#nbnguideHFC
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1300 UR MATE (87 6283)
STEP 1 - Locate the nbn™ HFC Connection Box
Find the indoor nbn™ HFC Connection Box in your
home. This will either be an Arris CM820 or an Arris
CM8200 depending on what device was installed by
nbn. It should look like the black device in the below
image.
nbn™ supplied equipment may be installed in several
different ways depending on your premises. The image
below shows the two main combination of nbn™
supplied equipment for a HFC connection, including
installation without a pay TV service and installation
with a splitter for pay TV.
STEP 2 - Plug in your nbn™ HFC Connection Box
You will need to plug in your nbn™ HFC Connection
Box. Ensure the coaxial cable connection is plugged in
via the included white cable from the back of the HFC
Connection Box. The other end of the white coaxial
cable should plug into the cable wall outlet or socket
in your premises.
Plug the included black power cable from the power
port on the back of the HFC Connection Box. Plug the
other end of the power cable into a power wall outlet
in your home and switch the power point on.
You will now need to wait for all four lights (POWER,
DOWNSTREAM, UPSTREAM, ONLINE) on the front of
the HFC Connection Box to turn solid green. This may
take up to 10 minutes. DO NOT UNPLUG THE DEVICE
DURING THIS TIME.
If the POWER, DOWNSTREAM, UPSTREAM, ONLINE
lights on the front of the HFC Connection Box do not
turn solid green within 10 minutes, please contact our
support team for troubleshooting.
STEP 3 - Plug in your modem/router
Take your modem/router’s power supply cable and
use it to connect your modem/router’s power port to
an electrical outlet. Switch the power point on. Take
your Ethernet cable (this is typically blue, yellow,
grey or white) and plug one end into the yellow
nbn™ Connection Guide - Hybrid Fibre Coaxial (HFC)
