4-1
TROUBLESHOOTING
General Problems
The display stays blank or becomes black
• Make sure the batteries are properly installed.
• Press the Backlight button to make sure RC3200 and the backlight are
turned on.See ‘Turning on the Display and the Backlight’
• Adjust the contrast using the Backlight button and the Page Up or Page Downbuttons on the left side of RC3200 See
‘Changing the LCD Contrast’
The display is too light or too dark
• Adjust the contrast using the Backlight button and the Page Up or Page Down buttons on the left side of RC3200. See
‘Changing the LCD Contrast’
RC3200 shuts off automatically
• This is a timeout feature of the RC3200 to save power. You can change the time RC3200 stays on in the Settings.See
‘Adjust the LCD Timeout’
Devices do not respond to commands from RC3200
• Make sure RC3200 is in Use mode. See ‘Working with Modes’
• Make sure RC3200’s sending LED is pointed towards the device you’re operating.
• Check if the battery level is low. If so, replace the batteries.
• Check that you have correctly learned the IR commands. See ‘Tricks for Remote Controls that are “Difficult”’
• If the button is programmed with a macro, and all other buttons are working correctly, reprogram the macro See‘Recording
Macros’
RC3200 does not learn commands from an existing remote control
• Do not learn commands directly under fluorescent lights.
• Do not learn commands on a reflecting table surface.
• Check if the battery level is low. If so, replace the batteries.
RC3200 is not recognized by the RC3200 Setup Programmimg Software software
• Make sure the serial cable is properly connected. See ‘RC3200 Setup Programming Software’
• Disconnect other equipment connected to the serial ports, e.g. PDA’s.
• Plug the serial cable in another serial port.
• Try to connect multiple times.
Programming Problems
Buttons are not sending the correct commands
• Check whether the button of the device is learned properly. See ‘Learning From Other Remotes’
• Check whether the macro is recorded properly. See ‘Recording Macros’
RC3200 will not switch modes
• Replace the batteries. When the batteries are low RC3200 prevents you from switching to customizing modes so that no
customization can get lost.
RC3200 is low on memory
• Revert the RC3200. See ‘Revert’
The configuration file is corrupted
• When this unlikely event occurs, you have to revert to the original configuration or use RC3200 Setup Programming
Software to download a new configuration file. All your customized commands and devices will be lost and you will have to
reprogram your RC3200. If you use RC3200 Setup Programming Software, it is advised to make backup copies of your
customized configurations. See ‘Revert’ and ‘RC3200 Setup Programming Software’
RC3200 error message
If the error message ‘Invalid CF version or corrupt Flash!’ occurs:
• Use the Reset button on the back of the RC3200. See ‘How do I reset the RC3200?’
• Try to recover the RC3200 Configuration File (NCF) by downloading a backup copy or the default file from RC3200 Setup
Programming Software. See ‘RC3200 Setup Programming Software’
• Go to the Marantz website http://www.marantz.com for more information
.
- Turning on the Display and the Backlight
RC3200’s display can be activated in three different ways:
Tap the touch screen gently with your finger or a blunt, soft object like a pencil eraser.
The display is activated. Press any button on the RC3200.
The display is activated. Press the Backlight button on the left side of the RC3200.
The display and the backlight are activated.
If the LCD touch screen stays blank or becomes black when turning on the display, read the next section ‘Changing the LCD
Contrast’ to adjust the contrast of the LCD touch screen.
Note: RC3200 has a timeout feature: the LCD touch screen and the backlight
automatically turn off to save power. See ‘Adjusting the Settings’ to adjust the timeout for the LCD and the backlight.
