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Matrix Telecom Varta AMP100, User Manual

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Matrix Telecom Varta AMP100 User Manual Download Page 194

MATRIX VARTA AMP100 User Guide

187

Q.

 If there is an incoming call on a trunk for me, I do not get CO Call Waiting indication. Why?

A.

 VARTA AMP100 does not support the CO Call Waiting (or, Trunk Call Waiting) feature even if it is enabled in the 

Class of Service assigned to your application. So, if there is an incoming call on a trunk for the VARTA AMP100, 
then you will not get CO Call Waiting indication.

Q. I cannot see VARTA AMP100 in the Notification Center. What can I do?

A. 

You must configure Notification parameters for VARTA AMP100 in the iPhone. Follow the steps as described in 

“Receiving Notifications when MATRIX VARTA AMP100 Application is in the Background”

.

Q.

 I cannot see any notification of VARTA AMP100, when application is in the background. What can I do?

A. 

You must configure Notification parameters for VARTA AMP100 in the iPhone. Follow the steps as described in 

“Receiving Notifications when MATRIX VARTA AMP100 Application is in the Background”

.

Q.

 I cannot see the badge for Missed Calls/New Voice Messages/New Messages in the VARTA AMP100 

Application. What can I do?

A. 

You must configure Notification parameters for VARTA AMP100 in the iPhone. Follow the steps as described in 

“Receiving Notifications when MATRIX VARTA AMP100 Application is in the Background”

.

Q.

 I cannot hear sound for alerts when VARTA AMP100 Application is in the background. What can I do?

A. 

You must configure Notification parameters for VARTA AMP100 in the iPhone. Follow the steps as described in 

“Receiving Notifications when MATRIX VARTA AMP100 Application is in the Background”

.

Q. 

I do not receive notifications for VARTA AMP100 on the Lock screen, when the application is in background. 

What can I do?

A. 

You must configure Notification parameters for VARTA AMP100 in the iPhone. Follow the steps as described in 

“Receiving Notifications when MATRIX VARTA AMP100 Application is in the Background”

.

Q.

 I cannot access/find several features described in this User Guide or the feature I want to access is not allowed 

to me. Why?

A.

 Accessing different features of the System is dependent on whether 

•

the feature is enabled in the Class of Service (CoS) assigned to your extension (application)

•

the relevant license has been activated.

This is done by your System Administrator while configuring your extension settings. If you do not find the required
feature or if it is not accessible, contact your System Administrator for assistance.

Summary of Contents for Varta AMP100

Page 1: ......

Page 2: ......

Page 3: ...VARTA AMP100 The UC Client for Seamless Collaboration User Guide...

Page 4: ...en taken in the preparation of this document Matrix Comsec assumes no responsibility for errors or omissions Neither is any liability assumed for damages resulting from the use of the information cont...

Page 5: ...hen MATRIX VARTA AMP100 Application is in the Background 20 Exiting MATRIX VARTA AMP100 Application 21 Making Calls 23 Making Calls using Siri 23 Making Calls from Keypad 27 Making Calls from Contacts...

Page 6: ...ing Contacts 93 Contact Details 95 Filtering Contacts 97 Searching Contacts 98 Adding Contacts 99 Editing and Deleting Contacts 100 Synchronizing Contacts 101 Favorites 103 Viewing Favorites 103 Favor...

Page 7: ...57 Call Supervision 158 Busy Lamp Field BLF Keys 159 Open Cosec Door 163 User Location 165 Settings 167 Server Settings 171 Codec Selection 173 Ringtone 175 Alert Tone 176 Gain Settings 177 Password 1...

Page 8: ...iv Table of Contents...

Page 9: ...trator For detailed instructions refer the respective Server System Manual For the System Manual contact your System Administrator Scope This User Guide is meant to help you Get familiar with the GUI...

Page 10: ...er network and even connect to the Internet Cellular Mobile Network It can be GSM CDMA 3G network connectivity provided by the cellular service provider Among these 3G connectivity is of prime importa...

Page 11: ...is detected the operating system of the device suspends the application to minimize the battery usage Feature Functionality and configuration done is dependent on the Server If the Server does not sup...

Page 12: ...4 MATRIX VARTA AMP100 User Guide...

Page 13: ...e ability to access the System features easily once you are connected to either Wi Fi or 3G network Considering the case of roaming users one can register MATRIX VARTA AMP100 with the System using the...

Page 14: ...video output Standard Telephone Features Provides intuitive access to Keypad Contacts Call Logs and more One touch access to call feature options during VoIP Voice over IP calls including Adding a Ne...

Page 15: ...ll MATRIX VARTA AMP100 runs on iOS9 and above Sr No Features VARTA Essential VARTA Professional VARTA Collaboration 1 Making Calls 2 Receiving Calls 3 Hold 4 Transfer 5 Blind Transfer 6 One Touch Tran...

Page 16: ...8 MATRIX VARTA AMP100 User Guide...

Page 17: ...the MATRIX VARTA AMP100 Application You can download MATRIX VARTA AMP100 application onto your iPhone directly from the App Store On your iPhone tap App Store Tap Search and type MATRIX VARTA AMP100...

Page 18: ...10 MATRIX VARTA AMP100 User Guide...

Page 19: ...application for the first time you will be prompted with the permissions for sending notifications and accessing your phone s contacts microphone and camera To use the various features of VARTA AMP10...

Page 20: ...12 MATRIX VARTA AMP100 User Guide Tap Allow If you select Don t Allow the application will not be able to send notifications and you will be prompted with the following dialog box Tap OK...

Page 21: ...pplication to access your native contacts Tap OK If you select Don t Allow the application will not be able to access your native contacts For allowing VARTA AMP100 to access the native contacts go to...

Page 22: ...14 MATRIX VARTA AMP100 User Guide Tap OK If you select Don t Allow the application will not be able to access the microphone and you will be prompted with the following dialog box Tap OK...

Page 23: ...the device settings VARTA AMP100 Would Like to Access the Camera This permission is required by the VARTA application to access the camera for video calling Tap OK If you select Don t Allow the appli...

Page 24: ...P100 User Guide Tap OK For allowing VARTA AMP100 to access the camera go to the device settings The following dialog box appears on the screen If you tap OK this dialog will appear every time you star...

Page 25: ...e Server automatically During Auto Sign In if the application is not connected with the Server tap Resync to retry If you do not receive the Auto Sign In Mail Contact your System Administrator Make su...

Page 26: ...Settings After you get all the relevant information you need to configure the same in your application Tap Settings to configure the Server Settings Enter the information you collected from your Syst...

Page 27: ...r SIP ID your presence status and the presence status message and the Menu icon You can change your presence status as per your preferences For more details see Presence Menu allows you to access the...

Page 28: ...messages and voicemail notifications after exiting the application make sure Calls and Messages after Exit is enabled For more information refer Call Settings You can customize the settings of Notific...

Page 29: ...ification Center if desired Enable to display VARTA AMP100 notifications in the iPhone s notification center Show on Lock Screen Enable to hear VARTA AMP100 ring or receive notifications while the iPh...

Page 30: ...22 MATRIX VARTA AMP100 User Guide...

Page 31: ...esired contact through VARTA AMP100 application using Siri To make a call Long press the Home button4 OR Say HeySiri5 You can command Siri to call any desired contact6 or number using VARTA AMP100 app...

Page 32: ...e You will be prompted with a permission for accessing VARTA AMP100 application when making a VARTA call for the first time using Siri After you allow the above permission the call will be placed thro...

Page 33: ...application all the possible matches are displayed You can tap the desired contact or command Siri to call the desired option Make sure you have a persistent internet connection for making VARTA call...

Page 34: ...f you have dialed an external number by default the System will route the call through Trunk Access Code 1 To make an external call using another Trunk Access Code Tap Keypad on the Home screen Dial t...

Page 35: ...the Home screen Dial the Global Directory Access code default 8 followed by the Global Directory Index number Tap Audio Call Video Call 7 System maintains a system wide corporate directory containing...

Page 36: ...desired contact Make sure you have allowed the permission required to access your native contacts Also Display Phone Contacts option should be enabled Only then the native contacts will be visible Pe...

Page 37: ...cess your phone s microphone Only then you will be able to make calls For video calls make sure you have allowed the permission required to access your phone s camera Only then you will be able to vie...

Page 38: ...MATRIX VARTA AMP100 User Guide 31 Making Calls from Call Logs Tap Call Logs on the Home screen In All logs tap Call Log Details for the desired entry...

Page 39: ...e Missed call logs Instead of tapping Call Log Details for the desired entry you can place an audio call directly by tapping the entry itself in All Missed call logs In All Missed call logs some entri...

Page 40: ...MATRIX VARTA AMP100 User Guide 33 Making Calls from Favorites Tap Contacts on the Home screen Tap Favorites Search for the desired contact and tap the desired entry on Favorites...

Page 41: ...34 MATRIX VARTA AMP100 User Guide Tap Audio Call to make an audio call Tap Video Call to make a video call You can create Favorites from the Contacts list Refer Adding Contacts to Favorites...

Page 42: ...contact from the Native Contacts List through VARTA AMP100 Application To make an audio call Tap on the Native Contacts of the iPhone Tap on the contact you want to make call to Long Tap on in the Nat...

Page 43: ...ided with the list of applications Select VARTA AMP100 Application The audio call will be made through the VARTA AMP100 Application Similarly long Tap on in the Native Contact Detail screen and follow...

Page 44: ...n Similarly you can make calls from Native Favorites or Native Call Logs of the iPhone Make sure you have allowed the permission required to access your phone s microphone Only then you will be able t...

Page 45: ...38 MATRIX VARTA AMP100 User Guide...

Page 46: ...nswer or reject an incoming call For iOS Version 9 The following is also applicable for iOS Version 10 and later if Native Integration is disabled For details see Native Integration in Call Settings T...

Page 47: ...for VARTA AMP100 Application can be managed through your Device s Settings Incoming Call Notification when Application is in the Background You will receive notification for an incoming call when you...

Page 48: ...iled description on handling of Audio and Video calls refer following details Icon Name Description Video Button Tap to convert the active audio call into a video call One Touch Transfer Tap to transf...

Page 49: ...e and Headset Mute Tap to mute the active call To unmute tap Keypad Tap to open the keypad which is required for accessing voicemail or IVR Interactive Voice Response To close the keypad tap More Depe...

Page 50: ...Headset if connected You can also pair a compatible Bluetooth Headset with your iPhone if required During an active call when you are in speech using a Bluetooth Headset To switch the speech path tap...

Page 51: ...l screen displays the remote user s video and your video in the preview Make sure you have allowed the permission required to access your phone s camera Only then you will be able to view your video i...

Page 52: ...r Guide 45 Accessing features during a Video Call Tap Video Icon Name Description Switch camera Tap to switch between the front and the back camera Tap anywhere on the Video call the feature access op...

Page 53: ...eject and remain in Audio call You can set the default option to show or hide your video when you accept the switch to video call request To do so you must select the desired option for the On Video A...

Page 54: ...Notification on Home Screen If you have an active ongoing call it is displayed on the Home screen Tap the Ongoing Call indication on the User Status bar The Ongoing call bar appears Tap the Ongoing c...

Page 55: ...Network quality is poor the notification message appears To avoid the call from being disconnected move into an area with better network or Handover the call to your cellular number The Network Quali...

Page 56: ...ites even when you have an ongoing call During an active call Tap New Call on the Call screen Dial the desired number using the Keypad Tap Audio Call to make an audio call Tap Video Call to make a vid...

Page 57: ...50 MATRIX VARTA AMP100 User Guide...

Page 58: ...er the waiting call or reject it The application also plays a beep as indication for the waiting call For more information on Call Waiting Beeps refer to Call Settings On the Pending Call bar Tap Audi...

Page 59: ...52 MATRIX VARTA AMP100 User Guide...

Page 60: ...the waiting incoming calls or unhold the calls put on hold Tap More calls in the Pending Call bar The details of waiting incoming calls and or held calls are displayed For the waiting incoming call s...

Page 61: ...54 MATRIX VARTA AMP100 User Guide For the held call s Tap the held call to resume speech Similarly you can handle multiple waiting incoming calls or held calls...

Page 62: ...n Make sure you have enabled the Call through Native option in Call Settings For more information see Call Settings To do so Dial the desired number using the VARTA AMP100 Keypad or select the number...

Page 63: ...te of the VARTA AMP100 call Action taken by VARTA AMP100 on receiving a Native incoming call or making a Native outgoing call Ongoing matured VARTA AMP100 call The VARTA AMP100 call will be put on hol...

Page 64: ...nds on the Class of Service CoS assigned to you by the System Administrator Following Call features are supported by the VARTA AMP100 application Supported Call Features Call Hold Call Transfer Call T...

Page 65: ...9 The following is also applicable for iOS Version 10 and later if Native Integration is disabled For details see Native Integration in Call Settings After placing the call on hold you send the appli...

Page 66: ...ransfer Attended Transfer or can be transferred directly without notification Unattended Transfer If you transfer a video call it will be converted to an audio call Unattended Transfer During an ongoi...

Page 67: ...s not answer the call will be returned back to you Attended Transfer During an ongoing call tap Transfer Dial the number of the desired party to whom you want to transfer the call You can make the cal...

Page 68: ...MATRIX VARTA AMP100 User Guide 61 The dialed party answers the call Tap Transfer Complete Tap here Tap here...

Page 69: ...e held call Speech is established with the party on hold The active call is put on hold Repeat the previous step again to talk to the party on hold In this way you can talk to both the parties alterna...

Page 70: ...a 3 way speech A video call will be converted to an audio call while creating a conference During an ongoing call tap Conference Dial the number of the desired party with whom you want to make a confe...

Page 71: ...e is established Splitting the Conference to make a Private Talk You can split the 3 Party Conference into two separate calls and talk to each party separately to make a private talk Tap Conference on...

Page 72: ...want to make a private talk The other party is put on hold Leaving the Conference You can leave the Conference at any point of time Tap End Call on the Conference screen You are disconnected and a two...

Page 73: ...to leave the 3 Party Conference the other two parties will be connected or disconnected depending on the option set for If Extension creating 3 party conference disconnects during Conference in the Sy...

Page 74: ...the fourth participant to an established 3 Party Conference creates a Multiparty Conference A video call will be converted to an audio call while creating a conference During an active 3 Party Confer...

Page 75: ...ference is established Similarly you can add other participants In Multiparty Conference other participants can add remove a new participant or terminate the conference depending on the level of acces...

Page 76: ...d Call to remove the desired participant from the conference Temporary Leaving and Rejoining the Conference For iOS Version 10 and later Make sure you have enabled the Native Integration in Call Setti...

Page 77: ...e application in the background In such cases you will not be able to rejoin the conference as the application will be suspended After temporarily leaving the conference you send the application in th...

Page 78: ...MATRIX VARTA AMP100 User Guide 71 Terminating or Permanently Leaving the Conference Tap to Terminate the Conference Tap to Permanently Leave the Conference...

Page 79: ...sure the Voicemail System is available in the System Contact your system administrator for more information To record an ongoing conversation Tap More Tap Record The recording starts and Record indica...

Page 80: ...k Dialed extension is busy Tap Callback Similarly you can set Auto Callback when the number is ringing When the extension user is available the system will automatically place the call on your extensi...

Page 81: ...74 MATRIX VARTA AMP100 User Guide Canceling Auto Callback Tap here Tap to Cancel...

Page 82: ...dialed number is not answering your call Tap Callback Similarly you can set Auto Redial when the number is busy When the number is available the system will automatically place a call on your extensi...

Page 83: ...to Redial Tap the Callback Notification on the Home screen For each Auto Redial set by you a separate Callback Notification bar is displayed Tap the desired Callback Notification bar to cancel the cor...

Page 84: ...d extension gets beeps for the duration of the Barge In Timer and can answer the waiting call If the waiting call is not answered before the expiry of the timer speech is automatically established and...

Page 85: ...The called extension gets beeps for the duration of the Interrupt Request Timer and can answer the waiting call If the waiting call is not answered before the expiry of this timer the waiting call is...

Page 86: ...ned ON and you will be connected to the called party immediately Forced Answer is possible when the called extension is a Matrix proprietary Digital Key Phone DKP or an Extended IP Phone and the phone...

Page 87: ...in consultant firms law firms or media agencies where employees need to make external calls on behalf of their clients Details of these calls are recorded with the assigned Account Code in SMDR Stati...

Page 88: ...e screen appears automatically Enter the Account Code Number manually or tap Account Code Name to select the desired entry from Account Code Names list The Account Code assigned to the entry will be d...

Page 89: ...82 MATRIX VARTA AMP100 User Guide Tap here Tap to Sync Account Codes...

Page 90: ...X VARTA AMP100 User Guide 83 DND Override DND Override allows you to place a call on the extension that has set DND If the dialed extension has set DND tap DND Override The dialed extension starts rin...

Page 91: ...h Transfer make sure you have configured the desired extension number as the Fixed Transfer Number within Call Settings For more details see Call Settings You have an ongoing call Tap One Touch Transf...

Page 92: ...edialing the number Wi Fi to Cellular Handover To perform the handover from the Wi Fi to the Cellular network configure the Cellular Number within Call Settings If the Cellular Number is not configure...

Page 93: ...ive iPhone screen but want to access Cellular to Wi Fi Handover Bring VARTA AMP100 application in the foreground You will see notification for ongoing Cellular call on the User Status bar of VARTA AMP...

Page 94: ...MATRIX VARTA AMP100 User Guide 87 When the application is in background cellular to wi fi handover will not be supported...

Page 95: ...native call and a VARTA call VARTA call has the same priority as the Native call The Native incoming call no longer takes over during a VARTA call and initiates Call Waiting in this case All the VARTA...

Page 96: ...through the VARTA AMP100 Application When your Device is Locked During an Incoming Call when your iPhone is locked the native incoming call screen will be displayed with the VARTA AMP100 Application...

Page 97: ...ed to the VARTA AMP100 Application for proper video call functioning tap the video icon or the VARTA AMP100 icon and enter the passcode if any of your iPhone When You Are on Another Call When you are...

Page 98: ...ired option The above options will not be applicable if the ongoing call is a VARTA call and the second incoming call is also a VARTA call Multiple VARTA incoming calls are not handled by VARTA AMP100...

Page 99: ...92 MATRIX VARTA AMP100 User Guide...

Page 100: ...s Viewing Contacts Tap Contacts on the Home screen Icon Name Description Search Contacts Tap to search a contact from the list See Searching Contacts Sync Contacts Tap to synchronize your contacts wit...

Page 101: ...es in your Contacts list For details regarding the options needed to be configured to view the Native iPhone contacts refer Filtering Contacts Add Contacts Tap to add a contact to the Corporate Direct...

Page 102: ...numbers are present for the same contact you are prompted to select the desired number on which you want to place the video call For details see Making Calls Message Tap to send IMs or SMS messages t...

Page 103: ...om Favorites or Add to Favorites Tap Remove from Favorites to delete the contact from your Favorites list Tap Add to Favorites to add the selected contact to your Favorites list For details refer Addi...

Page 104: ...mple Extensions or Corporate Directory or iPhone Contacts to view contacts of similar type Native iPhone contacts are displayed in the Contacts list only when Display Phone Contacts option is enabled...

Page 105: ...the desired contact if available from the Contacts list To search a contact Tap the Search bar Type characters using the onscreen keyboard A list of matching search result s appears on the screen if...

Page 106: ...ly if Global Directory Part 1 and Global Directory Programming both options are enabled in the Class of Service CoS assigned to you The new contact will be added in Global Directory Part 1 of the Syst...

Page 107: ...from the application On deleting a contact it is deleted from the Global Directory of the System also So it is recommended to delete contacts judiciously else you may loose important contacts from th...

Page 108: ...hich enables you to synchronize your application s Contacts list To synchronize your application contacts with that of the System Tap Sync Contacts The Contact list is updated Whenever you synchronize...

Page 109: ...102 MATRIX VARTA AMP100 User Guide...

Page 110: ...with specific numbers whom you call frequently You can add Extension Global Directory and Native iPhone contacts to the Favorites list Viewing Favorites Tap Contacts on the Home screen Tap Favorites C...

Page 111: ...le numbers are present for the same contact you are prompted to select the desired number on which you want to place the video call For details see Making Calls Message Tap to send IMs or SMS messages...

Page 112: ...om Favorites or Add to Favorites Tap Remove from Favorites to delete the contact from your Favorites list Tap Add to Favorites to add the selected contact to your Favorites list For details refer Addi...

Page 113: ...ll Logs You can add Extension Global Directory and even Native iPhone contacts to the Favorites list of the application To create your Favorites list Tap the desired entry on Contacts Tap Add to Favor...

Page 114: ...ites list delete entries from the Favorites list Rearranging Favorites using Edit Button Tap Edit on the Favorites list Drag the desired entry using the Up Down button and rearrange the list Repeat si...

Page 115: ...tap Delete selected corresponding to it Tap Delete Repeat similar steps to delete more entries Removing an entry from the Favorites does not delete it from the Contacts To delete an entry from the Fa...

Page 116: ...avorite option See below for details To remove a Contact from the Favorites Details Tap the desired entry on the Favorites list Tap Remove from Favorites To remove a Favorite from the Contact Details...

Page 117: ...110 MATRIX VARTA AMP100 User Guide...

Page 118: ...Logs Tap Call Logs on the Home screen Missed calls are displayed in red color on All Missed call logs Some entries in the Call Logs may appear as Unknown if the Number of that entry is not available S...

Page 119: ...nd IMs or SMS messages to this number For details refer Sending Messages Disable Presence or Enable Presence Tap Disable Presence if you do not wish to view the presence status of the selected entry T...

Page 120: ...en The All logs list appears where missed calls are displayed in red color If a single caller left multiple missed calls the number of missed calls are displayed as the Total Call Count If there are m...

Page 121: ...an external number On All Missed call logs tap Call Log Details for the desired number Tap Create New Contact If the options Global Directory Part 1 and Global Directory Programming are not allowed to...

Page 122: ...al number from Call Logs before placing a call On All Missed call logs tap Call Log Details for the desired number Tap Edit Edit the number and or the Trunk Access Code12 as required Tap Audio call or...

Page 123: ...es at once from the Call Logs Deleting a Single Entry using Swipe On All Missed call logs swipe the entry which you want to delete Tap Delete Repeat similar steps to delete more entries If you delete...

Page 124: ...ngle entry tap Delete selected corresponding to the entry you want to delete Tap Delete Repeat similar steps to delete more entries Deleting All Entries at Once On All Missed call logs tap Edit Tap Cl...

Page 125: ...118 MATRIX VARTA AMP100 User Guide...

Page 126: ...to other parties The Messages screen displays the list of conversations that you had with different parties Viewing Messages Tap Messages on the Home screen Icon Name Description Compose Message Tap t...

Page 127: ...an audio call to this number See Making Calls Video Call Tap to make a video call to this number See Making Calls Send IM Tap to send an IM to this number Send SMS Tap to send an SMS to this number I...

Page 128: ...onversation having the Message Count indication New Message Notification when Application is in the Background You will receive notification for new messages when your application is in the background...

Page 129: ...is a SIP extension SMS only when SMS Over IP option is enabled for your extension in the System Ask your system administrator for further clarifications To use Emoticons Smileys in your messages you...

Page 130: ...ing a New Message using the Compose Button Tap Messages on the Home screen Tap Compose Message Enter the number manually or tap Contacts to select the desired extension from your Contacts Type the mes...

Page 131: ...n the Home screen Tap the desired contact whom you want to send a message On its details tap Message Type your message Tap Send IM or Send SMS as desired You can send messages from Call Log Details or...

Page 132: ...IX VARTA AMP100 User Guide 125 Replying to a Message Tap Messages on the Home screen Tap the desired conversation to reply Tap the Type Message box and type your message Tap Send IM or Send SMS as des...

Page 133: ...126 MATRIX VARTA AMP100 User Guide Re sending Messages To re send undelivered messages Long tap the message having the Message Sending Fail indication Tap Resend...

Page 134: ...MATRIX VARTA AMP100 User Guide 127 Copying Messages To copy a message Long tap the desired message Tap Copy To paste long tap the Type Message box and tap Paste...

Page 135: ...ages and Conversations You can delete a single message within a conversation or a single conversation or all conversations at once Deleting a Single Message Long tap the message you want to delete on...

Page 136: ...tton When you delete a conversation all the messages including SMSs and IMs to from the selected party are deleted So make sure you do not loose any important message prior to deleting the conversatio...

Page 137: ...RIX VARTA AMP100 User Guide Deleting a Single Conversation using Edit Button To delete a conversation On Messages tap Edit Tap Delete selected corresponding to the conversation you want to delete Tap...

Page 138: ...1 Deleting All Conversations Before you delete all conversations make sure you do not loose any important message s otherwise it will be lost permanently To delete all conversations On Messages tap Ed...

Page 139: ...132 MATRIX VARTA AMP100 User Guide...

Page 140: ...sence Using Presence you can inform other users about your availability status You can change your presence status from the Home screen Changing Your Presence Status Tap Presence on the Home screen Ta...

Page 141: ...sending receiving IMs see Messages Before enabling Presence Subscription for the remote user make sure the following conditions are satisfied The remote user is an Extension contact Presence Subscrip...

Page 142: ...can enable Presence Subscription for a maximum of 100 users Disabling Presence Subscription To disable the Presence Subscription of the remote user Tap the desired entry on your Contacts list On the...

Page 143: ...136 MATRIX VARTA AMP100 User Guide...

Page 144: ...features of the System Tap Menu on the Home screen Tap Close to return to the Home screen The Menu screen displays only those Feature icons which are allowed in the Class of Service CoS assigned to yo...

Page 145: ...e Creating Shortcuts Shortcuts helps you to access frequently used Menu features from the Home screen To create a shortcut Long tap the desired icon on the Menu screen Shortcut of the selected feature...

Page 146: ...MATRIX VARTA AMP100 User Guide 139 Removing Shortcuts Long tap the Shortcut icon placed on the Home screen Tap Remove The icon is removed from the Home screen...

Page 147: ...140 MATRIX VARTA AMP100 User Guide...

Page 148: ...dministrator for more information Accessing Voicemails Tap Menu on the Home screen Tap Voicemail Follow the prompts of the voice guided message to listen to the voicemails To enter the mailbox passwor...

Page 149: ...e New Voicemail Notification when Application is in the Background You will receive notification for new Voicemail s when your application is in the background only when you have a persistent internet...

Page 150: ...appears as shown below Icon Name Description Call Forward All Time Zones Tap to set Call Forward and or Call Forward Not Registered for all time zones Call Forward Working Hours Tap to set Call Forwar...

Page 151: ...ard on Voicemail is enabled To forward calls to Voicemail tap Done To forward calls to a number tap the Forward on Voicemail ON OFF switch Icon Name Description Call Forward All Time Zones Tap to set...

Page 152: ...MATRIX VARTA AMP100 User Guide 145 Enter the Number manually or tap Contacts to select the desired number Tap Done to set The set indication will be displayed Set Indication...

Page 153: ...d When Not Registered To set Call Forward When not registered Tap Forward on the Menu screen Tap When not registered By default Forward on Voicemail is enabled To forward calls to Voicemail tap Done T...

Page 154: ...en not registered for any specific time zone perform similar steps within the desired Call Forward Time Zone tab Call Forward When Not Registered can be set simultaneously along with any Call Forward...

Page 155: ...r no reply as described above At a time you can set only one out of these four options By default Dual Ring is disabled To set tap the Dual Ring ON OFF switch Tap Done To cancel Dual Ring tap the ON O...

Page 156: ...Do Not Disturb Tap DND on the Menu screen To select the type of calls for which DND is to be set tap DND for Tap the desired option All Calls Internal Calls External Calls To select the DND message ta...

Page 157: ...150 MATRIX VARTA AMP100 User Guide Canceling Do Not Disturb Tap here to cancel...

Page 158: ...ed your application You must enter a valid Conference Number to schedule or cancel or join a Dial In Conference Following table describes the Conference Numbers supported by different variants Schedul...

Page 159: ...t to join Enter the corresponding Conference Password Tap Done After the Dial In conference is initiated it functions as a Multi Party Conference To access features during the conference see Multipart...

Page 160: ...ging extension or by selecting the name from the Contact list by selecting the desired ringing extension from the Incoming Call list Pickup by dialing an Extension Number To pick up a ringing call Tap...

Page 161: ...AMP100 User Guide From the list of ringing extensions tap the desired extension you want to pickup 13 The Incoming Calls list displays the extension s in your pickup group only Ringing Extension Call...

Page 162: ...one supporting Auto Answer functionality the called extension is in idle state the called extension is able to identify the incoming call as an intercom call applicable in the case of Open SIP Phones...

Page 163: ...e Paging from the application To be able to make a Paging call contact your system administrator and get the Page Zone Number s The Page Zone Number can vary from 1 to 12 To initiate a Paging announce...

Page 164: ...ng Auto Answer feature is present Use this feature in accordance to the local privacy laws Matrix ComSec will not be responsible for any misuse of this feature To start Room Monitoring Tap Room Monito...

Page 165: ...he last external number dialed by another extension To access Call Supervision Tap Call Supervision on the Menu screen Enter the Extension Number manually or tap Contacts to select the desired extensi...

Page 166: ...LF Keys on the Menu screen It denotes the name or the number of the remote party with whom the BLF assigned extension trunk is engaged Depending on certain conditions Remote User Name Number may not b...

Page 167: ...Number manually or tap Contacts to select the desired entry Tap Done Assigning BLF Key to a Trunk Tap Add BLF Tap Trunk On Hold When the monitored extension or trunk is put on hold You cannot pickup t...

Page 168: ...all Appearance of the selected trunk Tap Done Making a Call using BLF Key You can place a call to an extension if you have assigned a BLF Key to the extension To place the call Tap the BLF Key assigne...

Page 169: ...to you For details contact your System Administrator You can pick up incoming calls ringing on an extension or a trunk using the BLF Key To pick up the ringing call Tap the BLF Key assigned to the ex...

Page 170: ...Door allows you to open the COSEC door lock Make sure the COSEC Door Group for COSEC Integration is configured in the System Contact your System Administrator for more information To open the Cosec Do...

Page 171: ...164 MATRIX VARTA AMP100 User Guide...

Page 172: ...n then identifies the Server Address to be used You can access User Location either during startup or after the application has been configured To access User Location when you launch the application...

Page 173: ...e or the Public network and determines the Server Address to be used In the office Tap to enable if you are connected in a Private network The application will use the Internal Server Address configur...

Page 174: ...igure the Server Address and save the changes the following parameters will be displayed within Settings Server Settings Use Cellular Data Call Settings Enable Log Send Log Configuration Status About...

Page 175: ...X VARTA AMP100 User Guide To access Settings when you launch the application for the first time To access Settings once the application has been registered Tap Menu on the Home screen Tap Settings Tap...

Page 176: ...change the Password For details see Password Display Phone Contacts If it is enabled the Native iPhone contacts will be displayed when All Contacts filter is selected in Contacts screena For details...

Page 177: ...ation For details see Configuration Status About It allows you to view the application related information and registered Server related information Tap to view the application details For details see...

Page 178: ...the port on which HTTP HTTPS requests from your application will be served when your phone is connected in the Private network The HTTPS request will be served only when you enable the flag Secure Con...

Page 179: ...iguration files securely enable this parameter By default this parameter is disabled User Location This parameter helps the application to determine whether you are connected in a Private network or a...

Page 180: ...orted is as given below 1 iLBC 30ms 2 GSM FR 3 G 729 4 PCMA 8kHz 5 PCMU 8kHz 6 G 722 Cellular Video Codecs It contains the list of video codecs supported when the call is made through the Cellular Dat...

Page 181: ...tings of Audio Codecs without consulting your system administrator Depending on the server availability of Audio Codecs is liable to change and calls may fail if the required codec is not configured T...

Page 182: ...for incoming calls as per your preference Tap Ringtone on the Settings screen To set a ringtone tap the desired tone from the list A check mark appears beside the selected ringtone and the demo ring i...

Page 183: ...for incoming alerts as per your preference Tap Alert Tone on the Settings screen To set an alert tone tap the desired tone from the list A check mark appears beside the selected alert and the demo ton...

Page 184: ...r your requirement Tap Gain Settings on the Settings screen Tap the desired option from Speaker Handset Headset or Bluetooth headset whose gain values you want to change Tap the desired receive gain l...

Page 185: ...178 MATRIX VARTA AMP100 User Guide Password You can change your User Password if required Tap Password on the Settings screen Enter the Old Password Enter the New Password you wish to assign Tap Done...

Page 186: ...ide your video for an incoming video call as well as when the remote user requests to convert an audio call to a video call To show your video tap Always show my video To hide your video tap Don t sho...

Page 187: ...er you exit the application To receive the notifications also make sure you have a persistent internet connection If it is disabled you will not receive notifications for calls messages and voice mail...

Page 188: ...of all the necessary debug levels including the GUI events and the SIP Library16 related events then tap the Enable Log ON OFF switch To send the generated log file to the Technical Support Team refer...

Page 189: ...d to send it via e mail The application will use your Native e mail settings to send the report Tap Yes on the alert message to confirm The generated log file will be added in the attachment automatic...

Page 190: ...n application is in Wait State due to Request Failed Retrying in XX sec message is displayed where XX is the Wait Timer It is displayed when application is in Wait State due to Request Timed Out Retry...

Page 191: ...etails refer Server Settings External Server Address Displays the External Server Address configured in Server Settings For more details refer Server Settings External Port Displays the External Serve...

Page 192: ...r your SIP Extension in the System Contact your system administrator for more details Q Do I need to dial Trunk Access Codes every time while making an external call using VARTA AMP100 A VARTA AMP100...

Page 193: ...any feature from the application which requires you to log into the SE or SA Modes prior to dialing the relevant feature access command Q I try to dial some of the feature Access Codes of the System t...

Page 194: ...ification parameters for VARTA AMP100 in the iPhone Follow the steps as described in Receiving Notifications when MATRIX VARTA AMP100 Application is in the Background Q I cannot hear sound for alerts...

Page 195: ...us in the VARTA AMP100 application which you are currently using Q Why can t I access Raid from my phone A VARTA AMP100 does not support the Raid feature So you cannot access this feature from the app...

Page 196: ...tion access the Native iOS Settings and disable Privacy on Contacts for VARTA AMP100 Privacy option can be found in iPhones and its availability may change depending on the iOS version Q The Proximity...

Page 197: ...the office you can connect to your enterprise network using the corporate Wi Fi But when you are away from the office you must have access to a mobile 3G or a non corporate Wi Fi network with the Inte...

Page 198: ...nds that DND is allowed the DND icon will re appear on your Menu screen automatically Q Whenever I try to grab a trunk to dial out an external number the application asks for the Account Code Why A Fo...

Page 199: ...he System Q The application asks to grant access to the microphone What should I do A Depending on the iOS version Privacy settings may be provided in the Native iOS Settings for third party applicati...

Page 200: ...Cellular or Wi Fi calls are not routing through VARTA AMP100 What has gone wrong A It is recommended not to change the default settings of Audio Codecs without consulting your system administrator Dep...

Page 201: ...pplication is not receiving notifications when in background A The application is un registered since it is in the background for 2 days You must bring the application in the foreground to send a regi...

Page 202: ...ing a Dial In Conference 152 Canceling Auto Callback 74 76 Canceling Do Not Disturb 150 Caution Warning 2 Cellular to Wi Fi Handover 86 Cellular Mobile Network 2 Codec Selection 173 Conference 3 Party...

Page 203: ...g a Second Call 49 Making Calls 23 from Call Logs 31 from Contacts 29 from Favorites 33 from Native Contacts 35 using Siri 23 Menu 137 Message Details 120 Messages 119 Missed Call Notification 113 Mob...

Page 204: ...ting the Conference 64 Standard Telephone Features 6 Starting and Configuring the Application 18 Suspension Mode 6 Synchronizing Contacts 101 T Tab Bar 20 Temporary Leaving and Rejoining the Confer en...

Page 205: ...Version 1 March 2019 MATRIX COMSEC Head Office 394 GIDC Makarpura Vadodara 390010 India Toll Free No 18002587747 E mail Customer Care MatrixComSec com www MatrixTeleSol com...

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