Maxon GPC X1-LD, User Manual

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Warranty, liability exclusions, copyright
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Warranty, liability exclusions, copyright
9.1 Warranty
MAXON LIFT CORP.
11921 Slauson Ave.
Santa Fe Springs, CA. 90670
CUSTOMER SERVICE:
(562) 464-0099
(800) 227-4116
FAX: (888) 771-7713
TECHNICAL SERVICE:
(800) 8-MAXTEK (862-9835)
WARRANTY POLICY & PROCEDURE
NEW LIFTGATE WARRANTY
Term of Warranty: 2 Years from Date of In-Service
Type of Warranty: Full Parts and Labor
MAXON agrees to replace any components which are found to be defective during the
first 2 years of service, and will reimburse for labor based on Maxon’s Liftgate Warranty
Flat Rate Labor Schedule.
All claims for warranty must be received within 30 Days of the repair date, and include
the following information:
1. Liftgate Model Number
2. Liftgate Serial Number
3. Description of Problem
4. Corrective Action Taken, and Date of Repair.
5. Parts used for Repair, Including MAXON Part Number(s).
6. MAXON R.M.A. # and/or Authorization # if applicable (see below).
7. Person contacted at MAXON if applicable.
9.2 Purchase Part Warranty
Term of Warranty: 1 Year from Date of Purchase Type of Warranty: Part Replacement
and Replacement Labor
MAXON will guarantee all returned genuine replacement parts upon receipt, and
inspection of parts and invoice. All Warranty repairs must be performed by an authorized
MAXON warranty station.
For major repairs, Maxon’s Warranty Department must be notified, and an “Authorization
Number” received. Major repairs would generally be considered repairs made to the
structural assembly of the liftgate and/or repairs not outlined in the Maxon liftgate
Warranty Flat Rate Schedule.
Major components (i.e. hydraulic pumps, cylinders, valves, or failed structural parts) must
be returned, freight pre-paid, prior to the claim being processed. To ensure timely
processing of these warranty claims, an R.G.A. (Returned Goods Authorization) number
must be obtained from Maxon’s Warranty Department prior to the return of any defective