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Maxtor 20186800/A, Installation Manual, Page: 26 / 35

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Maxtor 20186800/A Installation Manual Download Page 26

Getting Help

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Getting Help 

This section provides troubleshooting tips and answers frequently asked questions about installing a hard drive. You can find additional 
information in the Maxtor Knowledge Base at www.maxtor.com/knowledgebase or contact us at www.maxtor.com. 

Installation Troubleshooting

Why does my system freeze during the boot process? 
Why does the full capacity of my hard drive not show after I install it?

• If the system freezes during the boot process after installing the drive, you may have a jumper conflict with another device on the ATA cable. 

Make sure one device is configured as master and the other as slave (if you are using master/slave settings), or that both devices are set to cable 
select (if your system supports cable select).

• If your system still freezes during the boot process or if the full capacity of the hard drive does not appear, the drive may be affected by a BIOS 

capacity barrier. If so, do the following:

a.

Turn the system off.

b.

Disconnect the hard drive and any other attached device from the ATA cable. Disconnect the power cable from 
these devices.

 

c.

Install a jumper on the cylinder limitation jumper.

 

d.

Reconnect the ATA and power cable to the hard drive. 

To make it easier to locate the source of the issue, do not re-connect any 

other device on the same ATA cable as the hard drive.

e.

Restart the system.

If the BIOS was set to AUTO-DETECT and the hard drive is detected without hanging the system, follow the instructions in “Formatting the 
Hard Drive” on page 15.

Award BIOS version 4.51 PG has a known 32 GB capacity limitation. Setting the Cylinder Limitation Jumper and using the MaxBlast Plus II 
software may not allow you to work around this limitation. Contact your system or motherboard manufacturer for a BIOS update that may 

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Summary of Contents for 20186800/A

Page 1: ...ATA Hard Drive Installation Guide P N 20186800 A ...

Page 2: ... 1 1 nts 1 2 2 d Drive 3 3 4 7 9 12 ard Drive 15 Drive 16 ce Existing Hard Drive 20 ditional Hard Drive 21 23 23 25 27 Warranty 30 ...

Page 3: ......

Page 4: ... following precautions when unpacking and handling your hard drive Save the packing materials in case you need to return your hard drive Allow the hard drive to reach room temperature before opening the anti static bag Handle the hard drive by its sides Do not touch the circuit board electronics on the bottom of the hard drive Do not connect or disconnect any hard drive cables when the system is p...

Page 5: ...capacity hard drives an Ultra ATA PCI adapter card use the ATA card installing the hard drive use the MaxBlast Plus II installation software rather hard drive See Frequently Asked Questions on axBlast Plus II formatting utility System Manual System User Manual Operating System CD and or Boot Disk Phillips Screwdriver Small Needle Nose Pliers Figure 2 Required Tools ...

Page 6: ...ion that came with your system or go to www apple com support for information about opening your system case 1 Turn your computer off Leave the computer powered off and plugged into an electrical outlet to keep the system grounded 2 Remove the cover from your system case Refer to your computer system user manual for instructions on removing the cover or obtain the services of a qualified installat...

Page 7: ...rive identification that can be used With cable select enabled all hard drives positioned on cable will identify as master and all hard drives or will identify as slave vices on the same ATA cable must use the cable select n 40 pin Ultra ATA cable like the one included or recommends that you check to see if any device wish to use is configured as cable select You may need vice or its manufacturer ...

Page 8: ...n ATA interface are known as ATAPI compliant devices If the new hard drive is being attached to a cable to which an ATAPI drive is already attached you should configure the hard drive as master and the ATAPI device as slave OR both devices as cable select with the ATAPI device attached to the gray connector on the ATA cable To avoid potential issues with hard drive detection and performance Maxtor...

Page 9: ...ach of the illustrations in Figure tation jumper should be placed if necessary See page 25 for more information 3 computers identifiable by the presence of an ATI otherboard and earlier models do not support hard ted to the on board ATA controller In addition the ntosh G3 computers identifiable by the absence of an ows a second hard drive to be mounted above the first ontroller that can cause data...

Page 10: ...stem user manual 3 5 inch Device Bay Installation When installing the hard drive in a 3 5 inch device bay you do not need to use mounting brackets Many systems have an available 3 5 inch bay located adjacent to the floppy drive Mount the hard drive in the 3 5 inch bay using four of the screws included in the kit See Figure 7 Some systems may not have enough room to plug in the cables after the har...

Page 11: ...ws Mount the hard drive as close to ible with the label facing up See Figure 9 a plastic cover that can be removed to expose the 25 inch device bay with the plastic cover removed ace the hard drive in the 5 25 inch device bay first plug drive in the bay See Attaching the Cables on Figure 8 Mounting the Brackets on the Hard Drive Mounting Screws Mounting Bracket Mounting Screws Mounting Bracket Fig...

Page 12: ...r an installed ATA PCI adapter card If you are unable to locate this connector consult the user manual for your system or ATA adapter card 2 Plug the blue connector on the provided Ultra ATA cable straight into the ATA connector on your motherboard or ATA adapter card The correct orientation of the cable connector can be found by matching the key notch on one side of the cable connector with the c...

Page 13: ...s follows rive on page 16 ve as an Additional Hard Drive on page 21 Drive Primary Master 0 Primary Figure 11 Typical Device Configuration Boot Drive Primary Slave 1 Additional Storage Connection Motherboard Secondary Connection Motherboard Secondary Master 0 CD ROM Secondary Slave 1 Open ...

Page 14: ...ot Drive Primary Slave 1 Additional Storage Drive Secondary Master 0 CD ROM Secondary Slave 1 CD ROM or DVD Existing System 3 See Installing Hard Drive as an Additional Hard Drive on page 21 Cable Position Device Primary Master 0 Boot Drive Primary Slave 1 Additional Storage Drive Secondary Master 0 Additional Storage Drive Secondary Slave 1 CD ROM or DVD ...

Page 15: ...nstructions for Formatting he instructions supplied in this section are not meant to e provided as a guideline Refer to your system manual r system BIOS or an on screen message indicating which etup BIOS setup vary between manufacturers Some of the es that will appear include F2 SETUP Press DEL to ETUP See Figure 12 for an example n key message for entering CMOS Setup disappears screen Also some m...

Page 16: ...eys The BIOS Setup utility usually has function key instructions located somewhere on the screen 4 Upon entering Setup highlight the auto detect IDE HDD hard drives option if displayed and press Enter This will allow the system to automatically detect the devices on your primary and secondary ATA channels Some BIOS Setup utilities do not have an auto detect option on the first page In this case ch...

Page 17: ......

Page 18: ...h as Scandisk and Defrag do not function properly on hard drive partitions larger than 127 GB Third party utilities such as Norton Utilities 2002 can be used to replace the functionality of Scandisk and Defrag for partitions larger than 127 GB When installing the hard drive on a Macintosh system format initialize and partition your hard drive using the Apple Drive Setup utility for classic Mac OS ...

Page 19: ...ou will be notified that an und o format the hard drive now click Yes The next nnected to your ATA IDE cables The new hard drive is t in red lettering reen instructions The MaxBlast Plus II software will isk and the Detect Floppy OS screen appears 4 x 2000 or XP operating system and using MaxBlast hard drive the detect Floppy OS options cannot be option and select the operating system you wish to ...

Page 20: ...em boots to the C prompt a Insert your system boot disk into the floppy drive b Press CTRL ALT DEL to restart the system c Proceed to step 9 If the system boots and the following message appears EZ BIOS Initializing EZ BIOS Hold the CTRL key down for status screen or to boot from floppy a Press the CTRL key This displays the status screen with the following message at the bottom Press A to boot fr...

Page 21: ...re X is the CD ROM drive letter and P and press Enter indows P Installation Tips a system running Windows NT 4 0 or 2000 always Performing a floppy less install may not allow you NT 4 0 2000 and XP do not support such as ideo and sound adapters isks for installation you can create them from the or for Windows XP download them from the p disks s 98 SE or ME startup disk h CD ROM Support option em C...

Page 22: ...dows XP startup disks Floppy less Windows XP installations can only be performed from systems that are capable of booting to the CD ROM drive For systems that are not capable of booting to the CD ROM drive the contents of the Windows XP boot disks can be downloaded from the Microsoft Web site www microsoft com These disks cannot be created from the Windows XP CD To install Windows XP from CD ROM W...

Page 23: ...g boot the existing boot drive to the new hard drive rt the MaxBlast Plus II disk in the floppy drive the CD ROM drive xBlast Plus II program starts you will be notified that an und o format the hard drive now click Yes The next nnected to your ATA IDE cables The new hard drive is t in red lettering similar to the previous one except the information in changed MaxBlast Plus II asks you if you want...

Page 24: ...ur old hard drive on the secondary ATA IDE cable Switching the hard drives may require changing the jumper settings before reattaching the cables For Maxtor hard drives refer to the jumper illustrations on page 4 For other manufacturers hard drives check the product manual that came with the hard drive 11 Power the system on 12 At the Windows desktop double click the My Computer icon You will see ...

Page 25: ...us one except the information in changed MaxBlast Plus II asks you if you want to copy boot drive to your new hard drive k Next ed formatting the hard drive remove the disk ot the system to the Windows desktop indows desktop double click the My Computer all the devices on your system You should see a new rive letter and select Properties You should see a e hard drive and you can now start storing ...

Page 26: ...ble select the boot process or if the full capacity of the hard drive does not appear the drive may be affected by a BIOS owing ve and any other attached device from the ATA cable Disconnect the power cable from cylinder limitation jumper power cable to the hard drive To make it easier to locate the source of the issue do not re connect any TA cable as the hard drive DETECT and the hard drive is d...

Page 27: ...your motherboard manufacturer for a BIOS upgrade or purchase a Card ct my newly installed Maxtor hard drive ed correctly Check the cables to verify that they are fully seated on both the hard drive and the mother nning after powering the system on and that you have an adequate power supply for all of your devices n the BIOS Setup Re enter the BIOS Setup and try to auto detect the hard drive again ...

Page 28: ...together to address BIOS capacity limitations Other systems may require the installation of Maxtor Ultra ATA 133 PCI Adapter Card hard drive Does it come from the factory already formatted le that each have their own type of hard drive format Maxtor hard drives come from the factory with a low el format for your specific operating system to store and retrieve data properly t Plus II software to fo...

Page 29: ...d drive is functioning the MaxBlast Plus II CD ROM or downloaded from www maxtor com as follows k Software and Utilities file to your hard drive and test guide on the web page if you are still having trouble getting the hard drive installed and working properly call the Maxtor MAXTOR ...

Page 30: ...on measured in bytes that can be stored on a hard drive Also known as Storage pacity omplementary Metal Oxide Semiconductor A program accessible at startup in Windows compatible PCs that ows you to configure your motherboard and device settings hanced Integrated Drive Electronics Improves the ATA IDE standard interface by overcoming device support d capacity limitations improving data transfer rat...

Page 31: ...a is one way to designate a hard drive as master or slave The jumper block is located next to the 40 pin or on the hard drive t hard drive in a dual drive setup A master hard drive alone with no slave is called a single drive e that allows the user and programs installed on your system to communicate with computer hardware a hard drive and processor o logically divide a hard drive so that an opera...

Page 32: ...ystem requirements 1 P partitioning hard drive 15 Macintosh 15 positioning drives 10 Powermax diagnostic utility 26 precautions 1 PWRDIAG EXE 26 R replacing existing hard drive 20 failed boot drive 16 required tools 2 S setting jumpers 4 support 23 system BIOS 12 system requirements 1 T tools required 2 troubleshooting 23 U Ultra ATA cable 9 Ultra ATA adapter card 2 Ultra ATA PCI adapter card 2 W ...

Page 33: ... warranty service hat can be identified by the Maxtor trademark trade name or logo affixed to them Maxtor does not warrant any product that is not or t ive h which the disk drive is used ade or authorized by Maxtor een removed or defaced g packaging RTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHERS WHETHER ORAL OR WRITTEN EXPRESSED OR MS ANY AND ALL IMPLIED WARRANTIES INCLUDING WITHOUT LIMITATION ...

Page 34: ......

Page 35: ...is a registered trademark of Maxtor Corporation All other brands or products are trademarks or registered trademarks of their respective holders FCC Declaration of Conformance This device complies with part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including inter...

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