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MSC-HD44AAL Product Manual

4 Software Updates.............................................................................................................................................52

4.1 Software Update on Carina Series Devices...............................................................................................52

4.1.1 Software Update Requirements..........................................................................................................52
4.1.2 Power on Software Update.................................................................................................................52
4.1.3 Command Software Update...............................................................................................................53

4.2 Software failsafe recovery procedure.........................................................................................................54
4.3 TFTP Software...........................................................................................................................................54

4.3.1 Windows.............................................................................................................................................54
4.3.2 Mac OS X...........................................................................................................................................55
4.3.3 Linux...................................................................................................................................................55

5 Troubleshooting................................................................................................................................................57

5.1 Unknown IP address...................................................................................................................................57
5.2 No Ethernet link when connected to network switch.................................................................................57
5.3 Unexpected reboots....................................................................................................................................57

6 Reference..........................................................................................................................................................58

7 Matrix Switch Corporation Warranty...........................................................................................................61

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Summary of Contents for MSC-HD44AAL

Page 1: ...tion MSC HD44AAL Product Manual Compact 4 input 4 output 3G SDI Video Router with Button Control Panel and Balanced Stereo Analog Audio Revision 1 8 Page 1 of 61 2013 2018 Matrix Switch Corporation www matrixswitchcorp com ...

Page 2: ...UALITY PERFORMANCE MERCHANTABILITY OR FITNESS FOR PURPOSE Matrix Switch Corporation disclaims all liability arising from this information and its use Use of Matrix Switch Corporation devices in life support and or safety applications is entirely at the buyer s risk and the buyer agrees to defend indemnify and hold harmless Matrix Switch Corporation from any and all damages claims suits or expenses...

Page 3: ...g commands and Panel GPIO commands Improved Software Update documentation Added pinouts for RS 232 and RS 485 serial port and GPIO Auxiliary interface Added XD series systems Revision 1 3 2016 05 17 Added MSC CP59X59E panel Revision 1 2 2015 08 20 Added protocol commands MtxGroup PanelDis and PanelExtEn Updated Mascot protocol information to version 2 4 New manuals for MSC V1616 LS DC MSC 1HD1616 ...

Page 4: ...anging a connection 13 2 2 2 Loading a preset 13 2 3 Presets Tab 13 2 3 1 Loading Work Matrix from a source target 14 2 3 2 Saving Work Matrix to a target 14 2 3 3 Usage scenarios 14 2 4 Labels Tab 14 2 5 Config Tab 15 2 5 1 System Settings 16 2 5 2 Network Settings 16 2 5 3 Button Panel Settings 17 2 6 Command Tab 18 3 Mascot Control Protocol 19 3 1 Protocol Changes 19 3 2 Telnet Access 20 3 3 Se...

Page 5: ...ommand 36 3 11 21 P Command 37 3 11 22 PAdd Command 37 3 11 23 PairIO Command 37 3 11 24 PanelCmd Command 38 3 11 25 PanelCmdEn Command 39 3 11 26 PanelCond Command 39 3 11 27 PanelDis Command 40 3 11 28 PanelExtEn Command 41 3 11 29 PanelRate Command 41 3 11 30 PClr Command 42 3 11 31 ProtoSer Command 42 3 11 32 PsetNames Command 42 3 11 33 PSub Command 43 3 11 34 PView Command 43 3 11 35 Reboot ...

Page 6: ...are Update 53 4 2 Software failsafe recovery procedure 54 4 3 TFTP Software 54 4 3 1 Windows 54 4 3 2 Mac OS X 55 4 3 3 Linux 55 5 Troubleshooting 57 5 1 Unknown IP address 57 5 2 No Ethernet link when connected to network switch 57 5 3 Unexpected reboots 57 6 Reference 58 6 1 Specifications 58 6 2 Analog Audio Pinout 58 6 3 Serial Interface Pinout 59 6 4 Glossary 60 7 Matrix Switch Corporation Wa...

Page 7: ...to lengths of 400m SD 140m HD and 120m 3G SDI BNC Video Outputs Connect SDI destinations to output connectors using 75 Ohm Coax cable with BNC connectors designed for high speed SDI video applications Unused outputs can be left unconnected Outputs utilize standard SMPTE levels of 800mV peak to peak This model features dual redundant SDI outputs Balanced Analog Audio Connect balanced analog audio s...

Page 8: ...ecome the secondary audio source and will flash indicating a breakaway 1 4 Web Page Interface All Matrix Switch Corporation router and panel devices come with a built in web page interface This is the recommended interface for configuration and is also a convenient way to control the matrix routing of the device Devices come factory configured with default settings unless a pre configuration reque...

Page 9: ... Routing tab of the Web Page Interface provides a convenient way to view and change the matrix routing state and is the default page shown A preset can also be recalled from this interface by selecting one from the Load Preset drop down control Refer to the Routing Tab section for more details 1 4 4 Labels Labels can be assigned to video and audio if applicable sources and destinations Labels can ...

Page 10: ...erver documentation for information on assigning IP addresses by MAC address if this is desired All devices which need to communicate with one another routers remote panels and computers need to be physically connected to the same LAN or allow IP packet routing between networks if on separate LANs SECURITY WARNING Matrix Switch Corporation devices are meant for installation in trusted LAN environm...

Page 11: ...inations sources and or levels Example use scenarios Utilize an 8x1 remote panel to control a single destination of an 8x8 video router Use the local panel of a 16x16 two level Video and Audio router to control Video only and an additional 16x16 remote panel to control Audio independently Use a 4x4 panel to independently control 4 destinations of an 8x8 router and limit selectable sources to 4 sou...

Page 12: ...tlines to aid in further description below The web page interface for other router systems is sized appropriately Remote Panels show only the Config and Command tabs Numbered sections in Figure 1 1 System name can be assigned on the Config tab 2 System firmware series and version 3 Tab navigation 4 Preset load drop down selection 5 Source connect buttons 6 Mute button may not be available on all s...

Page 13: ...he Destination or a single level is selected 2 2 2 Loading a preset Presets store connection states for one or more Destinations Loading a Preset on the Routing tab consists of simply clicking on the Load preset drop down selector 4 in Figure 1 and selecting the desired preset which is then loaded and applied to the current routing matrix More information on Presets is contained in the following P...

Page 14: ...to a Preset will store the Work Matrix state to non volatile memory which persists through device power cycles and can be recalled at a later time 2 3 3 Usage scenarios The flexibility of the Presets Tab interface allows for several useful scenarios some of which are described below Batch connection operations To perform several connection operations all at the same time make the desired connectio...

Page 15: ...lumns for Video and Audio Sources and Destinations Single level routers will have a column for Source labels and one for Destination labels On multi level routers secondary levels can be left blank to use the same label as the first level Presets can also be assigned label names Click the Save button to save changes that have been made 2 5 Config Tab Page 15 of 61 2013 2018 Matrix Switch Corporati...

Page 16: ... characters displayed at the top of the Web Page interface which is helpful when managing multiple systems Disable Reclockers Disable SDI reclockers not supported by all Routers 3D I O Pairing Enable pairing of destinations sources for two channel 3D support only supported by Routers with 2 or more destinations 2 5 2 Network Settings WARNING DHCP should only be enabled or the IPAddress or Netmask ...

Page 17: ...e panels control different levels of a Video Audio Router Control Mode Set the matrix control mode only present on Routers Available options include Local Button panel controls the router itself Remote Button panel controls a remote router at the IP address set by the Remote Router IP field Remote Sync Synchronize matrix crosspoint changes to another router at the IP address specified by the Remot...

Page 18: ...e Command text entry line followed by pressing the Enter key to execute them The results will be displayed in the text area below the command line Clicking the Clear Output button will clear all command output in the lower area See the section Mascot Control Protocol for more information Page 18 of 61 2013 2018 Matrix Switch Corporation www matrixswitchcorp com ...

Page 19: ...control system manufacturers who support MASCOT contact Matrix Switch Corporation 3 1 Protocol Changes As new commands are added or other changes occur the MASCOT protocol version is incremented The protocol revision can be obtained using the MascotVer command Protocol revision history Mascot version 3 0 Added System Parameter commands Get GetS Set SetA and SetS commands Current system parameters ...

Page 20: ... prompt character 3 3 Serial Access Matrix Switch router systems come equipped with a serial port which can be used as another means of sending Mascot commands Connect a Computer system to the device using a 9 pin RS 232 serial cable Using this interface requires a serial terminal program such as HyperTerminal on Windows Configure the terminal software for 9600 bps 8N1 In addition Local Echo shoul...

Page 21: ...ASCII 10 The Prompt A prompt character is displayed each time a command or chain of commands is entered to indicate readiness to receive additional commands If an error occurs in response to a command an error will be displayed prior to the prompt with the following format E00 Error message 00 will contain a 2 digit decimal error code Table 4 shows possible error codes which may be returned in res...

Page 22: ...matically interpret argument as string spaces and commas not allowed Hex 0x3D 0xNN where NN are 2 hex digits from 0 9 A F or a f Double quoted One or more characters surrounded by double quotes An Argument Single quoted One or more characters surrounded by single quotes An Argument Table 5 Basic Argument Types Arguments are shown in the Help command output surrounded by square brackets Arg or pare...

Page 23: ...ported String String A generic string argument max length depends on the command Value A general value Value type depends on setting See System Parameters Table 6 Command Argument Types 3 7 System Parameters MASCOT protocol version 3 0 adds commands for setting and querying configuration and other system parameters These commands greatly simplify the MASCOT command set and supersede several config...

Page 24: ...erial port baud rate in bits second ctl serial2 log Boolean RW AS RS 485 serial port protocol log enable ctl serial2 proto String RW AS RS 485 serial port protocol selection mascot svs etc mtx serial Number R Current matrix serial number incremented on every routing change mtx sync Boolean RW AS Keep current routing state stored to preset 0 Effectively retains last matrix routing state even after ...

Page 25: ... implementation and support variations between different system types Many of these commands have been superseded by System Parameters in Mascot protocol version 3 0 Command Arguments Description DHCP 0 1 DHCP enable FrameIP IP Remote router IP address the panel will control Gateway IP Network gateway IP address IP IP System IP address MAC MAC address MapDest Dest Dest Lvl Matrix destination remap...

Page 26: ...systems are supported RemoteSync 0 1 Query or assign remote router syncing Useful for creating a 3D system out of 2 routers 3 11 Command Reference This section documents each MASCOT command in detail Please note that command availability may vary between firmware series and versions Details of availability are documented for each command 3 11 1 B Command Carina series only The B command is used fo...

Page 27: ...n thereby indicating that the first level label should be used 3 11 4 DHCP Command NOTE Superseded by the net dhcp System Parameter Query or assign DHCP enable A value of 0 disables DHCP client support and will therefore use the manual values assigned via the IP Netmask and Gateway commands A value of 1 enables DHCP and will obtain the values for the IP address Netmask and Gateway from your DHCP s...

Page 28: ...ing this feature may slow down the system significantly during excessive matrix routing changes especially when enabled on a serial port interface Also of note is that this option takes effect only while the system remains powered serial port or for the duration of the connection TCP IP telnet sessions This command is not supported by the HTTP web command interface Command Description E Query matr...

Page 29: ...eter Query or assign the network Gateway IP address This is usually only needed on Remote Panel systems which control a Router device on a different network This setting is saved and recalled on power up Command Description Gateway Query IP address of network Gateway Gateway IP Set IP address of network Gateway 3 11 9 Get Command Protocol version 3 0 The Get command is used for querying values of ...

Page 30: ...et ip 192 168 2 60 3 11 10 GetS Command Protocol version 3 0 Gets system parameter values in Stored memory The Get Command can be used to query current Active values of parameters and can also be referenced for more details Command Description GetS Display all system parameter Stored values Output consists of one parameter per line with the parameter identifier separated by an equals character and...

Page 31: ...ockStatus Command Routers only Query the video lock status and video rate of a Video Router s outputs This command is only supported on some Router systems Unsupported systems will return an Unsupported command error on version 2 1 and newer protocol versions and blank output on older versions Command Description LockStatus Displays Video lock status and rate detection for outputs Format is one de...

Page 32: ...he examples above are for a 2 level router The first example queries the entire destination map which shows that destination 1 is remapped to physical destination 4 on both levels and destination 2 is remapped to destination 3 on the first level and destination 2 on the second level The second example queries the mapping for a single destination The third example maps destination 1 to physical des...

Page 33: ...e 6 on the second level only 3 11 17 MascotVer Command NOTE Superseded by the ctl mascot ver System Parameter Query Mascot protocol version This is useful for software which interacts with a device using the Mascot protocol and wants to discover what protocol version is in use The returned value is either an integer such as 2 or major and minor version numbers separated by a period such as 2 3 Exa...

Page 34: ...support Example MtxCfg 8 8 3 4 8 0 The example above is simple output no arguments for a matrix with 2 levels the first has 8 destinations 8 sources and supports mute and lock status query 1 2 3 The second level has 4 destinations 8 sources and does not support mute lock status query or reclocker disable If an argument is specified 0 7 then a more descriptive JSON structure is returned of the foll...

Page 35: ... for the level SRC_COUNT Count of sources for the level FLAGS A space separated list of flag keywords indicating support for various features as defined by the Name column in the Flags table above SRC Source values for matrix state and preset data Values start from 1 0 represents mute and 1 represents No Change for preset data only Example Newlines and spaces added to response as a visual aid MtxC...

Page 36: ...al audio streams for example Command Description MtxGroup Query current I O grouping MtxGroup LEVEL1 Set level 1 I O grouping 0 or 1 disables grouping MtxGroup LEVEL1 LEVEL2 Set level 1 and level 2 I O grouping 0 or 1 disables grouping Example querying and assigning I O grouping MtxGroup 1 1 MtxGroup 2 4 MtxGroup 2 4 The first example MtxGroup command shows that I O grouping is disabled on both le...

Page 37: ... GCP2U32 only Preset add command Adds a connection to a preset This can be used to incrementally create a preset without changing the active matrix routing 0 can be used for SRC for Mute if supported This command stores preset information which is retained and available through system power cycles Command Description PAdd PRESET DEST SRC Add a connection of SRC to DEST on PRESET for all levels PAd...

Page 38: ...l button GPIO command macros This system provides a means to easily implement custom functionality in response to a panel button press or GPIO auxiliary port contact closure button or switch to ground Panel buttons and GPIO pins are specified by numeric ID Panel buttons are numbered beginning with ID number 1 Panel button order depends on the panel but generally has the top left button as button 1...

Page 39: ...ds for more details Command Description PanelCmdEn Query panel button GPIO command and conditions enable PanelCmd 0 1 Enable or disable panel button GPIO command and conditions 0 disable 1 enable Examples for querying and enabling panel command conditions PanelCmdEn 0 PanelCmdEn 1 3 11 26 PanelCond Command Protocol Version 3 0 Query and assign panel button GPIO status and indicator conditions Pane...

Page 40: ...will clear the condition two consecutive single or double quotes represents an empty string Examples PanelCond 1 P0 2 P1 67 P0 PanelCond 1 1 P0 PanelCond 68 P1 PanelCond 68 The first example above queries the currently assigned panel GPIO conditions which shows that button number 1 and 2 have P0 and P1 conditions assigned respectively which lights the button LEDs when the current matrix routing ma...

Page 41: ...En 0 PanelExtEn 1 The first command queries the current external panel interface setting 0 disabled The second command enables the external panel interface 3 11 29 PanelRate Command Protocol Version 2 1 For changing remote button panel refresh rate When a button panel is configured to control a remote router the current connection status is refreshed at regular intervals This command can be used t...

Page 42: ...tl serial2 proto System Parameters Query or assign the serial protocol The only available option is currently the case insensitive value Mascot however additional control protocols may be added in the future Value is stored and recalled on power up Command Description ProtoSer Query the protocol used on the serial port ProtoSer PROTO Assign the protocol used on the serial port the only valid value...

Page 43: ...s command changes preset data which is stored and persists through power cycles Command Description PSub PRESET DEST Remove any existing connection to DEST in PRESET for any level PSub PRESET DEST LEVEL Remove any existing connection to DEST LEVEL in PRESET Example PSub 1 2 PSub 1 3 2 The first command removes any connection to Destination 2 in Preset 1 The second command removes any connection to...

Page 44: ... 3 11 35 Reboot Command Instructs the system to reboot which is done after a brief delay Ensures that all outstanding data writes are written to non volatile memory prior to the reboot 3 11 36 ReclkDis Command Routers only Protocol Version 2 1 Command for disabling or enabling SDI reclockers Not all router systems support this option Value is saved and recalled on power up Command Description Recl...

Page 45: ...the final command sets the IP address of the router to sync secondary router 3 11 38 S Command Routers and MSC GCP2U32 only Query the current matrix routing state Source values for all levels of every destination are shown This command without an argument is equivalent to the X Command with no arguments If an argument value of 1 is supplied then the matrix state is displayed with labels The state ...

Page 46: ...and or Stored parameter values Behavior depends on the parameter and is defined in the System Parameter Table Values in Stored memory are loaded at system startup See System Parameters for more details Command Description Set List all parameter identifiers which can be set one per line Set Parameter Value Set a parameter s Active and or Stored value depends on parameter Examples of listing all wri...

Page 47: ...system parameter Stored values only Values set with this command will not take effect until the system is restarted NOTE Some parameters may not be assignable in Stored memory for example if it does not make sense to recall a value on start up See System Parameters for more details Command Description SetS List all parameter identifiers which can be set in Stored memory one per line SetS Parameter...

Page 48: ...t level label should be used 3 11 44 SysName Command NOTE Superseded by the sys name System Parameter Query or assign system name The system name is provided for convenience when managing multiple Matrix Switch Corporation systems This value is stored and recalled on power up Command Description SysName Query system name SysName STR Set system name up to 15 characters Example for querying and assi...

Page 49: ... system with older firmware not supporting the SysType command the second example is what might be returned by an MSC GCP2U32 LCD panel 3 11 46 Vars Command Protocol Version 2 3 Display all system configuration variables Useful in serial terminal or telnet sessions to view all configuration values Command Description Vars Display all system configuration parameters Note that variables consisting o...

Page 50: ...W PRESET Write current matrix routing state to PRESET Example to save state to preset 1 W 1 3 11 48 WebPass Command Assign a web password to password protect the web page interface The serial and TCP IP port Mascot protocol control is not protected by this password This value is stored and recalled on power up Command Description WebPass STR Set web page password blank to disable Examples of setti...

Page 51: ... can be used for SRC to Mute a destination if supported for a given level Examples X 1 1 2 2 3 8 0 4 X 3 3 8 X 3 4 X 4 0 2 In the above examples the first command queries the matrix routing state typical of a 16x4 system for example the second command queries destination 3 only the third command connects source 4 to destination 3 on all levels and the fourth command mutes destination 4 level 2 Com...

Page 52: ... a fixed update IP address of 192 168 2 59 whereas CSU uses the device s configured IP address POSU should be available even if a device s firmware gets corrupted from a previous update attempt whereas CSU will likely no longer be possible POSU has a shorter TFTP update time window of 5 seconds and the TFTP transfer has to occur within this period after power cycling the device This means the PC n...

Page 53: ... is an Ethernet switch between the device and update PC Steps for executing a Command Software Update 1 Ensure that the Software Update Requirements are met 2 Configure the PC for a unique IP address on the same IP network as the device if not already Make sure that there are no IP conflicts with the PC or device 3 Prepare the TFTP program to transfer the firmware file to the device but do not ini...

Page 54: ...rk communication with the device is not working ensure network cabling and interconnect hardware is functioning ensure the proper IP address is being used to connect to the device is unique on the network and that the system being used to connect to the device has a unique IP on the same network subnet Consult the Unknown IP address section for details on recovering from an unknown IP address Afte...

Page 55: ...ry at Users your_user_name 2 Open a terminal Applications Utility Terminal 3 Use cd commands to change to the location of the firmware file for example cd Users your_user_name followed by the ENTER key 4 Execute the tftp command with the IP address of the device make sure to use the device s configured IP if the update method being used utilizes the devices IP address tftp 192 168 2 59 5 Execute t...

Page 56: ...o use the device s configured IP if the update method being used utilizes the devices IP address tftp 192 168 2 59 5 Execute the following commands from within the tftp program pressing ENTER after each line except the last one to prepare the TFTP transfer binary put MSC Carina Firmware x x x hex 6 Make sure to replace MSC Carina Firmware x x x hex with the correct version number of the file 7 Pre...

Page 57: ...erminal application once connected and a prompt character should be displayed Type the following commands pressing ENTER after each one to get the IP address and netmask ip netmask 5 2 No Ethernet link when connected to network switch This device utilizes a 10 BaseT Ethernet interface In the event that the device is connected to a network switch and no physical link is established please try the f...

Page 58: ...2 97 Gbit s Input Output Return Loss 15dB HD 12dB 3G Input Level 800 mV P P 20 Input Impedance 75 Ohms 1 Cable equalization 1694A coax 400m SD 140m HD 120m 3G Output Level 800 mV P P 5 Output Impedance 75 Ohms 1 Output Jitter 0 2 UI Reference Signal Connector Type Analog BNC with pass through Format NTSC PAL and Tri level sync Analog Audio Connector type D25 Tascam pin compatible Channels Quad Cha...

Page 59: ...T 1 L OUT 1 11 23 10 R IN 1 R IN 1 R OUT 1 R OUT 1 22 9 21 L IN 2 L IN 2 L OUT 2 L OUT 2 8 20 7 R IN 2 R IN 2 R OUT 2 R OUT 2 19 6 18 L IN 3 L IN 3 L OUT 3 L OUT 3 5 17 4 R IN 3 R IN 3 R OUT 3 R OUT 3 16 3 15 L IN 4 L IN 4 L OUT 4 L OUT 4 2 14 1 R IN 4 R IN 4 R OUT 4 R OUT 4 6 3 Serial Interface Pinout An RS 232 serial port is provided for system control This interface uses serial signals with 8 d...

Page 60: ...muted which for video means the output is turned off and for audio means it is silenced Output Synonymous with Destination Preset Matrix Switch Corporation Router devices provide 10 presets which store matrix Routing connections When a preset is recalled zero or more matrix connections are changed based on the content of the Preset Numbered starting from 0 Preset 0 is special in that it is recalle...

Page 61: ...which shall be placed on the outside of the shipping package 6 This warranty does not apply if the product has been damaged by accident abuse misuse misapplication or modification EXCEPT AS SET FORTH ABOVE NO OTHER WARRANTIES ARE EXPRESSED OR IMPLIED INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE MSC EXPRESSLY DISCLAIMS ALL EXPRESS OR IMP...

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