MASSEY FERGUSON 2100 -, Brochure

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Customer support
Dedicated service
and dynamic
support Massey Ferguson is a truly global
brand with machines operating
all over the world, and behind
every Massey Ferguson machine
is the powerful after sales
support of AGCO’s Customer
Support organisation.
Industry benchmarking shows that
AGCO offers customers world-
class parts and service support,
and this is never truer than in
support of our harvest machinery
both in and out of season.
In season excellence
The Harvest Support Programme is
designed to be extremely dynamic
and able to adapt immediately to
changing conditions. Each harvest
experience in every country is
used to continuously enhance
the comprehensive service. Key
elements include:
A dedicated harvest •
parts warehouse guaranteeing
superb parts supply and
availability, and enabling a direct
and rapid logistical response.
24/7 AGCO Parts warehouse and
•
Customer Service facilities for
MF European combine markets.
Dealer direct access to on-line
•
parts ordering 24/7 with full visibility
of parts availability throughout
the European warehouse network
round-the-clock.
Exceptional services such as
•
late cut-offs, special transport,
‘Eurodirect’ deliveries throughout
Europe direct to MF dealers and
customers, and collection services
Specialist technicians with expert
•
product knowledge supporting
local markets.
Local dealer commitment to the
•
highest levels of service by
operating ‘out of hours’ parts
and service support.
Year round distinction
Naturally we recognise that
supporting our harvest equipment
goes beyond the harvest period.
All Massey Ferguson machinery
benefits from year round focus in
the form of both the exceptional
standards provided by
AGCO Parts as well as specific
servicing packages:
Industry-leading parts supply •
through AGCO Parts’ state-of-
the-art warehousing and logistics.
Genuine parts from
•
AGCO Parts, the only genuine
supplier, guaranteeing the right
fi t, fi rst time, every time.
Well-quali fi ed parts specialists and •
highly-trained service technicians
providing dedicated service
support and technical solutions.
After sales solutions for all ages
•
of machinery for maximum
uptime in every situation.
Speci
fi c focus on preventative •
maintenance through
comprehensive pre- and post-
season health checks.
Long term reliability from
•
affordable servicing and
maintenance
packages.
After sales support from
AGCO Customer Support is about
providing the best solution to our
customers’ needs through world-
class parts and service; providing
the local service to the global brand.