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I. SERVICE
General Service
A unit which is not functioning in a normal manner should be removed from service until
such time that repairs or replacement can be made. Upon completion of repair, full
testing should be performed to assure the user that the unit has been returned to its
original operating parameters. MATHESON can repair or replace equipment. To
arrange for repair or replacement service, call 1-800-828-4313 and ask for the Warranty
Administrator.
No product will be received by MATHESON without indication of
gas service and without proper return material authorization provided by the
warranty administrator. (All repairs must be made by MATHESON or an
assigned and approved facility to maintain any warranties or guarantees).
If the unit is under an applicable warranty, return the unit to MATHESON for repair or
replacement. To arrange for warranty service, call 1-800-828-4313 and ask for the
Warranty Administrator.
No product will be received by MATHESON without
indication of gas service and without proper return material authorization provided
by the warranty administrator.
If advised by the Warranty Administrator to return the product to MATHESON, prepare
the product for shipment and write, in large lettering the RMA Number assigned by the
Warranty Administrator on the outside of the box. Also, if required by the Warranty
Administrator, supply the completed RMA form with the product. Make sure that the
product is adequately packaged, in the original shipping container if possible, and
shipped prepaid (MATHESON will not accept COD freight) with a description of the
observed deficiency to the attention of the:
Warranty Administrator
MATHESON
166 Keystone Drive
Montgomeryville, PA 18936
The user is expected to periodically inspect the product for leaks, loose or worn parts,
broken or non-functioning components and to address those situations immediately. If
the user would require verbal assistance in ascertaining the potential of a problem with
any MATHESON product, contact the local MATHESON branch for assistance or your
MATHESON Sales Representative.
