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Polycom offers a solution that fits all of your business 
communication needs. The SoundPoint® IP 650/670 deliver a Voice 
over IP telephone that seamlessly integrate with Masergy.

An intuitive user interface offers dedicated, one-button access 

to common telephony features, and an information rich display 
delivers content for messaging, call information, directory access, 
and applications. The SoundPoint IP 550 & 560 offer superb voice 
quality when used in handset, headset, or speakerphone mode.

IP650/670 Features

• 

Six lines (expandable to 34 lines)

• 

Hands-free speakerphone

• 

Backlit 320 x 160 pixel graphical LCD

• 

650: grayscale. 670:color

• 

4 context-sensitive soft keys

• 

Built-in 2 port hub 650: 10. 100 Mbps & 670: Gigabit

• 

Standard headset Jack (RJ-9)

• 

Use with power supply or POE

• 

Supports up to 3 expansion modules with 14 buttons each 

• 

(670 use P.S. for 2+ expansion modules.)

• 

USB port for recording and future applications

Reading the Display

Looking at your phone, your extension appears at the top left of the display. Also on the 
display is an icon of a phone. This phone icon will change depending on the status of the 
phone. Your display will show whether you are on the handset, headset, Speakerphone, or 
mute.

Icon (near extension)

Status (what’s going on)

Solid Phone (filled in)

Idle and ready

Dancing Musical Notes

Incoming call

Arrow Pointing Left

Making and outgoing call, not yet connected

One Arrow Moving Left, One 

Arrow Moving Right

On a call

HD

On a High Definition audio call

Phone with Blinking upside-

down Handset

Call on hold

Envelope

Voicemail message waiting

Arrow coming down going up

Call forward is enabled (Press soft key labeled forward then 

press soft key labeled disable)

Three Phones Dancing

On a three-way call

Bell with Slash

DND enabled on phone (Display will read “Do Not Disturb”)

Hollow Phone

Phone is not registered and will be unable to place or receive 

calls. Check the cabling, reboot the phone (see below for 

details), If hollow phone indicator persists, call Contact Client 

Services

Telephone Feature Overview

1-800-942-4700       masergy.com

Summary of Contents for IP650

Page 1: ...Quick Guide for the SoundStation IP650 670 Document Date 07 26 13 Document Version 1 0d ...

Page 2: ...Voicemail 5 Transfer a call Announced 6 Transfer a call Blind Not Announced 6 Conference Call Three Way Calling 7 Call Park 7 Park Pickup 7 Phone Top Features 8 Adjust the Volume on the phone 8 Change the Ring Type 8 Missed Calls Alert 8 Headset 8 Phone Reboot 8 Special Features 9 Masergy Anywhere 9 Group Call Pickup 9 Push to Talk 9 1 800 942 4700 masergy com ...

Page 3: ...Keys Context Sensitive 5 Volume Keys 6 Speaker Phone 7 Headset 8 Mute 9 Feature Buttons 10 Delete Button 11 Scroll Buttons Center Select 12 Message Waiting Indicator SoundStation IP650 670 Button Diagram SoundStation IP650 670 1 800 942 4700 masergy com ...

Page 4: ...play Looking at your phone your extension appears at the top left of the display Also on the display is an icon of a phone This phone icon will change depending on the status of the phone Your display will show whether you are on the handset headset Speakerphone or mute Icon near extension Status what s going on Solid Phone filled in Idle and ready Dancing Musical Notes Incoming call Arrow Pointin...

Page 5: ... and the indicator light will turn solid red Make a call Dial a number an extension or a conference bridge Without picking up the handset or getting a dialtone first Simply enter all the digits you wish to dial Pick up the handset OR Press the soft key labeled DIAL To put a Call on Hold Press the hard key on the phone labeled HOLD or the soft key labeled HOLD either button works To Pick up from ho...

Page 6: ...d party decides they do not want the call press CANCEL before the final TRNSFER to speak to the first caller Note An announced transfer is recommended to some mobile phone providers A blind transfer can sometimes go directly to mobile voice mail Transfer a call Blind Not Announced To Transfer a call while on the phone Press the soft key labeled TRNSFER Press the soft key labeled BLIND Dial the ext...

Page 7: ...ontact Client Services or your administrator Call Park Call Park is a nonexclusive hold It puts a call on hold that can be picked up anywhere at the company Not a transfer A call can be parked by anyone at any extension and then the call picked up from any extension Once a call has been parked your phone is free for other calls You should use overhead paging or instant messaging to utilize Call Pa...

Page 8: ...your headset you can set your phone to go to headset instead of Speakerphione Press menu Press three on the keypad for SETTINGS Press one on the keypad for BASIC Press one on the keypad for PREFERENCES Press three on the keypad for HEADSET Press one on the keypad for HEADSET MEMORY Press two on the keypad for ENABLED Press the soft key labeled SELECT Press menu Phone Reboot Periodically the phone ...

Page 9: ...epartment you can answer that call from your desk While a phone is ringing in your Pickup Group Press the soft key labeled MORE Press the soft key labeled GRPPCK Start talking Push to Talk Intercom between Polycom phones Press the soft key labeled MORE Press the soft key labeled MORE again Press the soft key labeled PTT Dial the extension Press the soft key labeled ENTER Thank you for using Maserg...

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