10. Does the Roam X work when my vehicle is moving?
Yes, when the Roam X is using 3G/4G as the connection source (rather than Wi-Fi), the Roam X will work
when you are in motion.
11. Why do I lose connection to my Roam X when I move in or out of range of the Wi-Fi
source my Roam X
is using?
The Roam X will automatically detect and connect to the Wi-Fi source you have set up in the Web User Interface.
When the Roam X detects that this network has become available (or unavailable), the router will switch from
receiving Wi-Fi to 3G/4G (or vice versa). During this sequence, there will be a brief period where there is no signal
available to the router. Because of this, some devices will disconnect from the Roam X hotspot. If this is the case,
simply reconnect to the Roam X hotspot and you should be back up and running.
See page 24 to check how the Roam X router is using Wi-Fi or 3G/4G to receive an internet connection.
12. I am revisiting a location where I have previously been connected to the Wi-Fi
using the Roam X.
Why doesn’t my Roam X automatically reconnect?
When using an existing Wi-Fi hotspot as the connection source, the Roam X will only store the last Wi-Fi hotspot
used. If you are revisiting a location which was not the most recent location used, you will need to visit the Web
User Interface to input the new Wi-Fi source details. For more information on how do this, see page 26.
If the location you are revisiting is the last Wi-Fi source the Roam X Router was set up with, whilst located within
good range of the Wi-Fi source, try rebooting the router. It should now automatically connect.
If this does not work, it is possible that the password for the Wi-Fi source has changed. If so, you will need to log
into the Web User Interface and update the password. See page 26 for instructions on how to do this.
13. Some buttons on the Web UI are not responding?
We recommend using the Google Chrome browser when using the Web UI. If you are using a different
browser and experience problems, you can also try holding down the button you wish to select.
14. I have connected the Roam X Router to an existing Wi-Fi source, however I cannot receive the internet.
- It is possible that the IP Address of your Wi-Fi source is the same as that of the Roam X Router. This will cause
this function to stop working. See page 24 for more information.
- If this change does not work, it may be that the Wi-Fi source you are connected to is slow or even unusable.
You can try moving closer to the source. If this does not work, the Wi-Fi source may be too slow to use; the
connection received through the Roam X Router is only as good as the source.
15. The 192.168.1.1 web address does not open the WebUI.
- Ensure the device you are connected to is receiving its Wi-Fi from the Roam X Router.
- Ensure that you have not changed the LAN IP address. If this has been changed, the new IP address must be used
to access the WebUI.
16. Why does my Apple device say the Roam X Wi-Fi has weak security?
Firstly, rest assured this message is nothing to worry about and your Wi-Fi connection is still perfectly secure.
As default, the Roam X Router uses WPA2-PSK as the Wi-Fi security standard.
As new standards emerge, Apple have highlighted vulnerabilities in the WPA2-PSK encryption standard and
therefore devices on IOS 14 or newer highlight this with the ‘weak security’ message.
In reality, this protocol remains secure and is the standard used by most routers in the marketplace today.
The newer gold standard protocol is WPA3. Maxview are working with Teltonika to ensure this protocol is
introduced when available.
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