Matrix Telecom Varta AMP100, User Manual

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MATRIX VARTA AMP100 User Guide 185
Appendix
This chapter will help you to get answers of the Frequently Asked Questions (FAQ) about MATRIX VARTA AMP100
and the ways to troubleshoot problems.
Frequently Asked Questions (FAQs)
Q. Can I connect the application over mobile data network?
A. Yes. Make sure, the "Use cellular data" flag is enabled in the “Settings” . However, the data charges will be
applicable according to your service provider.
Q. When I use the application for the first time, where will I find the basic information related to the application?
A. You will find the basic information of your application in the “About Application” under “Settings” .
Q. How many simultaneous incoming calls are supported by the application?
A. It depends on the Call Appearances configured for your SIP Extension in the System. Contact your system
administrator for more details.
Q. Do I need to dial Trunk Access Codes every time while making an external call using VARTA AMP100?
A. VARTA AMP100 aids you in dialing external numbers directly from the keypad without dialing any Trunk Access
Code. This has been designed considering the Native dialers used in iPhones. VARTA AMP100 places the external
call using the trunk configured for Trunk Access Code - 1 (or, TAC - 1) as configured in the System. However, if you
want to select any specific trunk before dialing out the external number, you can do that also using VARTA
AMP100. For details refer,
“Making Calls from Keypad” .
Q. While on a Native call, there is an incoming call the VARTA AMP100 application. What will happen?
A. You will get notification, if enabled, for the incoming VARTA AMP100 call. You can tap View to see the incoming
call information. However, to answer the call you must disconnect your Native call first.