Troubleshooting
When abnormal situation occurs, please check the following instructions first.
Please contact customer service and repair centre if it still has problems
Phenomenon
Cause
Solution
Light does not work
•
The board power is not
connected
•
Indicator failure
•
Check the power connection
•
Please contact customer
service and repair center
The heating plate cannot be
heated
•
The power cord is not
connected properly
•
Power cord is damaged
•
•
Board damage
•
Heating plate failure
•
Connection failure
•
Check the power connection
•
Please contact customer
service and repair center
The indicator light is off
and The heating plate is not
hot
•
Heating plate failure
•
Circuit board failure
Please contact customer service
and repair center
Uncooked rice
•
Too much or too little rice
•
The ratio of rice to water is
wrong
•
The inner pot is not placed
properly
•
There is a foreign object
between the inner pot and the
heating plate
•
Inner pot deformation
•
Circuit board failure
•
Sensor failure
•
Adjust the total capacity of rice
and water, ranging from the
highest to the lowest tick
•
Adjust the ratio of rice to water
•
Rotate the inner pot to the left
and right to make the inner pot
close to the heating plate.
•
Remove foreign matter
•
Please contact customer
service and repair center
