maxwatt 9356905000081, Operator'S Manual, Page: 22 / 24

DISCLAIMER OF CONSEQUENTIAL DAMAGE AND LIMITITATION OF IMPLIED WARRANTIES
Gentech Industries PTY LTD disclaims any responsibility for the loss of time or use of the product,
transportation, commercial loss or any other incidental or consequential loss or damage. Any
implied warranties are limited to the duration of this written limited warranty policy and
procedures manual.
ONLINE ORDER RETURNS POLICY
If you believe an item is faulty, you may have rights to a remedy under the Australian Consumer
Law. The Australian Consumer Law does recognize that the relevant time period may vary by
product (or service) depending on the nature of the goods (or service), the price paid and any
representations made about the goods (or service).
Where you believe an item is faulty, it may be necessary for us to send your goods to the
manufacturer or their service agent for it to be assessed within a reasonable period of time. If
there is a major failure with the item, you may choose a refund, exchange or repair. If the failure
is minor, we will repair the item (or, at our discretion, we may replace the item) within a
reasonable time.
Where an item is damaged through misuse or abnormal use, the manufacturer cannot provide a
refund, exchange or repair.
Gentech Industries PTY LTD require satisfactory proof of purchase before providing a remedy
under the Australian Consumer Law.
DAMAGED IN TRANSIT
Please do not sign for the delivery of goods that are obviously damaged. If damage is only found
upon unpacking, then please contact the store that fulfilled your order as soon as possible. Store
contact details can be found on your order confirmation email. They will then arrange for the
goods to be collected and a refund or replacement item sent out to you. Alternatively, please take
the items to your nearest store where they will be able to help you.
NOT AS ADVERTSIED /INCORRECT ITEM
If your order arrives and it’s not what you ordered, please contact either the store the order came
from or on the online support team at customercare@maxwatt.com.au .
FAULTY PRODUCT
Please contact the store that fulfilled your order. Store contact details can be found on your order
confirmation email. The store will need to assess whether the fault is a major or minor fault and
will either arrange for the product to be repaired or replaced. Some manufacturers require us to
send faulty items to them for assessment before we can give you a replacement.
CHANGE OF MIND
Changed your mind? Don’t worry. You’ve got 30 days to get your order b ack to the store it was
sent from and provided its un- used, we’ll give you a refund minus the costs of any shipping.
VALID RECEIPT
A copy of your in-store purchase receipt or online order confirmation email is required for any
return. If returning your product to store, please ensure you take a copy with you.