Cannot connect to a WPS Router.
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Check that the WPS mode of the router is operating.
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After you press the WPS button on the router, within two minutes, long press the CONNECT button on the remote control for five seconds or long.
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A router/settings that are compatible with WPS 2.0 standards are required. Set the encryption time to “None”, WPA-PSK (AES) or WPA2-PSK (AES).
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If the router encryption method is WEP/WPA-TKIP/WPA2-TKIP, you cannot connect by using the WPS button on the router. In this case, connect using
the HEOS App or connect by sharing the Wi-Fi setting of your iOS device. (
Cannot connect to the network using iPhone/iPod touch/iPad.
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Update the iPhone/iPod touch/iPad firmware to the latest version.
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When configuring the settings via a wireless connection, iOS 10.0.2 or later needs to be supported.
Cannot connect to the network during standby.
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Set “Network Control” of the settings menu to “On”. If “Network Control” is set to “Off”, the network function is suspended during standby. (
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When the input source is set to “PWR AMP” and this unit is switched to standby mode, the network function of this unit is disabled during standby.
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