flammable and explosive To prevent the possibility of injury under these conditions we recommend the hot water faucet be opened for several minutes at the kitchen sink before any electrical appliances which are connected to the hot water syst...

Page 24: ...o your house has not been interrupted If this is the case contact the electric company 6 Is the thermostat set to the desired temperature See Temperature Regulation section 7 If you had experienced very hot water and now no hot water the problem may be due to the high temperature shut off system See High Temperature Shut Off System in the Troubleshooting section 8 During very cold weather the inco...

Page 25: ...on the threads and replace Then follow Filling the Water Heater instructions in the Installation Instructions section FIGURE 44 REP REP REP REP REPAIR P AIR P AIR P AIR P AIR PARTS LIST ARTS LIST ARTS LIST ARTS LIST ARTS LIST MAYTAG STATEPARTNUMBER CONVERSIONKEY MAYTAG STATE 66001001 9000225 66001002 9000396 66001010 9002403 66001011 9001609 66001012 9001608 66001013 ETC2X 66001014 ETC5X 66001020 ...

Page 26: ... Not Illustrated Key Model No No Part Description HRE11240S HRE41240S HRE11250S HRE41250S 1 Buss Bar Kit 66001055 66001055 66001055 66001055 2 Drain Valve 66001747 66001747 66001747 66001747 3 Drain Valve Washer 17 32 x 13 64 x 1 8 Tick 66001021 66001021 66001021 66001021 4 Element Gasket 66001053 66001053 66001053 66001053 5 Element Gasket 66001053 66001053 66001053 66001053 6 Inlet Tube 66001520...

Page 27: ... Not Illustrated Key Model No No Part Description HRE11250T HRE41250T HRE11282T HRE41282T 1 Buss Bar Kit 66001055 66001055 66001055 66001055 2 Drain Valve 66001747 66001747 66001747 66001747 3 Drain Valve Washer 17 32 x 13 64 x 1 8 Tick 66001021 66001021 66001021 66001021 4 Element Gasket 66001053 66001053 66001053 66001053 5 Element Gasket 66001053 66001053 66001053 66001053 6 Inlet Tube 66001260...

Page 28: ...ase if a leak occurs in the tank a new water heater of the closest capacity and quality then available will be replaced free of charge for the water heater with the owner paying all other costs including labor mileage and transportation If the water heater is subjected to commercial institutional industrial or non residential use the above warranty coverage for the tanks that are proven to be defe...

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