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Matrox Maevex Series – User Guide
Troubleshooting
What to do if you have a problem
If you experience problems with your Matrox product:
Make sure your Matrox device is properly installed, you’re using the correct connectors,
and that all connectors are properly fastened.
Make sure you have administrator rights on the system you want to use. For more
information, see Windows documentation.
For more information on problems related to Matrox PowerStream Plus software, see the
Matrox PowerStream Plus User Guide.
If your problem persists, contact Matrox. For more information,
see “Customer support”, page 53
.
Common problems and solutions
This section addresses specific problems to your Matrox product that could prevent you from using
your system or product.
Problem
Maevex device not discovered on the network
1
Cause
Your Matrox product may not be properly installed or connected.
1
Solution
Verify the connection and status LEDs on your Matrox product (
see “Validating your Maevex
setup”, page 23
). Also, make sure your Matrox product is properly installed or connected, and
that all connectors are properly fastened.
2
Cause
Windows Server 2012 R2/2012/2008 R2 only
– The Windows SSDP Discovery service may
be disabled on your system.
1
Solution
Make sure the SSDP Discovery service is enabled on your system.
3
Cause
Network discovery and file sharing may not be enabled on your system.
1
Solution
Enable network discovery and file sharing on your system.