17
B
EFORE YOU CALL FOR SERVICE
PROBLEM
POSSIBLE CAUSES
WHAT TO DO
Freezer control and lights
Refrigerator is in defrost mode.
Normal operation. Wait 40 minutes to see if refrigerator restarts.
are on, but compressor
is not operating
Refrigerator does not
Refrigerator is not plugged in.
Plug in unit.
operate
Freezer control is not on.
See page 7.
Fuse is blown, or circuit breaker needs
Replace blown fuses. Reset circuit breaker.
to be reset.
Power outage has occurred
Call local power company listing to report outage.
Refrigerator still won’t
Unit is malfunctioning.
Unplug refrigerator and transfer food to another refrigerator. If
operate
another unit is not available, place dry ice in freezer section to
preserve food. Warranty does not cover food loss.
Contact service for assistance.
Refrigerator has an odor
Compartment is dirty or has odor-causing
See page 15.
food.
Crisper drawers do not
Contents of drawer, or positioning of items
Reposition food items and containers.
close freely
in the surrounding compartment could be
obstructing drawer.
Drawer is not in proper position.
See page 8 for proper crisper placement.
Refrigerator is not level.
See page 2.
Drawer channels are dirty or need
Clean drawer channels with warm, soapy water. Rinse and dry.
treatment.
Apply a thin layer of petroleum jelly to drawer channels.
Refrigerator runs too
Doors have been opened frequently or
Minimize door openings.
frequently
for long periods of time.
Humidity or heat in surrounding area is
Normal operation.
high.
Food has recently been added.
Allow time for recently added food to reach refrigerator or
freezer temperature.
Refrigerator is exposed to heat by
Evaluate your refrigerator’s environment. Refrigerator may
environment or by appliances nearby.
need to be moved to run more efficiently.
Condenser coils are dirty.
Clean according to cleaning instructions. See page 13.
Controls need to be adjusted.
See page 7.
Door is not closing properly.
Refrigerator is not level. See page 2.
Today’s refrigerators start and stop more
Check gaskets for proper seal. Clean, if necessary. See page 14.
often to maintain even temperatures.
Check to see if something is preventing door from closing.
Noise, sounds and
Normal operation.
See page 16.
vibrations
Cabinet not level.
Level cabinet. See page 2.
Food temperature
Condenser coils are dirty.
Clean according to cleaning instructions. See page 13.
is too cold
Refrigerator or freezer controls are set
See page 7.
too high.
Food temperature
Door is not closing properly.
Refrigerator is not level. See page 2.
is too warm
Check gaskets for proper seal. Clean, if necessary. See page 14.
Check to see if something is preventing door from closing.
Controls need to be adjusted.
See page 7.
Condenser coils are dirty.
Clean according to cleaning instructions. See page 13.
Rear air grille is blocked.
Check the positioning of food items in refrigerator to make sure
grille is not blocked. Rear air grilles are located under crisper
drawers.
Prolonged door openings.
Minimize door openings.
Review this chart of troubleshooting tips first…you may not need to call for service at all.
GENERAL
OPERA
TION
NOISE
TEMPERA
TURE
