The Outlaws’ Guide to the Marantz SR5004
Marantz SR5004
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Troubleshooting
Pages 78 through 82 of the SR5004 User Guide offer a detailed list of troubleshooting
suggestions. We have compiled a shorter list here to cover the most common problems
that are likely to be encountered. If the list below does not resolve the issue, the more
extensive list in the SR5004 User Guide may help. Outlaw Audio customer support is
also available during regular business hours (EST) at 866-688-5292, as is Outlaws’
online forum (the Outlaw Saloon, available by clicking on the Hideout near the top of our
website, www.outlawaudio.com, and selecting the “Outlaw Hideout” saloon doors).
No Audio Output
If using the internal amplifiers, verify that speaker cables are properly connected
to the receiver’s binding posts and the speakers.
If using a separate power amplifier, verify that pre-amp outputs are properly
connected to power amplifier and that speakers are properly connected to
amplifier.
If using a separate power amplifier, verify that power amplifier is turned on.
If a 12V trigger cable is used to turn amplifier on, verify that trigger cable is
connected and that trigger is enabled in setup (see pages 25 and 26).
Verify that correct input is selected and that input is set to use correct analog or
digital audio connection (see page 18).
Verify that speaker “A” output is engaged. If front panel does not show “SP:A” on
upper left portion of display, press the “SPKR A/B” button on the remote control
until it does show “SP:A”.
Verify that headphones are not plugged in.
Verify that unit is not muted. When muted, MUTING indicator will flash on front
panel display.
No Video Output
Verify that a video output is connected to the TV, that the TV is on, and that the
TV is set to the correct input (see pages 6 and 16 for video output connection).
Verify that the video source is connected to the SR5004 and the current video
input is configured to use that video connection (see page 18).
HDMI video inputs will only be available at the HDMI video output. Verify that the
TV is not displaying the component or composite video output when the active
video input is HDMI.
For analog video inputs, verify that Pure Audio is not selected as the current
listening mode.
For long HDMI cables, verify that overall cable length does not exceed ten
meters (approximately 35 feet). For overall cable lengths between three and ten
meters, test individual cables (connect directly from source to display or SR5004
to display) to isolate possible cabling faults.
