Congratulations on purchasing your new HVAC equipment. It’s been
designed for long life and reliable service, and is backed by one of the
strongest warranties in the industry. Your unit automatically qualifies for
the warranty coverage listed below, providing you keep your proof of
purchase (receipt) for the equipment and meet the warranty conditions.
LIMITED FIVE (5) YEAR EXPRESS WARRANTY
MARS warrants all parts of the DVC and DVH Series Ductless Mini-Split
to be free from defects in workmanship and materials for normal use and
maintenance for five (5) years from the date of purchase by the original
consumer for the original installation. This Express Limited Warranty applies
only when the Ductless Mini-Split is installed as a complete matched system:
outdoor unit and indoor unit, and only when the system is installed per MARS
installation instructions and in accordance with all local, state and national
codes for normal use.
LIMITED 3rd to 6th YEAR EXPRESS WARRANTY
The compressor only is warranted to be free from defects in workmanship
and materials for normal use and maintenance for four additional years, for a
total of six (6) years from the date of purchase by the original consumer for
the original installation. This Express Limited Warranty applies only when the
Ductless Mini-Split is installed as a complete matched system: outdoor unit
and indoor unit, and only when the system is installed per MARS installation
instructions and in accordance with all local, state and national codes for
normal use.
EXCEPTIONS
The Limited Express Warranty does not cover normal maintenance—MARS
recommends that regular inspection/maintenance be performed at least once
a season and proof of maintenance be kept. Additionally, labor charges,
transportation charges for replacement parts, replacement of refrigerant or
filters, any other service calls/repairs are not covered by this Limited Warranty.
It also does not cover any portion or component of the system that is not
supplied by MARS, regardless of the cause of failure of such portion or
component.
CONDITIONS FOR WARRANTY COVERAGE
• Unit must be operated according to MARS operating instructions included
with the unit and cannot have been subjected to accident, alteration,
improper repair, neglect or misuse, or an act of God (such as a flood)
• Installation was done by a trained, licensed or otherwise qualified HVAC
dealer/contractor
• Performance cannot be impaired by use of any product not authorized by
MARS, or by any adjustments or adaptations to components
• Serial numbers and/or rating plate have not been altered or removed
• Damage has not been a result of inadequate wiring or voltage conditions,
use during brown-out conditions, or circuit interruptions
• Air flow around any section of the unit has not been restricted
• Unit remains in the original installation
• Unit was not purchased over the internet
DURATION OF WARRANTY & REGISTRATION
The warranty begins on the date of purchase by the original consumer.
The consumer must retain a receipted bill of sale as proof of warranty
period. Without this proof, the express warranty begins on the date of
shipment from the factory
.
REMEDY PROVIDED BY THE LIMITED EXPRESS WARRANTY
The sole remedy under the Limited Warranty is replacement of the defective
part. If replacement parts are required within the period of this warranty,
MARS replacement parts shall be used; any warranty on the replacement
part(s) shall not affect the applicable original unit warranty. Ready access
to the unit for service is the owner’s responsibility. Labor to diagnose and
replace the defective part is not covered by this Limited Express Warranty.
If for any reason the replacement part/product is no longer available during
the warranty period, MARS shall have the right to allow a credit in the
amount of the current suggested retail price of the part/product instead of
providing repair or replacement.
LIMITATION OF LIABILITY
1. There are no other express or implied warranties. MARS makes no
warranty of merchantability. We do not warrant that the unit is suitable
for any particular purpose or can be used in buildings or rooms of
any particular size or condition except as specifically provided in this
document. There are no other warranties, express or implied, which
extend beyond the description in this document.
2. All warranties implied by law are limited in duration to the five-
year term of the parts warranty. Your exclusive remedy is limited to
the replacement of defective parts.
We will not be liable for any
consequential or incidental damages caused by any defect in this
unit.
3. This warranty gives you specific legal rights and you may also have
other rights which vary from state to state. Some states do not allow
limitation on how long an implied warranty lasts or do not allow the
exclusion or limitation of incidental or consequential damages, so the
above limitations or exclusions may not apply to you.
4. No warranties are made for units sold outside the continental United
States and Canada. Your distributor or final seller may provide a
warranty on units sold outside these areas.
5. MARS will not be liable for damages if our performance regarding
warranty resolution is delayed by events beyond our control including
accident, alteration, abuse, war, government restrictions, strikes, fire,
flood, or other acts of God.
HOW TO OBTAIN WARRANTY SERVICE OR PARTS
If you have a warranty claim, notify your installer promptly. If the installer
does not remedy your claim, write to MARS, 1900 Wellworth Ave., Jackson
MI 49203. Enclose a report of inspection by your installer or service person.
Include model number, serial number, and date of purchase.
Owner responsibilities are set forth in the
instruction manual—read it carefully.
LIMITED EXPRESS WARRANTY
DVHxxSH_WARRANTY_12/2021
KEEP THIS INFORMATION AS A RECORD OF YOUR PURCHASE
INDOOR UNIT
OUTDOOR UNIT
INSTALLATION
Model Number
Model Number
Installer Name
Serial Number
Serial Number
Phone No./Contact Info
Date of Purchase
Date Installation Completed
Remember to retain your bill of sale as proof of warranty period.
Please visit www.marsdelivers.com
to register your new product
