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neutral cleaner low in chloride is essential. The cleaning method 
generally employed with these cleaners is to apply them to the 
stainless surface and follow by cloth wiping in the direction of the 
grain or polish lines (not across them). The cleaned surface should 
be thoroughly rinsed with clean water and wiped dry with a soft 
cloth if water streaking is a consideration.

CARE OF STAINLESS STEEL IN YOUR BBQ

Your BBQ features Stainless Steel components, using moderate 
grade Stainless Steels. All Stainless Steel grades require a level 
of care and protection to retain their appearance. Stainless Steels 
are not immune to corrosion and neither are they maintenance-
free, contrary to popular public perception. Even the highest 
marine grades of Stainless Steel require frequent cleaning to avoid 
oxidation and other corrosive issues.
Modern tastes dictate that your BBQ features Stainless Steel with a 
brushed finish. This brushed finish is attained by running Stainless 
Steel sheets through an abrasive process that removes the mirror 
finish and leaves the brushed finish. Brushed-finish Stainless 
Steel requires frequent cleaning and care, to maintain its quality of 
appearance. Without adequate care it is realistic to expect that it will 
show signs of corrosion in time.
Stainless steel is definitely not a maintenance-free material. 
Cleanliness and Stainless Steel are closely related.
The cleaner stainless steel can be kept while in storage or during 
use, the greater the assurance of optimum corrosion resistance. In 
order to maintain the good looks and life of your BBQ, follow these 
summary tips on the care of stainless steel:
•  When new or when cleaned and dried, we recommend the 

owner apply a thin coat of Olive Oil to stainless steel surfaces 
which should then be polished in. The Olive Oil will help greatly 
in protecting the stainless steel from corrosive contaminants and 
assisting removal of finger prints and other marks, keeping the 
appearance of the stainless steel in new condition. The Olive Oil 
coating also makes further polishing easier.

•  Use clean, soft cloths or sponges to clean your grill.
•  Carbon steel brushes or steel wool should never be used.
•  Do routine cleaning of exposed surfaces.
•  After cleaning, rinse thoroughly with water.
•  Cleaning with chloride-containing detergents must be avoided.
•  On polished finishes, rubbing or wiping should be done in the 

direction of the polish lines, NOT across them.

 
BURNER MAINTENANCE

Provided that the burner is operating correctly, in normal usage, 
burning off the residue after cooking will keep the burner clean. The 
burner should be removed and cleaned annually, or whenever heavy 
build-up is found, to ensure that there are no signs of blockage 
(debris, insects) in either the burner portholes, the primary air inlet, 
or the neck of the stainless steel burner. Use a pipe cleaner to clear 
obstructions. When refitting the burner, be careful to check it is 
positioned correctly.

ABNORMAL OPERATIONS: 

Any of the following are considered to be abnormal operation and 
may require service. 
• Yellow tipping of the yellow flame 
• Sooting up of BBQ grill 
• Burner not igniting properly 
• Burner failing to remain alight 
• Gas valves which are difficult to turn on 
The stainless steel burner does have a defined operating lifespan; 
these products are often exposed to cooking marinades and 
extreme heat in an area of the BBQ which can be neglected during 
regular cleaning. 
Replacement parts are available from your local BBQ dealer. 

Extreme care should be taken when removing a burner. It must 
be correctly centered on the orifice before any attempt is made to 
relight the BBQ. Frequency of cleaning will depend on how often 
you use the BBQ. 
Failure to properly place the burner over the orifice could cause a 
fire to occur behind and beneath the valve panel, thereby damaging 
the BBQ and making it unsafe to operate. 
Before cleaning, make sure the gas supply and control knob are in 
the ‘OFF’ position and the burner has cooled. 
Follow these instructions to clean parts of burner assembly or if you 
have trouble igniting BBQ. 
1.  Turn gas off at control knobs and LPG Tank. 
2.  Remove the hot plate / grill and flame tamer. 
3.  Remove screw at end of burner using a screwdriver. 
4.  Carefully lift the burner up and away from valve openings. 
5.  Wire brush entire outer surface of burner to remove food 

residue and dirt. 

6.  Clean any blocked ports with a stiff wire such as an open paper 

clip. 

7.  Check burner for damage, due to normal wear and corrosion 

some. 

Inspect burner for any damage (crack or holes). If damage is found, 
replace with a new burner. Reinstall the burner, check to ensure that 
the Gas valve orifices are correctly positioned and secured inside 
the burner inlet.
We suggest three ways to clean the burner tubes. Use the one 
easiest for you. 
(A)   Bend a stiff wire (a light weight coat hanger works well) into a 

small hook. Run the hook through each burner tube and burner 
several times.

(B)   Use a narrow bottle brush with a flexible handle (DO NOT use a 

brass wire brush), run the brush through each burner tube and 
burner several times. 

(C)   Wear eye protection: use an air hose to force air into the burner 

tube and out the air ports. Check each port to make sure air 
comes out each hole.

DRIP TRAY

After every use, check the drip tray, for fat build-up. Failure to 
maintain this area could result in a fat fire or excessive flare up. This 
can severely damage your barbecue and is not covered by the 
warranty.

BARBECUE BODY

WARNING!

Not cleaning the barbecue can pose a fire risk! 

Regularly remove excess grease or fat from the barbecue body with 
a soft plastic or wooden scraper. It is not necessary to remove all 
the grease from the body. If you need to clean fully, use hot soapy 
water and a cloth, or nylon-bristled brush only. Remove cooking 
surfaces and burner before full cleaning. Do not immerse the gas 
controls or burner in water. Check burner operation after carefully 
refitting into body.

FIXINGS

All screws and bolts, etc. should be checked and tightened on a 
regular basis.

STORAGE

Store your barbecue in a cool dry place. Cover the burner with 
aluminium foil in order to prevent insects or other debris from 
collecting in burner holes. A protective cover should always be 
fitted to the barbecue to protect your investment from the elements 
when not in use. If the barbecue is to be stored indoors, the gas 
bottle must be disconnected and left outside. The gas bottle should 
always be stored outside, in a dry, well-ventilated area, away from 

any sources of heat or ignition. Do not let children tamper with the 
bottle. 
To protect your investment it is recommended that BBQs are 
protected by a suitable BBQ cover. But please note that prior to 

using a protective cover, the BBQ should always be cool, cleaned 
of any surface contaminant or dirt and be thoroughly dry. Failure to 
follow this information can lead to a BBQ cover being a corrosion 
breeder rather than a protective tool.

TROUBLESHOOTING

SPIDER AND INSECT WARNING!

Spiders and insects can nest in the burner of the grill and cause the 
gas to flow from the front of the burner. This is a very dangerous 
condition, which can cause a fire to occur, thereby damaging the 
grill and making it unsafe to operate.

WHEN TO LOOK FOR SPIDERS

You should inspect the burner at least once a year or immediately 
after any of the following conditions occur:
1.  The smell of gas in conjunction with the burner flames 

appearing yellow.

2.  The BBQ does not reach temperature.
3.  The BBQ heats unevenly.
4.  The burners make popping noises.

BEFORE CALLING FOR SERVICE

This appliance must only be serviced by an authorized person.
If the grill does not function properly, use the following checklist 
before contacting your dealer for service.

APPLIANCE APPROVED OUTDOOR USE ONLY

USE ONLY THE HOSE AND HOSE CONNECTOR PROVIDED!
If a replacement is necessary, please contact either our Customer 
Service Department or your local dealer.
The use of unauthorised parts can create unsafe conditions and 
environment.

STORAGE OF THE GRILL

1.  Clean the BBQ.
2.  Store the BBQ outdoors in a dry, well ventilated area and out of 

reach of children when LP tank is connected to the grill.

3.  Store the BBQ indoors ONLY after the LP tank is turned off and 

removed, the LP tank must be stored outdoors, out of reach 
of children, NEVER store the tank in a building, garage or any 
other enclosed area.

4.  If using a cover for your barbecue, check your BBQ every few 

weeks.

CHECKLIST

Problems

Possible Cause

Solutions

Burner won’t light after turning and 
pushing the knob

Orifice blocked

Check the orifice for blockage

Burner can’t light by match

No gas

Open the LP tank valve.  Bottle/Cylinder 
Empty. Check for sloshing sound.

Gas flow is not smooth

Clear burner tubes

Incorrect assembly between burner and 
valve

Re-assemble

Yellow or orange flames, with gas order

Incomplete combustion

Call our Customer Service centre

Low heat with knob in “Hi” position

Gas hose bent or kinked

Straighten

Burner or orifice blocked

Clear

Low gas pressure

Check Cylinder/ Regulator (refer to pg. 12)

Grill not preheated

Preheat the grill for 15 minutes

Flare up

Excessive meat fat

Cut off fat before grilling

Over high temperature

Adjust

Grease deposit

Clean

Flame out

Over high winds

Find a less windy place

Flame lifting

Over high gas pressure

Call the gas dealer

Flashback

Burner port blocked

Clean

Grease fire

Grease accumulated in food

Turn off knobs, LP tank valve, leave lid open, 
let fire burn out. Clean the grill when cool.

Summary of Contents for RAGLAN

Page 1: ...ASPORT RAGLAN OWNER S MANUAL IMPORTANT READ THESE INSTRUCTIONS FOR USE CAREFULLY FAMILIARISE YOURSELF WITH THE APPLIANCE BEFORE CONNECTING IT TO IT S GAS CYLINDER KEEP THESE INSTRUCTIONS IN A SAFE PLACE FOR FUTURE USE This manual covers the Masport Raglan Barbecue ...

Page 2: ...stance away from the barbecue when it is in use Keep children and animals well away while the barbecue is in use and while it is cooling down Never try to move the barbecue when it is on or before it has had time to cool down Parts of the barbecue do get extremely hot and could cause serious burns touch test the surface before applying a firm grip The hood handle can become hot The use of cooking ...

Page 3: ...sure that the minimum clearances guidelines are followed MINIMUM CLEARANCES From sides 600mm From back 600mm From above vertical 1000mm Keep this barbecue away from any flammable materials This appliance shall only be used in an above ground open air situation with natural ventilation without stagnant areas where gas leakage and products of combustion are rapidly dispersed by wind and natural conv...

Page 4: ... 558758 1 Flame Tamer H 558747 1 Bracket Burner I 558748 1 Burner J 558759 1 Fire Box K 558750 1 Bracket Ext Burner L 558751 1 Spring Latch Drip tray M 558752 2 Latch Drip tray N 558753 1 Drip tray O 558754 1 Leg P 558743 2 Hood Axle Included in Hardware Pack 558755 Q M4 Lock nut 1 R M6X35 screw 4 S M6X10 screw 2 T M4X10 screw 4 U M4X20 screw 1 V M6 lock nut 4 W M4 nut 4 X 558756 1 Hose and Regula...

Page 5: ...nsure that the rubber seal inside the 1lb regulator is in good condition LEAK TESTING WARNING NEVER USE AN OPEN FLAME TO TEST FOR LEAK AT ANY TIME LEAK TEST ANNUALLY AND WHENEVER THE GAS BOTTLE IS REMOVED OR REPLACED When to Test The BBQ gas bottle regulator hose assembly should be checked for leaks using the soapy water leak test every time you reconnect your regulator to the BBQ gas bottle You s...

Page 6: ...ur hands when handling anything near the cooking surface of the barbecue If a fat fire should occur in the drip tray turn the knob to the off position turn off the gas at the bottle and wait for the fire to go out Do not pull out the drip tray or douse with water END OF THE COOKING SESSION After each cooking session turn the BBQ burner to the HIGH position and burn off for 5 minutes This procedure...

Page 7: ... the Gas valve orifices are correctly positioned and secured inside the burner inlet We suggest three ways to clean the burner tubes Use the one easiest for you A Bend a stiff wire a light weight coat hanger works well into a small hook Run the hook through each burner tube and burner several times B Use a narrow bottle brush with a flexible handle DO NOT use a brass wire brush run the brush throu...

Page 8: ...d 1060 NZ PO Box 14349 Panmure Auckland 1471 NZ MASPORT AUSTRALIA PTY LIMITED 1 40 Abbotts Road Dandenong South Melbourne Victoria 3175 Australia PO Box 533 Braeside Victoria 3195 Australia DO NOT operate this appliance before reading owners manual Tested to AS4557 2004 AMDT2 AS 2658 2008 AMDT3 Distributed by Masport Ltd 558778 H 0 MANUFACTURED BY EVER WINS PANTONE YELLOW C PANTONE 185 C FINISHED ...

Page 9: ...Head Office New Zealand 1 37 Mt Wellington Highway Panmure Auckland 1060 P O Box 14 349 Panmure Auckland 1741 ...

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