MARS Company MK-I/II, Installation And Programming Manual, Page: 20 / 24

Troubleshooting
Problem Solution
Register is not interrogating.
• Check the meter for functionality with a touchpad.
Attach a testing touchpad to the meter. There is a
“READ” function in the Main Menu of the Smart Reader
that will allow the device to read any encoder.
• Make sure you are holding the devices together as
outlined in MARS SmartTransmitter/FlowBridge FlowCast
Programming Configurations – Overview.
•
Check the settings in the Smart Transmitter using the F1
key.
• Check wiring to make sure the meter and
Smart Transmitter are connected correctly.
• See section labeled Contact Us.
Smart Transmitter is not
communicating with the
Smart Reader.
•
Make sure you are holding the devices together as
outlined in MARS SmartTransmitter/FlowBridge FlowCast
Programming Configurations – Overview.
•
Go to Main Menu
→
Radio Tools
→
Radio Info (scroll
down past the bottom of the Main Menu screen to find
Radio Tools). “X” should be a number VERY close to
908750000. If it is not near this number, go to the Main
Menu
→
Radio Tools
→
Set Rx Frequency (scroll down
past the bottom of the screen for this option). Press
Enter. Key in 908750000 on the number pad. Press
Enter. The receiver frequency will be updated.
•
Make sure the nozzle is properly attached to the
Smart Reader.
•
See section labeled Contact Us.
Smart Transmitter is not
transmitting outside of meter
pit / building.
• Several reasons exist for this issue. The main reason
includes EM/RF Interference. A good overview is
available here:
http://en.wikipedia.org/wiki/RF_interference
• Check the battery voltage (MK-II and VHP pit/wall only).
• See section labeled Contact Us.
Smart Transmitter is cracked. See section labeled Contact Us.
If at any time you would like to speak with MARS concerning troubleshooting or issues you may be
experiencing in the field, please refer to the Contact Us page.
Page 17 of 21