36
Symptom
Cause
Solution
Cabinet temp is inaccurate
Cabinet probe has residue build up
on it
Clean cabinet probe.
Faulty controller
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probe has a +/- 5°F (2.78°C) tolerance. Clean meat probe before
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temp has a +/- 15°F (8.33°C) tolerance of average cabinet temp.
Call Masterbuilt for replacement. Reference “Controller Access /
Replacement” instructions.
Grease leaking from smoker
Door not closed properly
Close door and adjust latch so door seals completely around
appliance.
Appliance not level
Move appliance to level surface.
Grease tray not in proper location
Fully seat grease tray in holder.
Grease tray is full
Empty grease tray and reinstall under smoker.
Drain tube is clogged
Clean drain tube.
No smoke
(Smoke light is on)
During the smoke cycle, the smoker
will cycle smoke on and off as the pel-
lets ignite and then burn out. This is
normal operation for a pellet smoker.
If no smoke is evident at anytime during the smoke cycle see below
solutions.
Smoke setting has not been set on
controller
Set smoke setting per the operation instructions.
Element is not working properly
Reference “Element Check” instructions.
Auger is not working properly
Reference “Auger Check” instructions.
Intake fan is not working properly
Reference “Intake Fan Check” instructions.
Faulty controller
Call Masterbuilt for replacement. Reference “Controller Access /
Replacement” instructions.
Error code: ERR0
Cabinet temperature probe discon-
nected or not fully connected
Reconnect cabinet temperature probe and ensure connection is fully
seated. Reference “Controller Access / Replacement” instructions.
Faulty cabinet temperature probe
Call Masterbuilt for replacement. Reference “Cabinet Probe Access
/ Replacement” instructions.
Auger not feeding
Auger is not working properly
Reference “Auger Check” instructions.
Bad connection between controller
and Auger motor
Unplug connection and reconnect. Reference “Cabinet Probe
Access / Replacement” instructions.
Auger jammed
Reference “Cleaning Auger Tube” instructions
Flame going out and not reigniting to
maintain the cabinet set temperature
Ash build up in the crucible
Reference “Crucible Cleanout” instructions.
Auger not feeding
Reference “Auger not feeding” in the trouble shooting guide and
follow trouble shooting solutions.
Element not reigniting pellets
Reference “Elemet not on” in the trouble shooting guide and follow
trouble shooting solutions.
TROUBLESHOOTING GUIDE
