Help and advice
Frequently asked questions
What you can do
The set top box will not switch on. What
should I do?
Check the mains power cable and make sure it is
plugged into a suitable power outlet. Check that the
mains supply is switched On. Connect the power
cable to a different power outlet.
The set top box does not seem to work and
there is nothing shown on the TV.
Are the Standby Indicators blue? If they are not:
• Press the
[STANDBY]
button on your remote
control.
• Make sure that all cables are firmly connected
to the set top box and TV.
• Check that the set top box is properly plugged
into the power supply.
If the standby indicators are blue:
• Check you have the correct channel and input
selected on your TV.
• Check that all cables are correctly attached.
• Check the brightness level of the TV.
• If you have connected the set top box to your
TV using a HDMI cable, ensure the correct
settings have been chosen for your TV. For
more information, see page 16.
The picture appears to be ‘squashed’ or ‘cut
off’.
Make sure the aspect ratio settings are suitable for
your TV. For more information, see page 8.
I forgot to plug in the aerial when I set up
the set top box. What should I do?
Switch off your set top box at the mains supply. Plug
in the aerial. Switch the set top box mains supply
back on and perform a retune. For more information,
see page 21.
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