7
Troubleshooting
In the following section you will find solutions for different kinds of problems. Please check
the following list before you call technical support.
Screen is blank.
• Make sure your PC is not in standby mode – press any key to wake up.
• Make sure the monitor power switch is in the ON position.
• Make sure the power cable is connected to a live outlet.
• Check the contrast and brightness settings on your monitor.
The PC worked perfectly until new software was installed.
• Use a virus scanner to see if your PC is infected.
• Check the “readme” files for software incompatibility.
An error message appears on the monitor when accessing the floppy disk drive.
• You are using floppy disks that do not have the appropriate capacity.
• The floppy disk is defective.
Some keys do not work correctly.
• You have probably installed the wrong (or no) keyboard driver. Restart your operating
system and make sure that the correct keyboard driver is indicated.
The printer won’t print.
• Make sure that the cable between the PC and printer is correctly connected.
• Make sure that your printer is online (see your printer manual).
The mouse is correctly connected, but isn’t responding.
• Make sure that the mouse is correctly configured in your software. Refer to your
mouse documentation.
If none of these suggestions help to fix the problem, please have the device repaired at
your certified service partner.
Please refrain from attempting to repair the device on your own.
