Malibu Boats Wakesetter 20VTX 2018, Owner'S Manual, Page: 187 / 200

(b) Malibu Trailers warrants authorized repairs or replacements made by or on behalf of Malibu Trailers only for the remainder of
the applicable Coverage Period;
(c) The Purchaser shall be responsible for all costs associated with the transportation of the Malibu Trailer, towing bills, trailer or
component part(s) to Malibu Trailers’ facility and/or to the Authorized Service Dealer, as well as for any return transportation.
Note that Authorized Service Dealers, generally, are independently owned and operated businesses. Malibu Trailers does not
control the scheduling of service work. However, if you encounter any material delays in obtaining service at one of Malibu Trailers’
Authorized Service Dealers, please call Malibu Trailers for assistance at (865) 458-7110.
Section 6.2. Direct Contact Information for Warranty Issues .
Malibu Boats and Trailers
5075 Kimberly Way
Loudon, TN 37774
(865) 458-5478
Malibu Boats’ and Trailers’ Internet Site:
www.malibuboats.com
Section 6.3. Procedure Regarding Concerns with Covered Warranty Repairs.
Concerns related to a Malibu Trailer can normally be addressed by an Authorized Service Dealer. If concerns are not satisfied, the
following steps should be followed:
(a) Ask to discuss concerns with a member of the Authorized Service Dealer’s management. Ordinarily this will be the Authorized
Service Dealer’s service manager or service foreman. If resolution of the issue is not achieved, request to speak with the Authorized
Service Dealer’s general manager or owner.
(b) If concerns are not resolved by the representatives of the Authorized Service Dealer, contact Malibu Trailers’ Customer Service
Department at the address noted above. Be prepared to provide the customer service representative with your name, address
and phone number, your trailer’s serial number, the Authorized Service Dealer(s) at which the boat has been serviced, and the
nature of the concerns with the boat or the service. Malibu Boats will thereafter provide assistance to the trailer owner and the
Authorized Service Dealer, as necessary, to attempt to resolve the matter.
Section 6.4. Dispute Resolution.
EXCEPT TO THE EXTENT PROHIBITED BY ANY APPLICABLE STATE OR FEDERAL LAW, PRIOR TO INITIATING
ANY LEGAL ACTION AGAINST MALIBU TRAILERS, (1) YOU ARE REQUIRED TO PROVIDE MALIBU TRAILERS
WRITTEN NOTICE, AT THE ADDRESS ABOVE, OF ANY SUBSTANTIAL DEFECT IN MATERIALS OR WORKMANSHIP
THAT REMAINS UNRESOLVED TO YOUR SATISFACTION UNDER THE TERMS OF THE LIMITED WARRANTY;
AND (2) TO THE EXTENT PERMITTED BY ANY STATE OR FEDERAL LAW, YOU MUST FIRST USE AN AVAILABLE
DISPUTE SETTLEMENT MECHANISM OR ARBITRATION.
Malibu Owners Manual • 2018 • Warranty • Page 8-16