Every Maxview Roam X Mobile 3G/4G Wi-Fi System is thoroughly inspected and tested before leaving the
factory, and is covered by the following 1 year parts limited guarantee from the date of original purchase:
1 year parts guarantee: The customer is not responsible for the cost of replacement parts if the original part is
determined to be defective under the terms of the guarantee. The customer is responsible for the cost of
replacement parts after 1 year.
Should any problems develop during the guarantee period, contact Maxview. You must contact Maxview before
the guarantee period expires. The customer must supply proof of purchase (such as a dated sales receipt) when
requesting warranty service. If customer cannot supply proof, warranty period shall start 30 days after date of
manufacture.
Only Maxview will perform guarantee evaluations and repairs.
If it is determined that the unit needs to be returned to Maxview, the customer must return requested parts to:
Customer Services, Maxview Ltd, Garage Lane, Setchey, King’s Lynn, Norfolk, PE33 0AT, England.
When returning product, Maxview will supply a Product Return Number (PRN). This number must be clearly
written on the box. Failure to clearly write PRN number on box may result in delays in processing claim.
Along with product, customer should include in the box: name, address, daytime phone number, proof of
purchase and description of the problem.
If inspection shows the trouble is caused by defective workmanship or material, Maxview will repair (or replace
if necessary) without charge.
This guarantee does not cover installation and external wiring, or re-manufactured units. This guarantee does
not cover damage caused by the use of a mounting bracket other than a Maxview mounting bracket designed
for the product. This guarantee is not transferable from the original owner.
Due to expanding and changing telecommunications market, Maxview cannot be held responsible for changes
made to communication services. Software updates to address such issues are not covered under guarantee.
This guarantee also does not apply where:
• The product has been abused, misused, improperly installed or improperly maintained.
• The product has been installed without the use of a Maxview mounting bracket designed for the product.
• Repairs have been made or attempted by others that are not certified by Maxview to do such repairs.
• Repairs are required because of normal wear and tear.
• Alterations have been made to the product.
• The antenna unit has been opened without authorisation.
• Damage has been caused by power washing.
• Circumstances beyond the control of Maxview cause the product to no longer operate correctly.
• Customer is not the original owner.
1 year guarantee
Maintenance
The Roam X has been designed to be maintenance and trouble free. For optimum signal strength, keep the
cover clean from dirt, bugs, and other debris. Periodic washing of the top cover with mild soap and water is
recommended.
1. Do not remove the cover of the antenna as it will void the limited guarantee.
2. Never power wash the antenna. Keep the enclosure clean from dirt, bugs, and other debris by hand
washing with mild soap and water.
DO NOT USE SOLVENTS TO CLEAN THE ROAM. DO NOT DROP OR EXPOSE TO JARRING MOVEMENTS.
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