Help and advice
Frequently asked questions
What you can do
The picture or sound keeps breaking up.
There are several possible causes of this type of
problem.
• Your signal may be weak, you may have an
old, low performance or damaged aerial, or
the cable between your aerial and TV may be
damaged. Check for any obvious damage to
the aerial and cables and make sure that the
connectors are properly fitted. If this does
not work, get a professional to check the
installation – your aerial may provide a better
signal if it is moved somewhere else.
• Please remember that older aerials and indoor
aerials aren’t as effective as new outdoor and
roof aerials. Or, try using a signal amplifier or
booster to improve the reception. Check the
digital TV coverage in your area. For more
information about digital TV reception, please
visit www.freeview.co.uk.
No channels were found when searching for
channels. I am missing some channels.
Some TV channels are not available in every area.
Use the postcode checker on www.freeview.co.uk.
Your signal may be weak. Get a professional to
check your installation – your aerial may provide a
better signal if it is moved somewhere else. Please
remember that older aerials and indoor aerials aren’t
as effective as new outdoor and roof aerials. Or,
try using a signal amplifier or booster to improve
reception. You may need to scan the digital channels
again. For more information on retuning, see page 21.
I cannot see digital channels after I have
moved the set top box to a different house.
You will need to retune your set top box. For more
information on retuning, see page 22.
I have forgotten my guidance PIN.
For details on resetting your PIN visit
www.manhattan-receivers.com for assistance. Don’t
forget to have your system information available. For
more information, see page 20.
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