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www.letsbemates.com.au

 1300 UR MATE (87 6283)

support@letsbemates.com.au

settings, you need to check the manufacturer’s 
website for support information. Ideally, your 
modem will have a Setup Wizard or Quick Setup 
that will run automatically the first time you log in to 
the settings, or there’ll be a fairly obvious button to 
launch it.

6. The Setup Wizard should run you through 
entering the required broadband settings, step by 
step. The most important settings are the following: 
 
• Encapsulation or Connection Type 
• Must be set to 

PPPoE

 

 
• Connection Mode/Access Type/Service Type 
• Must be set to 

ETHERNET WAN/RESIDENTIAL 

GATEWAY/WIRELESS ROUTER MODE

 

 
This will then allow you to enter your username 
(sometimes called Login) and password which are 
supplied in your MATE Welcome Letter email. 

7.  After completing the Setup Wizard and saving 
your settings, give the modem some time. Some 
modem routers reboot automatically after every 
new configuration, while others simply need a 
few minutes to apply the settings. Take a look 
at the lights on your modem router. Most should 
now be green, blue, purple or another “positive” 
colour. Many modem routers have lights that flash 
to indicate connection activity, so you shouldn’t 
be concerned if any lights are flashing unless the 
manufacturer’s support information specifically 
advises that flashing lights indicate a problem.

8. Hop on one of your computers or Wi-Fi devices 
and try to visit a website. If it works, your nbn™ 
Internet is up and running! If you have issues 
connecting, please contact our support team at 

support@letsbemates.com.au

 or 1300 876 283 for 

further troubleshooting. 
 

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