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WS#1213
ISSUES & RESOLUTIONS
ISSUE
RESOLUTION
There are parts missing in the package.
Contact MARSHALLTOWN customer service at (800)888-0127.
The drum wobbles and is unstable.
Review step 8 (page 12) in the operations manual to ensure that the
drum is straddling the set screw appropriately. Make sure there is a
lock washer, a small washer, and two large washers being used with
the shaft spindle bolt. Make sure the drum seats fully on the taper.
The drum shaft bolt keeps backing out of the shaft
spindle.
Review step 8 (page 12) in the operations manual to ensure that the
drum is straddling the set screw appropriately. Make sure there is a
lock washer, a small washer, and two large washers being used with
the shaft spindle bolt. Make sure the drum seats fully on the taper.
The mixer is making a noise while mixing.
Review step 8 (page 12) in the operations manual to ensure that the
drum is straddling the set screw appropriately.
The mixer is making a noise while mixing and the shaft is
set properly.
Lightly grease the motor spindle.
The mixer is still making a noise.
Contact MARSHALLTOWN customer service at (800)888-0127.
The mixer is not spinning as fast as it should.
There will be some variation in the rotation of the mixer depending
on the load in the mixer and how well the shaft spindle is lubricated.
Other issues could be the extension cord is not the appropriate size.
Use a 14 gauge cord up to 100’; 12 gauge to 200’; 10 gauge to 300’;
8 gauge to 400’.
The mixer is not mixing well.
There could be several reasons for this. First, review step 7 (page 11) to
ensure that the paddles are installed correctly. If so, the mixture may
require more water. Instead of starting with half the amount of water,
start with 3/4 the amount of water needed. Variations in when and
how much of the mixture is added will allow the mixer to mix better.
The mixer may also need to run a little longer with the amount that is
being mixed.
The pedestal will not fit together properly.
Review step 10 (page 14) two of the legs have mounting holes located
higher on the pedestal and the other two have lower mounting holes.
The motor will not run.
Check to make sure that there is power to the mixer. Check to
make sure there is nothing impeding the mixers rotation. Contact
MARSHALLTOWN customer service if problem persists.
There is a problem with the motor.
If the problem has been isolated to the motor, please Contact
MARSHALLTOWN customer service at (800)888-0127.
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